Kigembe Holidays

The rooms are very nice. However basic amenities in the room such as a soap dish, shower cap, cotton wool etc were not available. The gym was not open and nor was there a restaurant on site. Breakfast was very basic. I think this was all because the hotel has only just reopened from a major refurbishment.

Overall, we had a very pleasant stay, but I rated the property's maintenance and amenities 4 out of 5 for a few reasons. We booked a Superior Room with a cathedral view, but the entire cathedral façade is currently covered by scaffolding and a large restoration tarp. I understand that this is outside the hotel's control, but since the room is marketed as having a view, it would have been appreciated if guests had been informed before arrival. The bed's headboard also showed noticeable signs of wear, with several pieces peeling off. It's a minor detail, but it takes away from the overall impression of a premium room. Finally, when we arrived and took a shower, we found that the shampoo/body wash dispenser in the shower was empty. We mentioned it to the staff, and it was refilled by the time we returned later that evening, so the issue was resolved quickly. Still, for a room averaging over 250$ per night, these are details that should already be taken care of before guests check in. That said, the hotel's central location was a major advantage and made it easy to explore the city on foot. We were able to walk to most of the main attractions, which made our stay even more enjoyable.

A well priced, clean and fabulously located hotel! The breakfast was excellent, everything was spotless, great AC, and staff was helpful. Would stay again!

Great

If you pay for breakfast make sure you go down around 730-8am. Tried calling there’s front desk and they never answered. The staff was really nice thought, the bellman and the cleaning staff. There’s a lot of security which is nice makes you feel safer.