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Reviews of Best View Hotel Sunway Mentari

2.5 out of 5
Best View Hotel Sunway Mentari
39 Jalan PJS 8/12, Dataran Mentari, Petaling Jaya, Selangor

Reviews

6.8
Rating 10 - Excellent. 0 out of 28 reviews" "
Rating 8 - Good. 14 out of 28 reviews" "
Rating 6 - Okay. 10 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

roger

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Management on 13 Mar 2020
Dear Guest, Thank you so much for the kind review.We work really hard to offer the best accommodation service to you, so we are happy to see that reflected in your recent visit. We are really glad to receive your review. Looking forward to see you again in the near future. Best regards,

8/10 Good

Hao

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just the facilities can be improved more
Stayed 1 night in Jul 2019
Response from frontdesk on 27 Jul 2019
Dear valued guest, thank you very much for your candid review of your recent stay at our hotel. We are really appreciated for every word you have shared regarding your experiences with us. However, we are really sorry to hear the inconvenience during you stay. We will look into this matter and will raised this matter to the management attention. We hope to meet your expectation again in your next visit. Best regards,

6/10 Okay

Homayoon

Liked: Staff & service
Disliked: Property conditions & facilities
Budget hotel, Ok for short stay.
Overall it was ok. You get what you pay for. Based on my past few months traveling experience through Asia and Indochina countries, these budget hotels are all alike with few exceptions. Usually they have good housekeeping employees and service, but they all are in dire need of maintenance, rooms and common areas are poorly maintained, except the lobby area. The online photos are deceiv
Stayed 3 nights in Mar 2019
Response from management on 9 May 2019
Dear guest, thank you very much for your candid review of your recent stay at our hotel. We are really appreciated for every word you have shared regarding your experiences with us. However, we are really sorry to hear the inconvenience during you stay. We will look into this matter and will raised this matter to the management attention. We hope to meet your expectation again in your next visit. Best regards,

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Double confirm the request with them
I specially requested not to have a room with Red walls but after that I am still allocated a rooms with red walls.
Stayed 2 nights in Mar 2019
Response from management on 9 May 2019
Dear guest, thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet your expectations. We apologize for the inconveniences that you experienced during your stay and we will try our best to improvise our services from time to time. Your feedback is very valuable to us as we work to be better each and every day. We are looking forward to serve you better in your next visit. Best regards,

8/10 Good

YAP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards, -The Management-

8/10 Good

CHIOU CHEE

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2017
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards, -The Management-

6/10 Okay

Jeevandran

Disliked: Staff & service, room comfort
Never going there again.
There was no soap provided in the bathroom, we had to buy our own, besides that the air con was very slow on cooling down the room, awful smell getting out of the lift all the way to the room
Stayed 1 night in Jun 2017
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for taking the time to share your review with us.We are deeply apologized for your inconveniences that you are facing during your stay with us. Please be informed that we will bring this matter to our management attention and will look into a better solution for this issue. We appreciated your effort to raised this matter. Hope to serve you better in the nearest future. Best Regards,

8/10 Good

Verified traveller

Disliked: Staff & service
Response from -The Management- on 14 Oct 2020
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards,

6/10 Okay

Wan Farid , kg raja Terengganu

Liked: Cleanliness
Value for money
Good hotel for cheap price.I suggest for everyone need budget hotel.
Response from The Management on 14 Feb 2017
Dear Guest, Thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards, -The Management-

4/10 Poor

Fiona, Malaysia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is quite inconvenient. I'm sorry.
It's quite far from shopping malls and there are no toiletries provided.
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for taking the time to share your review with us.We are deeply apologized for your inconveniences that you are facing during your stay with us. Please be informed that we will bring this matter to our management attention and will look into a better solution for this issue. We appreciated your effort to raised this matter. Hope to serve you better in the nearest future. Best Regards,

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Price
Room is big, quite comfortable. Welcome drink, mineral water, is provided.
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for sharing your feedback regarding your stay.We are glad that we were able to accommodate your expectation in your recent visit.Looking forward to see you again in the near future. Best regards,

6/10 Okay

Verified traveller

Hotel with good location
Average hotel with the price paid. Food available within walking distance. Near to Sunway Pyramid. Pls improve on the lowel as they smell bad.
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for staying with us.However, we are really sorry for your inconveniences during your stay. Please be informed that the management takes this matter very seriously as the satisfaction of our guest is our top priority. We are truly appreciated for your time to share such a sincere review for us to improve to a better service. Hope to see you soon in the near future. Best Regards,Dear Guest, Thank you for staying with us.However, we are really sorry for your inconveniences during your stay. Please be informed that the management takes this matter very seriously as the satisfaction of our guest is our top priority. We are truly appreciated for your time to share such a sincere review for us to improve to a better service. Hope to see you soon in the near future. Best Regards,

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Response from The Management on 14 Oct 2020
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards,

8/10 Good

Jeff

Liked: Staff & service, property conditions & facilities
Response from The Management on 14 Oct 2020
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards,

6/10 Okay

Mahmoud

Liked: Cleanliness, room comfort
Response from The Management on 14 Oct 2020
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards,

8/10 Good

Shafie

Liked: Cleanliness, room comfort
Response from The Management on 14 Oct 2020
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
The room so small for the price,the heater not hot,bad service,breakfist was terrible
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet your expectations. We apologize for the inconveniences that you experienced during your stay and we will try our best to improvise our services from time to time. Your feedback is very valuable to us as we work to be better each and every day. We are looking forward to serve you better in your next visit. Best Regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not bad for the price.
Room was ok.
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for sharing your feedback regarding your stay.We are glad that we were able to accommodate your expectation in your recent visit.Looking forward to see you again in the near future. Best regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable and awkward feeling from reception and the breakfast is either jam on toast or half boiled egg.
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet your expectations. We apologize for the inconveniences that you experienced during your stay and we will try our best to improvise our services from time to time. Your feedback is very valuable to us as we work to be better each and every day. We are looking forward to serve you better in your next visit. Best Regards,

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Management on 14 Oct 2020
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards,

8/10 Good

thines, russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my opinion
the hotel was clean , service was not bad. the hotel admin couldnt speak english but some how managed to speak to them. besides that, i had to tell them that i booked my hotel on that day as when i told them my name, they couldnt recognise my booking so end up i had to show them my booking through my phone. i felt uneasy about it. the water jug in the room was dirty and dusty so here i could see how good the housekeeping is. overall, i ll give 3star for this hotel
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for staying with us.However, we are really sorry for your inconveniences during your stay. Please be informed that the management takes this matter very seriously as the satisfaction of our guest is our top priority. We are truly appreciated for your time to share such a sincere review for us to improve to a better service. Hope to see you soon in the near future. Best Regards,

6/10 Okay

Wong, Johor

Liked: Property conditions & facilities
Room condition
room quite clean,air conditional cool.. neighborhood a bit dirty as woorkshop just beside of it..
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for staying with us.However, we are really sorry for your inconveniences during your stay. Please be informed that the management takes this matter very seriously as the satisfaction of our guest is our top priority. We are truly appreciated for your time to share such a sincere review for us to improve to a better service. Hope to see you soon in the near future. Best Regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good choice
Very dirty room. Because linens looked like it might have been used, we had to use blanket we took from the airline. i know it is budget hotel and i have been to many budget hotels, but even so it was too dirty.
Response from Hotel Mnagement on 2 Jan 2020
Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet your expectations. We apologize for the inconveniences that you experienced during your stay and we will try our best to improvise our services from time to time. Your feedback is very valuable to us as we work to be better each and every day. We are looking forward to serve you better in your next visit. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
happy staying at ur hotel, hotel location ok,cleanliness also good.
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for sharing your feedback regarding your stay.We are glad that we were able to accommodate your expectation in your recent visit.Looking forward to see you again in the near future. Best regards,

6/10 Okay

LEE, Kedah

Disliked: Staff & service
Quality of service
I booked 2 standard room but they give us 2 rooms without window. According to the website I'd book,there are 2 types of room which is standard room with no view and standard room. I suppose to get the room with view. But the hotel management insist that my booking was no window because my receipt did not stated the room is with window! This is ridiculous Somehow the standard room with NO VIEW was filled with smoke smell! Though they finally gave us 2 rooms with view, but they took more than one hour to settle this case which was wasting my time.
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet your expectations. We apologize for the inconveniences that you experienced during your stay and we will try our best to improvise our services from time to time. Your feedback is very valuable to us as we work to be better each and every day. We are looking forward to serve you better in your next visit. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
leisure and easy
Stayed 2 nights in Nov 2018
Response from Hotel Management on 2 Jan 2020
Dear Guest, Thank you for sharing your feedback regarding your stay.We are glad that we were able to accommodate your expectation in your recent visit.Looking forward to see you again in the near future. Best regards,

8/10 Good

BinKe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from -The Management- on 14 Oct 2020
Dear Guest, thank you for your candid feedback. We so glad to know that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with. Best Regards,