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Reviews of Hotel Lavender

3.5 out of 5
Hotel Lavender
Dluga 49, Kraków

Reviews

9.2

Wonderful

Rating 10 - Excellent. 102 out of 175 reviews" "
Rating 8 - Good. 68 out of 175 reviews" "
Rating 6 - Okay. 4 out of 175 reviews" "
Rating 4 - Poor. 0 out of 175 reviews" "
Rating 2 - Terrible. 1 out of 175 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Edgard

Liked: Cleanliness, staff & service, property conditions & facilities
Bedsheets are way too small and pillows are not that comfortable. I could also hear people snore on the room next to mine
Stayed 1 night in Apr 2024

8/10 Good

Philip Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Nice little hotel. Room and bed lovely. There is a kettle but no coffee, tea only earl grey.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and staff could not do enough for you. Only a ten minute walk to the centre.
Stayed 4 nights in Mar 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10 lovely stay for a 5 night mini break
The hotel is well decorated and has a really nice ambiance. We booked a deluxe room and was expecting a larger room than initially provided. However, we were moved to another room when we asked. The modern rooms are really comfortable. Fridge and kettle provided, although only teabags and sugar available…no milk or coffee. We had brought our own so this wasn’t a big deal. Two bottles of water provided each day (one still and one sparkling). The bed is really comfy. My gripe is that the sheets aren’t big enough to cover the mattress and you only get one small pillow (I had to ask for another pillow and the first night do without as the hotel was ‘busy’, but received the additional pillows for our remaining 4 nights. Decent size TV although no English speaking channels at all. The bathroom is really nicely decorated and has a decent hairdryer. Basic hand wash at the sink and body wash in the shower. No other toiletries. The front of the hotel can get noisy with trams etc, however there were some earplugs in the wardrobe if needed. Superb location, being 10-15 minutes walk from the square. Some excursions will collect/drop off at the hotel too. Konrad was really helpful and very chatty when on duty.
Stayed 5 nights in Dec 2023

10/10 Excellent

Simon

Stayed 3 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near town
Excellent hotel. Thoroughly recommend it. Very clean hotel and staff were v helpful
Stayed 3 nights in Oct 2023
Response from Paulina Kopeć Reception Manager on 24 Oct 2023
Dear Stephen,Thank you very much for your review and the highest note. We hope to host you again!

8/10 Good

Jake

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Paulina Kopeć Reception Manager on 30 Oct 2023
Dear Jake,Thank you for your review.

2/10 Terrible

jackie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
booked deluxe but very small room
payed for deluxe room but was given a double bed . false advertising
Stayed 4 nights in Oct 2023
Response from Paulina Kopeć Reception Manager on 9 Oct 2023
Dear Jackie,Thank you for your review. We hope to host you again!

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Paulina Kopeć Reception manager on 2 Oct 2023
Dear Toni,Thank you for your review. We hope to host you again!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, very clean, great location, comfy beds and lovely staff! Thank you all for making our stay in Krakow so enjoyable Xxx
Stayed 1 night in Aug 2023
Response from Paulina Kopeć Reception manager on 6 Sept 2023
dear Regina,Thank you very much for your reviews! I am glad that our facility met your expectations. We will be waiting for your return to the Lavender Hotel ***!Kind regards,

8/10 Good

Pratima

Travelled with group
Liked: Staff & service, property conditions & facilities
Location was good- only a short walk to the main square and other sites. Comfortable rooms with basic amenities. Pillows need replacing as they were poor quality. Water was provided daily which was a nice touch. Reception staff were friendly and helpful. A special thanks to the lady who was at the desk in the evening- amazing! Went above and beyond to help. Breakfast was basic and not much on offer for vegetarians. Would recommend as met our needs for a short break.
Stayed 3 nights in Jul 2023
Response from Paulina Kopeć Reception Manager on 31 Jul 2023
Dear Pratima,Thank you very much for your reviews! I am glad that our facility met your expectations, and the breakfasts made such a positive impression. We will be waiting for your return to the Lavender Hotel ***!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Paulina Kopeć Reception Manager on 31 Jul 2023
Dear Emma,Thank you for your note. We hope to host you again!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Paulina Kopeć Reception Manager on 18 Jul 2023
Dear Justin,Thank you for your note. We hope to host you again!

10/10 Excellent

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Paulina Kopeć Reception Manager on 12 Jul 2023
Dear Marguerite,Thank you for your note! We hope to host you again :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location only 10-15 minutes walk from the Galaria and the old town. Room was comfortable and quiet. A lovely stay where we will definitely use again.
Stayed 3 nights in Jun 2023
Response from Paulina Kopeć Reception Manager on 3 Jul 2023
Dear David,Thank you for your review. Is was so pleasure to host you and we hope to host you again!Regards,

8/10 Good

Gizella Nora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is situated 10 minutes walk from the old town, but its also a tram station next to the hotel. Line 18 was very comfortable to reach the old town or the castle. Because the tram our room was little noisy during the day. The room was clean and large, breakfast ok.
Stayed 3 nights in Jun 2023
Response from Paulina Kopeć Reception Manager on 19 Jun 2023
Dear Gizella,Thank you very much for your kind words. We hope to host you again!

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
Lovely hotel, friendly staff and it's in a great location. The room was very clean and spacious. There was a kettle and fridge in the room, they provide teabags but not coffee. I always bring some so it wasn't a problem. There is also a nice coffee shop next door. It was a bit noisy as we were at the front of the building but I wore earplugs so it wasn't an issue for me. Maybe request a room at the back if you don't like noise. Overall, it was a great stay and I would book here again.
Stayed 5 nights in Jun 2023
Response from Paulina Kopeć Reception Manager on 20 Jun 2023
Dear Carly,On behalf of the entire crew thank you for your kind words and the highest note. We hope to host you again!All the best!

10/10 Excellent

ross

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel with modern decor.
Stayed 3 nights in May 2023
Response from Paulina Kopeć Reception Manager on 30 May 2023
Dear Ross,Thank you for your kindly review.Regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean hotel in a great location
Lovely convenient and quiet hotel in a great location, near the main square, and the tram on your doorstep, the breakfast was lovely especially for the price, rooms were great, beds were really comfy. Room was spotlessly clean. Would recommend
Stayed 5 nights in May 2023
Response from Paulina Kopeć Reception Manager on 30 May 2023
Dear Sarah,Thank you for your opinion and the highest note. We are happy that our services were lovely for you!

6/10 Okay

Edward

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in May 2023
Response from Paulina Kopeć Reception Manager on 30 May 2023
Dear Edward,Thank you for your note :)

10/10 Excellent

SHIMON

Stayed 5 nights in May 2023
Response from Paulina Kopeć , Reception Manager on 23 May 2023
Dear Shimon,Thank you for your review. We hope to host you again!

8/10 Good

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a perfect hotel location, its far enough from the husle and bustle and yet close enough to all the main places within walkable distance
Stayed 3 nights in May 2023
Response from Paulina Kopeć , Reception Manager on 22 May 2023
Dear Olga,Thank you for your kindly review. We hope to host you again!

8/10 Good

Thomas Pete

Stayed 8 nights in Apr 2023
Response from Paulina Kopeć Reception Manager on 30 May 2023
Dear Thomas,Thank you for your note. We hope to host you again!

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Fantastic hotel and wonderful hotel, Conrad was very friendly and helpful during our stay. Excellent location!
Stayed 1 night in Apr 2023
Response from Paulina Kopeć Reception Manager on 8 May 2023
Dear Jenna,Thank you for your review and the highest note. On behalf of the entire crew thank you for appreciating our staff and services.

10/10 Excellent

christel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t want to leave
This is the place to stay, can easily walk to old town but I’d still not in old town so quiet.
Stayed 6 nights in Mar 2023
Response from Paulina Kopeć Reception Manager on 11 Apr 2023
Dear Christel,Thank you for your review. We hope to host you again!Regards,

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property at Lavender hotel, very clean spacious, decent breakfast. Only downside was outside noise during the night, trams, and drunken rabble as hotel on busy road, but that's not hotels fault.
Stayed 4 nights in Mar 2023
Response from Paulina Kopeć Reception Manager on 27 Mar 2023
Dear Mark,Thank you for your review. On behalf of the entire crew many thanks for appreciating our services.All the best!

10/10 Excellent

Mykola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect stay!
Stayed 2 nights in Mar 2023
Response from Paulina Kopeć Reception Manager on 21 Mar 2023
Dear Mykola,Thank you for your opinion and the highest note! We hope to host you again!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely modern rooms and only 10-15 minute walk from main square. Breakfast great too. Staff friendly. Only small issue was we had no lightbulb in our main light in room and although reception was told it never got changed so we had to walk into the dark each night to find a lamp to turn on although this didn’t effect how we felt about the hotel. We would definitely stay again
Stayed 3 nights in Mar 2023
Response from Paulina Kopeć Reception Manager on 21 Mar 2023
Dear Natalie,Thank you for your review. After your note about non-working light we check the lightbulb and everything works good. We try better in your next stay in Cracow!Best wishes,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#1 choice for a stay in Krakow
Great staff. Great central hotel. Even upgraded me for free. Will definitely stay again!
Stayed 4 nights in Mar 2023
Response from Paulina Kopeć Reception Manager on 13 Mar 2023
Dear Paul,On behalf of the entire hotel staff thank you for your review. We are happy that your stay was great!Best wishes,

10/10 Excellent

Philip John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, if small rooms, and very helpful staff. Would definitely return
Stayed 3 nights in Mar 2023
Response from Paulina Kopeć Reception Manager on 13 Mar 2023
Dear Philip,Thank you for choosing and appreciating our Hotel Lavender***. Wish you all the best!Regards,

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, great location, very clean and comfortable!
Stayed 7 nights in Feb 2023
Response from Paulina Kopeć Reception Manager on 13 Mar 2023
Dear Ewa,Thank you for your review. We appreciate and hope to host you again!Best regards

10/10 Excellent

Ninotchka C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best bang for the buck! Walking distance to most of Krakow tourist spots & very affordable all u can eat breakfast. We will def stay again when we go back to Krakow
Response from Paulina Kopeć , Reception Manager on 21 Feb 2023
Thank you very much for your review. We are hope to host you again!

8/10 Good

Olga

Stayed 2 nights in Nov 2022

10/10 Excellent

Malgorzata

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely brilliant stay at lavender hotel , everything was perfect from start to finish, Konrad at reception couldn't do enough for you also gentleman at breakfast very nice and polite.
Stayed 3 nights in Nov 2022

10/10 Excellent

HAIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Matthew Craig

Stayed 1 night in Jul 2022
Response from Paulina Kopeć Reception Manager on 15 Jul 2022
Dear Matthew, Thank you for review. We hope that you will visit us again! All the best!

10/10 Excellent

Moshe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very nice staff. Good location
Stayed 1 night in May 2022
Response from Paulina Kopeć , Reception Manager on 6 Jul 2022
Dear Mr.Moshe, Thank you for your review. We hope you will visit us again! all the best!

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Lavender an ideal place to stay in Krakow
Hotel Lavender is excellently situates for the main square, we were welcomed by a friendly young lady at reception who held our bags securely as we arrived early. Breakfast was lovely, choice of hot or cold option including cereals. Rooms were clean with comfy beds, we asked for an extra pillow and it was brought straight up to us. Shower was lovely and hot and different power settings. Bar/restaurant was clean and we sat and had a drink once we got back from our evening out. Overall this was an enjoyable short break in a very nice hotel which was worth the money.
Stayed 3 nights in Mar 2020

10/10 Excellent

oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VFM
Excellent service excellent location excellent food excellent staff
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty decent place to stay in Kraków not far away from most
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was perfect, except for the beds being very creaky and uncomfortable
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mayra
Perfect location, very clean
Stayed 2 nights in Jan 2020

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Great hotel situated near the main square. Very friendly staff who helped arrange trips for us. Perfect location for restaurants, pubs, shops and pick up for trips. Lovely room, great shower and staff who could not have been more helpful.
Stayed 4 nights in Jan 2020

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 mins easy walk to the centre. Comfortable clean room with a great shower.
Stayed 2 nights in Nov 2019

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend
Great stay
Stayed 1 night in Sep 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Absolutely cracking hotel! Amazing value for money. We were in Room 23. Beds were really creaky, but we were soooo exhausted from exploring the city that we slept like logs, but they have potential to annoy people! Staff are really nice, breakfast choice wasn’t great for me as I’m a picky eater, but for a couple of pound it is worth it if you like continental style breakfasts. I’d go back in a heartbeat!
Stayed 3 nights in Oct 2019

10/10 Excellent

Kate

Stayed 4 nights in Oct 2019

10/10 Excellent

Fay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel not too far from everything
Staff very friendly and helpful. Decent size room with tea/coffee facilities. 30 min walk to main town square. About 20 min to airport. Breakfast available for $17AUD each with good choices. Car parking can be arranged with the hotel
Stayed 2 nights in Sep 2019