Novotel London Canary Wharf Hotel

Photo gallery for Novotel London Canary Wharf Hotel

Interior entrance
Indoor pool
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Overview of Novotel London Canary Wharf Hotel

UNESCO Sustainable Travel Pledge

Novotel London Canary Wharf Hotel

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
40 Marsh Wall, London, England, E14 9TP

Explore the area

  • Popular LocationTower of London7 min drive
  • Popular LocationTower Bridge8 min drive
  • Popular LocationO2 Arena9 min drive
  • AirportLondon (LCY-London City)10 min drive

Choose dates to view prices

About this area


Novotel London Canary Wharf Hotel is located in Canary Wharf, a neighbourhood in London, and is in the business district and near the airport. Liverpool Street and Oxford Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit London Eye and HMS Belfast. Looking to enjoy an event or a game? See what's going on at O2 Arena, or consider O2 Forum Kentish Town for a night out.

What's nearby

  • Tower of London - 7 min drive
  • Tower Bridge - 8 min drive
  • Excel Exhibition Centre - 8 min drive
  • O2 Arena - 9 min drive
  • The Shard - 10 min drive

Getting around

  • London Limehouse Station - 4 min drive
  • Heron Quays Station - 6 min walk
  • London (LCY-London City) - 10 min drive


  • Where to eat
  • Canary Coffee – Open daily.
  • BOKAN 37 – Fine-dining restaurant offering international cuisine. Serves breakfast, brunch and dinner daily.
  • BOKAN 38 – Serves light fare daily.
  • BOKAN 39 – Open daily.

About this property

Novotel London Canary Wharf Hotel

Eco-friendly London hotel in Canary Wharf with fitness centre
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. All 313 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with digital channels, and guests will also find coffee makers and hairdryers.
Novotel London Canary Wharf Hotel offers 313 forms of air-conditioned accommodation with a safe and coffee/tea makers. 55-inch Flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Full breakfast available for a fee daily: GBP 25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms


  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • Danish
  • Dutch
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms


  • Rooftop terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)


  • Romance packages available
  • Smoke-free property

Room amenities


  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding


  • Free toiletries
  • Hairdryer
  • Shower


  • 55-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker


  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties



Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Renovations and closures

The following facilities or services will be unavailable from January 10 2022 to January 14 2022 (dates subject to change):
  • Sauna
  • Swimming pool
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets are allowed for an extra charge of GBP 25 per pet, per night
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 25 per person (approximately)
  • Pet fee: GBP 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 662 out of 974 reviews
5 - Excellent 68%
Rating 4 - Good. 229 out of 974 reviews
4 - Good 24%
Rating 3 - Okay. 47 out of 974 reviews
3 - Okay 5%
Rating 2 - Poor. 15 out of 974 reviews
2 - Poor 2%
Rating 1 - Terrible. 21 out of 974 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
honestly disappointed at this hotel. I booked for 3 nights. My room was dirty the carpet had stains all over, the chair had stains all over, the curtain was broken, the tv only accepted android devices to mirror cast, there was dust all over the surfaces. the swimming pool was small, there was no chairs or anything for anyone to sit or lay on, the paint and plastering was coming off, the pool floor was dirty, the water in the pool was dirty that the water was not clear at all or it had way to much chlorine that it even affected my vision after. the breakfast was very average, half the time I had to keep asking where everything is or try find it myself as there was hardly any staff to help. Inside the elevators it was really dirty there was handprints and smudges all over the doors and buttons, mirror in the lift was dirty also. the floor was disgusting. it was clear that this hotel was not cleaned to the standard that it should be for a 5 star hotel. i have never seen such disgusting and dirty hotel before, especially for a well known hotel name. i checked out a day early and when checking out the lady did not ask why i was checking out early or if i enjoyed my service. i would never stay here again. please be aware the pictures are nothing like what you see in person. the only thing that was nice was the hotel smell in the lobby. waste of money!
Stayed 3 nights in Jan 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern decor with a quirky vibe. Good location, friendly staff, great facilities and most importantly, very comfortable bed. What more do you need!
Stayed 1 night in Jan 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth staying for the amazing views over London
Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beau view, great food. Staff friendly
Stayed 3 nights in Dec 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Place is a joke completely rude reception stuff i payed £328 for a one night stay had the booking reference and proof i had payed yet was not abel to check in and was talked down to
Stayed 1 night in Jan 2022