Puerto Aventuras Hotel Guide - Kantenah Lagoon hotels in Puerto Aventuras, Mexico.

"Our room was perfectly configured for a family of 5. The room and property were so lively and clean. Plenty to do at the resort and we felt very safe. "

"This place was great! Honestly, we read the bad reviews of this place too, and I would fully defend against them and/or didn’t agree with them at all. I would say the negative ones say more about the reviewer than the resort. The room was perfect for what we needed, and the staff was professional, hardworking, and sweet. The food and drinks were very good, and the nightly entertainment you’d be lucky to see! I will recommend this place, and come back some day for sure! "

"When booking this stay I did not know it was an apartment and asked for a refund because l was traveling solo and did not want to book an air bnb. The owner denied me of my refund stating it says it in the booking, but it did not state this info. Also they did not provide any face towels. I was told they lived next door. For sanitary reasons and since they live close I did not think getting a face towel would be an issue and was told they aren't a hotel (which I thought l had booked). They advertise the pool in the photos, but you do not have access to it staying in room number one. The walls are very thin and l could hear all the noise from the neighbors and could not sleep. I left after the first night because of the noise. I went on vacation for peace and quiet, but this was not the right place for that. The place was clean. The location is good. From past reviews the owners will have a rebuttal, but this is my honest opinion. This was not the stay I was looking for. "

"The swim out suites were excellent. Staff were fantastic. Great amenities."

"The staff was excellent and the whole experience was great. Plan on booking there again next year."

"We stayed in the privileged suites. Rooms were very clean, buffet food was great, staff were all very friendly. Was a safe and inviting community. We will be back! Would recommend water shoes. There were lots of upsidedown jellyfish and other creatures if you were to go in the ocean. "

"Clean rooms, well kept grounds, good vibes all around. Amazing staff!! The ONLY draw back is how loud the halls are at night. They are open air halls, so no carpet or anything to dampen sounds. Cleaning crews come thru during the night and it echoes thru the halls really bad. Same with guests at all hours talking loudly and it seriously makes it like an echo chamber in your room. Didn’t sleep more than a few hours at a time any of the 5 nights we were there. Everything else was amazing!! "

"Beautiful condo with great amenities! Unit was very well stocked and comfortable for 2 couples. We had both forgotten our hats and welcomed the variety to choose from at the condo! Owner was helpful and responsive. Other condo owners that were there were very welcoming when we were on the beach. Would stay again and recommend it."

"Heather was outstanding!The unit was in great shape!Can’t say enough great things about the host, Heather!Wonderful"