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Reviews of Macdonald Plas Talgarth Holiday Resort

3.5 out of 5
Macdonald Plas Talgarth Holiday Resort
Pennal, Machynlleth, Wales

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 96 reviews" "
Rating 8 - Good. 38 out of 96 reviews" "
Rating 6 - Okay. 13 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 4 out of 96 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice quiet resort with friendly staff. Villa was clean and well equipped. Would recommend.
Stayed 4 nights in Feb 2024
Response from Sian on 13 Feb 2024
Thank you for your 5 score feedback Mathew we hope to welcome you back to Plas Talgarth soon. Sian

10/10 Excellent

Scott

Stayed 3 nights in Jan 2024
Response from Sian on 6 Feb 2024
Many thanks for your review of 5. Hope to welcoming you back soon, thanks Sian

8/10 Good

Cheung Hei

Stayed 3 nights in Sep 2023
Response from Sian Jones on 2 Oct 2023
Many thanks for your feedback. Hopefully we will welcome you back to Plas Talgarth soon.

8/10 Good

Zsolt

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from Sian on 17 Sept 2023
Many thanks Zsolt we hope to welcome you back to Plas Talgarth soon.

8/10 Good

Marcus

Liked: Cleanliness, room comfort
Short Break North Wales
Very enjoyable break at Plas Talgarth. Accommodation and facilities were very good Staff very welcoming and helpful.
Stayed 3 nights in Aug 2023
Response from Sian on 17 Sept 2023
Many thanks for your feedback Marcus and we hope to welcoming you back soon.

10/10 Excellent

Karina

Stayed 3 nights in Aug 2023
Response from Sian on 2 Oct 2023
Many thanks for your feedback. Hopefully we will welcome you back to Plas Talgarth soon.

10/10 Excellent

Siva

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent condition and friendly service
Stayed 3 nights in Aug 2023
Response from Sian on 15 Aug 2023
Dear Siva, Thank you for taking the time to give us your kind feedback. We hope to see you again soon. Sian

6/10 Okay

Zoe

Travelled with family
Disliked: Cleanliness
Lovely staff, poor accommodation.
We stayed in a villa and the first thing we noticed was the overpowering smell of mould / damp. When we spoke to reception staff they were very understanding and moved us to another villa which although not as clean as I would have liked, didn’t smell of damp. We ordered food from the bar and I was looking for to some authentic Indian cuisine, but the curry I got tasted like it had came from a tin. The grounds are well kept and the area is lovely. The staff are also really nice and helpful and we did have a nice time. It’s just a shame that MacDonald Resorts expect paying guests to stay in damp accommodation. The buildings could really do with updating.
Stayed 6 nights in Jul 2023
Response from Sian on 9 Aug 2023
Thank you for your feedback Zoe, I will pass them on. I hope to welcome you back soon.

6/10 Okay

Ian

Travelled with family
Going downhill gradually.
The facilities seem rather run down compared to previous years. No Spa, a minimal Gym. Indoor and outdoor pools were OK, but the showers often didn't have hot water. It seems that Macdonald Hotels are not investing in the upkeep
Stayed 8 nights in Jul 2023
Response from Sian on 9 Aug 2023
Thank you Ian for you feedback. Recruiting has been a challenge for Therapist but we still remain hopeful. I hope to welcome you back to Plas Talgarth soon.

10/10 Excellent

Makoto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sian on 9 Aug 2023
Thank you Makoto.

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
FarmHouse 1 great stay
A great stay for the weekend dog friendly and stayed in FarmHouse 1, massive lower floor and despite the weather we lived our stay.
Stayed 2 nights in Jun 2023
Response from Sian on 9 Aug 2023
I'm glad you enjoyed your stay in Farm House. I hope to welcome you back soon and better weather will be for you.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in May 2023

4/10 Poor

Michael

Disliked: Cleanliness
Never fails to disappoint
It’s old and sad and tired. Needs a massive investment which is unlikely if it’s up for sale with no buyer in the offing. It’s an amazing location with lovely grounds and could be fantastic. The outdoor swimming pool was closed putting pressure on the indoor pool which was closed last time I went. The flat was not clean , the kitchen tap leaked and the bedroom window was rotten and warped..A local told me some maintenance staff had been let go. It’s really on its last legs which is a shame as it could be so good.
Stayed 3 nights in May 2023

8/10 Good

Cerian

Travelled with family
Liked: Room comfort
Swimming pool was book only - not suitable for us. The Indian Food in the restaurant was amazing. The macaroni cheese should have been called macaroni flour and water. It was gross. Friendly , helpful staff.
Stayed 2 nights in Apr 2023
Response from Sian on 12 Apr 2023
Thank you for your feed back, in the holiday time we do a book only in the pool to try to be fair and give everyone a chance to use, I'm sorry this wasn't suitable for you. I will pass your comments on to Raj in the bar. We hope to see you again @ Plas Talgarth soon.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, room comfort
Great place and amazing location. The property was comfortable for a family of 5 but needs a little TLC
Stayed 2 nights in Mar 2023
Response from Sian on 12 Apr 2023
Thank you for your comments, hope to see you back @ Plas Talgarth soon

8/10 Good

Yakda

Stayed 3 nights in Feb 2023
Response from Sian on 12 Apr 2023
Many thanks for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice short break
We had a lovely stay. Whilst it is all a bit dated, the resort is very quiet, spacious rooms etc. Had a great time with the kids.
Stayed 2 nights in Oct 2022
Response from Sian Jones on 2 Dec 2022
Thank you for your feedback. Hopefully we will welcome you back to Plas Talgarth soon Sian

4/10 Poor

Nicholas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property was mouldy and as a result was disgusting to be inside. The smell was awful, and it got inside your lungs. The damp level also meant that it was hard to dry towels even with heaters on all day. The swimming pool and changing rooms were sprays dirty. It was hard to swim a length without gathering bits of hair in your hands. It would seem the pool had no filtering.
Stayed 5 nights in Oct 2022
Response from Sian Jones on 2 Dec 2022
I'm sorry to read your feedback after your stay with us. We welcome all feedback and I will make sure the rest of the team read your comments and act on them. Sian

6/10 Okay

Paul

Travelled with partner
Liked: Amenities
Great location, friendly staff, site itself is great well kept gardens. Accommodation was very dated and not the cleanest.
Stayed 3 nights in Sep 2022

8/10 Good

Gita

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The property managed to fill the needs for a dog; a 80 year old and a 7 year old! Staff were friendly and pools were clean. The scenery was fantastic!
Stayed 4 nights in Jul 2022

8/10 Good

Paul

Stayed 4 nights in Aug 2022

10/10 Excellent

Sarah

Stayed 4 nights in Jun 2022

8/10 Good

Ross

Travelled with family
Liked: Room comfort
Nice stay but apartment need refurbishment
We booked a 3 bedroom apartment which was more a 4 storey house. There was plants off space for our family off 6 but it is in desperate need off refurbishment. I also wasn’t aware the bedrooms are in difference floors which wasn’t ideal with very young children. Overall we had a nice stay was a great base for exploring. Kids really enjoyed the pool and staff were very friendly. We didn’t eat in site so can’t comment on the food.
Stayed 3 nights in Apr 2022
Response from Peter Kunz gm on 19 Apr 2022
Thank you so much for taking the time to write your review. We take all your comments and try to address them wherever possible. I look forward to welcoming you back with us and more importantly that the kids can enjoy the property once again. Thankyou again for your support.# Peter.

10/10 Excellent

Roderic

Liked: Cleanliness, room comfort
We shall return!
Highly recommended. Heron 3 was clean and with good kitchen facilities, spacious and clean . Will definitely come back again
Stayed 3 nights in Feb 2022
Response from Claire Steven, General Manager on 11 Feb 2022
Dear Roderic Thanks very much for your lovely feedback, we look forward to seeing you again soon!

8/10 Good

Mrs Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool is good, sauna, steam room and jacuzzi. Changing rooms should be bigger and shower temperature set so can shower in it, too hot. Check in should be earlier than 5pm and bar should be open whilst awaiting check in. Not enough staff in restaurant.
Stayed 2 nights in Dec 2021
Response from Claire Steven, General Manager on 6 Jan 2022
Dear Heather Thanks very much for your feedback. We do have two sets of changing rooms in our health club, my apologies if this was not pointed out to you during your visit. All of our apartments go through a rigorous deep clean in between guests hence our late afternoon check in and we are reviewing our bar opening times. We do however have coffee and snacks available in our reception at all times. Kind regards Claire

10/10 Excellent

OMOGBAI

Travelled with family
Liked: Cleanliness, property conditions & facilities
The scenery is absolutely gorgeous.
Stayed 4 nights in Dec 2021
Response from Claire Steven, General Manager on 6 Jan 2022
Dear OMOGBAI We are blessed to be situated in the stunning Welsh countryside. We hope you will be back to experience it again soon. Kind regards Claire

8/10 Good

Sam Tiger

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay in a 3 bed bungalow. Plenty of space for our family of four and having a shower room/toilet in addition to the main bathroom was great. The property had storage heating but it was really efficient and we were never cold during our stay. Plenty of hot water. It was very quiet and peaceful even though we were located only a 2 minute walk from reception. Kitchen was well equipped. If I wanted to nit pick I could say that it would be better to have a washing machine rather than a dishwasher in the kitchen, although I think there's a laundry on site it would be easier to do washing in the property, always handy with kids! There's no iron in the property either although you can request one to be sent to the property. When a handyman repair was needed it was attended to the same day. Although strangely what appeared to be a bundle of used sheets or towels remained next to our front door for the entirety of our stay! Again another nit picking point but it would be handy to have more hooks on the backs of doors to hang towels etc. We used the pool every day during our stay, the kids loved it even though it's a plain rectangular pool. There are floats and woggles for use there. Changing rooms could do with modernisation. We visited the restaurant once, the food was decent pub type fayre, reasonably priced, but service could have been better/faster (staff not checking with tables regularly whether drinks required etc, desserts took a long time to arrive).
Stayed 4 nights in Oct 2021

10/10 Excellent

Patrick

Liked: Cleanliness, room comfort
All in all I would definitely recommend it.
We stayed in one of the chalets which looked a bit tired from the outside - a few loose paving slabs - but was actually really nice once inside. In addition there was a good kitchen so allowing self catering which saved money plus we were allowed to have the dog with us. We were running the Wales Coast Path and so had the added benefit that the path passed right by the chalet. All in all I would definitely recommend it.
Stayed 3 nights in Sep 2021

8/10 Good

David

Travelled with family
Liked: Room comfort
An amazing peaceful location with a fantastic pub within walking
Stayed 3 nights in Sep 2021

4/10 Poor

Ankur

Travelled with family
Disliked: Cleanliness
Disappointed with cleanliness and facility
Location was really good but disappointed with restaurant, accomodation and facility. Restaurant was open but not enough staff, they burnt both our Pizza and Garlic bread. Apartment was not clean, shower was bad, instant electric hot water boiler didn't work, gas boiler didn't work. Rooms were not cleaned. Talking to reception doesn't work. Shower even in swimming were all broken. It's definitely doesnt deserve the rating it good.
Stayed 3 nights in Sep 2021

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, room comfort
Thieves and charla
Thieves and charlatans. Hides COVID information in the small print
Stayed 3 nights in Jul 2021

10/10 Excellent

Patricia

Liked: Cleanliness, room comfort
Well Equipped & spacious.
The bed was comfortable. Heated towel rail. Large dining room table with plate and glass mats. Kitchen had everything necessary including ice cube tray and scissors. The patio had a place for barbeque and chairs and tables. We had a tv in our lounge and bedroom. The view from the dining room and upstairs lounge was lovely and green. We stayed in a 3 bedded property (Patio Home) The sliding patio door and sliding living room door to balcony were very stiff. I enjoyed the trail to the coastal path.
Stayed 3 nights in Jun 2021

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, room comfort
Perfect for families
Beautiful location, great facilities (although most were unavailable during our stay.) Good value - will be back
Stayed 3 nights in Jun 2021

10/10 Excellent

Simone

Liked: Cleanliness, room comfort
Another Perfect Trip!
Another wonderful stay! Cant fault this location at all, it provides everything we need for a very relaxing and comfortable stay with breathtaking views and surrounding landscapes. Ideal for R&R which is exactly what we needed. 5 stars again!!
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Fantastic Location & Accommodation!
I booked a short 2night break for myself and my family and after reading some of the reviews, i started to feel very apprehensive about our impending stay. However, upon arrival we were all blown away by the picturesque views and roaming livestock, its was just the perfect backdrop! The accommodation was very welcoming, clean and much larger in size than i could have expected. It provided all the facilities we needed including a dishwasher. We all enjoyed a very comfortable stay and will definitely be re-visiting again. Overall this location and accommodation exceeded our expectations and much much more! 10/10 for us!
Stayed 2 nights in May 2021

10/10 Excellent

victoria s.

Liked: Cleanliness
Talgarth Plas resort
This resort was lovely, very peaceful and dog friendly. The staff were all very nice and the food in the restaurant was amazing! Was disappointed the spa was closed but still went swimming over all a lovely time away
Stayed 3 nights in Sep 2020

8/10 Good

Karen

Liked: Cleanliness, room comfort
great for a short stay and dog friendly
Lovely 3 night stay for my husband and myself and our dog. We booked a one bedroom cottage but got a two bedroom one which was great. On the drive up to the holiday village the place looks a little dated but inside the accommodation was fine. We eat in the bar/restaurant one night which was great and had a drink outside on the terrace another night. Gardens are lovely and well kept and the staff are very friendly and helpful. Overall it was great but a little niggle was the dirty windows and balcony, both could do with a clean but the rest of the cottage was spotless.
Stayed 3 nights in Sep 2020

4/10 Poor

Steve

Disliked: Cleanliness, room comfort
Disgusting! health authorities should be informed
We saw reviews mounting up about cleanliness and severe mould in the rooms. I called in advance of us travelling and was assured this would not be the case and they would ensure our accommodation would be perfect... every room had black mould and a strong smell of damp!! We talked about raising it and checked online for availability also knowing they assured us the accommodation would be perfect we just felt we could fight a loosing battle and ruin our trip!! First destination was the local supermarket for bleach and cleaning products just to get it habitable!! On leaving I raised it with the receptionist, yes reviews confirmed they are very direct and rude!! Very disappointed and not the standard we’ve experienced with Mac Donald’s hotels... appalling and feel health authorities should investigate as I would not let young children stay in these rooms, anyone with Asthma should avoid!! More issues including loose railings, broken waste pipes with grey water running outside the kitchen and poo stained linen. In summary, disgusting and health authorities should be informed! Especially under current COVID circumstances!!
Stayed 10 nights in Sep 2020

8/10 Good

Rachel, Derbyshire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant time. Property was good,bathrooms are probably ready for a upgrade but has everything you need. Cleanliness was ok, could have been slightly better eg hoovering under beds, furniture and under sofa cushions. Staff are fantastic, extremely helpful and under circumstances with been slightly understaffed due to covid did a excellent job. All the facilities were not open but enough for us might have been slightly different if the weather had been bad all week. The area is beautiful and I would recommend.
Stayed 7 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Nice place for families. For us it's a full 7.5/10
What we liked: - beautiful countryside location; - green areas well cared and looked after; - good restaurant take away service (price and quality) due the COVID-19 restrictions; - apartment well furnished with toaster, dishwasher [quite old though ok], microwave, China set, mugs, cups, different types of glasses and dishes, cutlery and knives, pots and pans, Henry hoover. What we couldn't rate due to COVID19 restrictions: pool, spa, playground What we didn't like: - old fridge, it took 3 days to work full steam; - cleanliness could be better [few dead pillbugs in the corners mean the apartment wasn't really cleaned on the day or the day before we arrived; I had to re-hoover myself all the carpet areas following my wife's dust allergy flare on day 1 of our stay]; - energy charge: despite it was mid July, we were not blessed by a lovely weather and we were obliged to switch the heating on for few hours every day (which is electric and quite dated) in the bedroom, living room and the towel rail due to cold&damp. Also, the hotplate is electric as well as the water boiler which serves the whole apartment. So be ready to be charged upon check out with a bill which is not in single figures even after 5 nights only! - WiFi: we are grateful that WiFi was included in the price. We preferred not using it as unstable and with a maximum download peak of 2Mbits which was 10folds less compared to the 4G coverage we had on our smartphones - which we used
Stayed 5 nights in Jul 2020

6/10 Okay

Nicholas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
More Like a Pricey Holiday Campground than a Hotel
The Plas Talgarth Resort hosts a world-class restaurant with a cheerful and friendly bar and wait staff. The same cannot be said of the front desk staff, who seemed mystified at a request for additional milk and sugar for morning tea (it never arrived) and found the lack of wi-fi receptivity amusing. We didn't. There was no wi-fi or, for that matter, any phone connectivity in the room. These rooms are designed for the self-sufficient tourist: bring your own supplies and leave your cell phone behind. The advertised pool table was a child's table. The outdoor pool was closed. The indoor pool was in a glassed, wide open area that did not appeal to the more private of customers (like us).
Stayed 2 nights in Mar 2020

10/10 Excellent

KEARHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Tamara on 9 Mar 2020
Thank you for your review. We hope to welcome you back to our Resort soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Peaceful stay with lovely views. Only downfall was no one can help you find your actual apartment as it says self service and not enough staff to help. I had to go round looking for my apartment at night with kids with me and luggage. Couldnt see the signs as it was dark. Changing room for swimming is too small. Apart from that was nice.
Stayed 4 nights in Feb 2020
Response from Tamara on 26 Feb 2020
Thank you for your review. We have passed your comments on to the management at the Resort. We hope to welcome you back to our Resort soon!

8/10 Good

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2019
Response from Macdonald resorts on 15 Nov 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Rebecca on 15 Nov 2019
Thank you for your feedback.

8/10 Good

Jozsef

Travelled with family
Liked: Staff & service, room comfort
Beautiful location, but the furniture was a bit old and the bungalow was not very clean. Good facilities.
Stayed 3 nights in Oct 2019
Response from Rebecca on 15 Nov 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Awesome facilities for a family. Loads of space and brilliant views. Others have written that it is dated, which has a bit of truth but it is in good nick and clean (and huge) and it is rural Wales not central London so I think some people may be a little picky! My wife and I and our two kids would stay there again for sure. Very friendly staff and and Wales outside the MacDonald is beautiful.
Stayed 3 nights in Oct 2019
Response from R on 5 Dec 2019
Good Morning, Thank you for your feed back.

8/10 Good

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
The two bed apartment we had was massive, more like a house and was well-equipped but for a two-night stay it would have cost me £15 for internet and electricity costs on top so I reluctantly paid £25 for an advantage card. With the exception of the pool area (sauna/steam room/whirlpool) they want you to pay for everything; £1 for half-hour table tennis?
Stayed 2 nights in Sep 2019
Response from Alana on 9 Oct 2019
Thank you for your comments. We always appreciate feedback on our resorts. I have taken note of your comments and i will feed this information back to the resort manager.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Alana on 9 Oct 2019
Thank you for your rating - We look forward to seeing you again at our resort in the future.

8/10 Good

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
We really enjoyed our stay, apartment was clean, had eveywe needed in the kitchen. Pools were nice and warm. Beautiful area, very quiet and peaceful. Would return again.
Stayed 2 nights in Aug 2019
Response from Alana on 9 Oct 2019
Thank you for your comments - We look forward to seeing you again at our resort in the future.