New York Hotel Guide - Lenfest Center for the Arts hotels in New York, United States of America.

"Maria was exception. She listened to my concerns and assured me that my room would be set when I got back. I heard her explain it to the manager. My room was not ready when I arrived at 6:30 and she told the manager that I would just drop my bags and come back later. When I came back the manager was rude sucking her teeth responding to another guest rudely. She nastily informed me that at 10pm my room was still not available. I was quite surprised since I was promised that it would be. The manager explained that she was going to put us in a queen bedroom (which we reserved a king). At 10pm I was not going to argue since we just wanted to get some sleep after a long day. She repeated many times that it is considered an upgrade. I just wanted what we reserved nothing more. I saw Maria again at check out and she apologized for the management and assured me that this is not the norm. Everyone else we came in contact with with the exception of the manager at the desk was very nice and professional."

"Enjoyed our stay! Staff was great but housekeeping staff were EXCELLENT super friendly and caring made us feel comfortable and well taken care of. Rooms were clean and organized."

"I enjoyed thr fresh buffet breakfast"

"All was good, excepting the fact that room is a bit small for 4 persons, doesn't have carpect on the floor which is surprising for a hotel in the USA and I had to request a fridge for a fee which is again surprising for a 8.8 rating 4start hotel in the USA."

"Nice hotel, well located near 96th street station. Comfy bed and good AC. Bathroom could have done with a little updating and blackout blinds in the room would be nicer than slat blinds, but otherwise everything was great and good value compared to most other Manhattan hotels! If you need to be on the upper west side this place is solid and reliable, and the staff were nice."

"Nice stay, clean and spacious room, nice and helpful staff, good and varied breakfast, we recommend."

"Ok stay. Beds comfortable. Room could have been updated and cleaner. We were’t in the hotel except to sleep. Great location. "

"The light for the “E” on Hotel Empire was out. That was just ironic. The iron, ironing board, a lamp, and the window were all broken. That was annoying. The air conditioning being broken was the real problem. After 3 trips to the front desk I asked for a new room. My fourth trip to the front desk was because my “upgraded room” was a downgrade from a king to two twin beds (they just lied and hope I wouldn’t come back). Things happen, things break…. I get it. The staff couldn’t have been less helpful and honestly, half the room was broken. My wife begs that I add that the bathroom is so small that they had to put the garbage outside and the sink has no ledge. Rooftop bar and location are awesome to be fair. There are 500 other hotels - choose one of those."

"Stayed here for work for a week. Their restaurant and bar is amazing. You get 2 free drink vouchers a day it was nice going to the bar after a long day of work and having a night cap. There was no hot water for 2 days which was really inconvenient. They gave us 25% off my room because of this. "