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Reviews of The Hillcrest Hotel

3 out of 5
The Hillcrest Hotel
75 Cronton Lane, 0, Widnes, England

Reviews

7.6

Good

Rating 10 - Excellent. 164 out of 577 reviews" "
Rating 8 - Good. 233 out of 577 reviews" "
Rating 6 - Okay. 110 out of 577 reviews" "
Rating 4 - Poor. 39 out of 577 reviews" "
Rating 2 - Terrible. 31 out of 577 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful, good facilities and food was good as well, well recommend for a stay.
Stayed 2 nights in Apr 2024

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Staying for 1 night was plenty. The rooms have been modernised 3 years ago, however, there has been large omissions such as basic bathroom amenities which are tired and damaged. The shower failed to work at all, and when it did kick in, was happy to cover everyones temperature zone ranging from ice cold to burn your face off hot, and it does this all by itself. And dont think that even though you are on the top of the building that you wont get to hear the party, the walls are paper thin and the party will leave you tired with a disturbed nights sleep on an aging mattress. Breakfast. Not enough tables made up. No one on hand to clear tables and prep for more. The chef decided to dissappear with absolutely no food left at the self service servery for guests arrivjng, and this was not even 0845 yet. The reception and bar staff were welcoming and happy to help out and the standards of hygeine were as should be expected. Location is great too. Just be open minded when booking, its a clean room for the night.
Stayed 1 night in Mar 2024

6/10 Okay

Alison

Travelled with partner
Liked: Cleanliness, staff & service
Stayed at this hotel before over the years, room was lovely, paid for a deluxe, shower in the bathroom was a disgrace, hardly any pressure, you had to hold it, mentioned when checking out and they said were aware already!!! Breakfast was disappointing, cold food, cold plates, had to ask for bread for toast. Think it might be used at present for homeless. Receptionist was lovely and friendly. Foyer area has had a refurbish and very nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Malaki

Stayed 1 night in Dec 2023

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Booked a Twin room,have normally stayed in a Double. The room was very small and the single beds were very small.!! Like Caravan single beds. Did not sleep well at all.
Stayed 1 night in Dec 2023

10/10 Excellent

Ena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly Hotel all staff couldn't do enough for you, the recent re- decoration is absolutely beautiful to both the rooms and passages.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Lovely hotel and excellent value for money. Only issue was the shower was not working very well and we didn’t have to time to ask for it to be rectified.
Stayed 1 night in Nov 2023

10/10 Excellent

Ken

Stayed 1 night in Nov 2023

10/10 Excellent

Malaki

Stayed 1 night in Nov 2023

2/10 Terrible

Brandon

Stayed 1 night in Nov 2023

10/10 Excellent

suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were lovely and welcoming and just the best
Stayed 1 night in Oct 2023

2/10 Terrible

Gemma

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is being used to hose students and homeless persons. When we arrived it was full of noisy students and we could see guests smoking out of their bedroom windows. In addition to this there were people with clear addiction issues at the property vomiting on it. We were travelling with two children and the hotel was not a safe place to take them. We had requested a slightly earlier check in (30 mins max) to allow us to get ready for a family funeral and were turned down. We did not even check in as this hotel was not suitable for habitation by paying guests.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
room was not in good order. Only 1 bedside light worked . TV aerial not connected. Bathroom and shower were tatty and needed decorating. Drainage of shower was very poor . The lift button regularly failed to connect. Breakfast food was cold and not pleasant to eat.
Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE TO STAY
nice place, nice big bedrooms with brewing facilities but bathroom could do with a refurb but still enjoyed shower but it was from taps not a unit.great food loved it, good selection of drinks. very friendly and proffesional staff from the minute you get there to leaving, front desk to restuarant to domestics, defintly would stay there again and would recommend it
Stayed 1 night in Sep 2023

8/10 Good

Dawn

Stayed 1 night in Sep 2023

10/10 Excellent

Caroline

Stayed 1 night in Aug 2023

10/10 Excellent

Kristian

Stayed 1 night in Aug 2023

8/10 Good

Ian

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
there were no towels for everyone, there was hair on the bed, the shower was very bad and the breakfast was very poor.
Stayed 1 night in Jul 2023

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Shaun

Business traveller
Disliked: Staff & service
Not a great place to stay, building works, unintrested staff and not exactly good value for money.
Stayed 1 night in May 2023

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

G

Stayed 2 nights in Jul 2023

6/10 Okay

Ray

Stayed 1 night in Jul 2023

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food and service was excellent!
Very swish entrance, room was great, comfy enough, restaurant was surprisingly good, i enjoyed the open front to the restaurant giving very airy, almost al fresco dining. I was working nearby and thoroughly enjoyed my stay. Food and service was excellent!
Stayed 6 nights in Jun 2023

8/10 Good

Steven

Business traveller
Liked: Staff & service, property conditions & facilities
Mr Potts
Nice to see the property being updated intetnally, my room was pleasant but uncomfortably warm saying that fan and aircon unit was provided. Shame the bathroom was dated. The new mini fridge in the unit was not very effective. The meal deal was great but breakfast was poor!. Overall not a bad stay but way overpriced.
Stayed 1 night in Jun 2023

6/10 Okay

Anne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beds in rooms were awful. Hotel being renovated. Carpets were ripped up and renovation in rooms were very noisy early in the morning. Staff were very pleasant.
Stayed 2 nights in May 2023

4/10 Poor

Steven

Business traveller
Disliked: Cleanliness
Poor
I have stayed in much better for less. Unfortunately I paid a premium but the property did not match my expectation. The breakfast was poor in fact very poor! limited choice. I wont be back. The room was ok , not the cleanest and I had no TV remote.
Stayed 1 night in Mar 2023

6/10 Okay

Stuart, Windsor

Travelled with partner
Nice bar area. Basic rooms, they don’t look like they have been done up for a long time and some of the interior decor has long seen better days. Shower was awful and struggled to get pressure. Breakfast restaurant was freezing cold. Not great value
Stayed 2 nights in Feb 2023

10/10 Excellent

Colin

Stayed 1 night in Feb 2023

6/10 Okay

Aoife

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very nice staff and restaurant looked lovely. However, rooms are very run down - doors don’t close properly, the radiator can’t be turned off, there was a hole in bathroom door…general rooms in need of a update.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Staff & service
im led to believe it was once a great hotel, then it went downhill, it looks like they are trying to make it great again, it does need alot of work, the reception and bar areas are really nicely done, the rooms are clean and adequate, the staff are very helpfull and obliging, but theres something not quite right, managment maybe
Stayed 1 night in Jan 2023

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid £99 room 24 for the night, breakfast not included, the room was so tired and full of marks. We booked as a treat we got a stag room than couples room, had a velvet head board and it had finger marks from last guests in it awful wanted to go home it was filthy, oh but Reception looks fantastic but after you walk past and into rooms area it is so dirty and tired, we took pictures it was that rundown disgusting. No info whatsoever in room about restaurant when I ask reception where’s info she said we don’t put info in rooms as restaurant is a separate entity!! Hello! The big board on the roadside says Hillcreast and Restaurant, Lift did not work. Our room was next to stairs door every time someone walked through it banged!! Put a bloody hush bar on it even TLodge have these. What’s wrong with you guys where has the class gone , we stayed at Prem Lodge week before IT WAS so clean, oh it knocked spots off your filthy room half the price. You should not charge £99 it was only worth £50 with a explanation that you are getting an awful room in fact you should show people the room before they pay shame on you Hillcreast I took pictures and the are on my fb page your room should be closed down it was filthy and tired and you really did not give a toss, close the section down stop ripping nice couples off, revamp but not on the go, have a look at the pictures tired and dirty so disappointing stop selling 3rd class at first class price.
Stayed 1 night in Jan 2023

10/10 Excellent

M D

Stayed 1 night in Jan 2023

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness
Disliked: Amenities
On the outside the hotel looks amazing, the reception and restaurant to. The front of house staff were great, friendly and welcoming. Breakfast was lovely but the room it is in appears to be a little make shift, as if it is something they only thought about. The rooms and room areas we a lot different. The rooms were predominately clean and tidy, but with issues. The furniture is very dated, with draws that dont open properly and just looks very different to the polished reception. When we arrived they was a pile of dirty linen left on the floor in the hall way, and was still there the next day. Not a great look. At one point the lift was broken and they appeared to spend an amount of time looking for a member of staff to reset it, just ring a repair man! H&S would have been better served by a qualified elevator repair service than Joe from back of house. On one of the mornings it looked as if someone had been sick on the front steps and it took a little while for that to be cleaned. I think for £100 per night, they need to up their game a little. Would i stay there again, I dont know. I do need to finish that the staff were very good and approachable.
Stayed 1 night in Jan 2023

10/10 Excellent

ANN

Stayed 1 night in Jan 2023

10/10 Excellent

Bob

Stayed 1 night in Jan 2023

10/10 Excellent

Kirstie

Stayed 1 night in Jan 2023

2/10 Terrible

Andrea

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2022

10/10 Excellent

C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very impressed. The hotel's main areas have been refurbished to a very high standard. So light, airy and fresh. Put a smile on my face as I arrived. They are in the process of updating the bedrooms, but even though ours wasn't done, it was lovely, clean, comfortable and the bed was really comfortable, with good pillows. I had an excellent night's sleep. The staff were really helpful, especially the manager. We will be back.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely surprise!
What a lovely surprise to find the foyer, bar and restaurant all refurbished. Feels amazing as you walk in. They're still in the process of doing the bedrooms, but even though ours was not done, still lovely and clean. The bed was so comfortable. The staff were very helpful, especially the manager. It was a delight.
Stayed 1 night in Dec 2022

10/10 Excellent

John

Stayed 1 night in Nov 2022

4/10 Poor

Romin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Teirney

Stayed 2 nights in Nov 2022

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort
Ask for a refurbished room!!!
The hotel is going through a refurbishment programme the refurbished rooms are really nice, we had one that would best be described as tired!
Stayed 1 night in Oct 2022

8/10 Good

Daniel

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Loved the quite room, sturdy floor and decent bed. Dont need to mention the hall and lift as I am sure they are on it. Lift was turned off in the morning and there was no clear signs to the stairs.
Stayed 1 night in Sep 2022

10/10 Excellent

Geoffrey

Stayed 1 night in Sep 2022