Lakeland - Winter Haven Hotels

"Nice property "

"Amazing stay with beautiful property. "

"Be careful to call a confirm the room type you book. We booked and paid for a two bedroom suite and instead were given a “junior” 2 bedroom (there is a difference in price and sizes). When I called Expedia for help I was told that they called the property several times for days and never got a responce. I have the emails to prove it. I never heard from the property either. Additionally, our room was on the second floor and we have 2 kids walking at 7am. The bothered this apparently bothered the family below because they violently pounded on our door with a broom stick. Again we were unable to reach the front desk. "

"Very dated and not well taken care of."

"Room was had dirty towel and washrag hanging in bathroom. Floor not clean, back slider didn’t lock. Blinds on back door were missing and never replaced. Maintenance said he did best he could on lock, when fixing it. Told me it should work. Blinds were never replaced, even after being told by front desk that it was moved to priority. Communication with shuttle and trash service was non existent!!! Will not return. "

"The Resort Villa is outdated could use some upgrades. The WaterPark is not included in your stay you have to pay extra. It could have been a little bit cleaner. There was plenty of activities and things to do for the kids."

"We had a fantastic stay at this property, staff were very friendly and helpful. Room was clean and one of the updated rooms on the property. Pools were clean with good loungers. Unfortunately on our last night at the property we discovered a large American cockroach about 2” long. We caught and killed it but it certainly dampened our stay.. no signs of pest issues at the property."

"The POOL! WOW it was amazing very family friendly "

"Breakfast was good but pretty crowded and busy. We loved the location and the amenities "