Majdal al-Shams Holidays

People are very friendly and helpful, breakfast is great! The room was spotless, but need some paint in bathroom and cabinets, the amenities like the small refrigerator was not working, and they couldn’t fixed. I have a great experience is a little familiar cozy hotel, not luxury but very convenient location and guest are middle class families.

The staff was amazing. The room was perfectly lovely! Would stay there again!

Location is absolutely perfect - great spot for walking everywhere, no need for Taxis at all. Staff incredibly friendly and helpful. Would stay again.

They did not clean the room and we were there 3 nights

We stayed in the Versailles Tower. The room itself was nice and updated, but I was disappointed at the view we were afforded. I paid for a pool view room, but the room was so low to the ground that we couldn’t actually see the pool. Our view was more like an alley view, with extremely dirty windows. This was deceptive marketing. The connector between the Paris lobby and the Versailles Tower was completed and easy to follow, but it was a long walk to arrive at our room. In the room itself, I was disappointed that a “4 star” hotel didn’t offer a microwave or refrigerator in the room. The bed was average with regard to comfort level, but the bathroom was very nice. Furthermore, despite the hotel’s 4 star status and exorbitant resort fee, only two devices were allowed to access WiFi in a room that sleeps 4. Others could access WiFi for a $15 fee. The check-in process at the hotel was horrible despite doing “mobile check in” — I waited for at least 30 minutes to get through the line, and I know others waited for much, much longer. I’m not sure what the hotel can do to reduce wait times for visitors, but it was really bad. I did not see other hotels having the same issue. We enjoyed the convenience of the hotel’s location, atmosphere, and casino access. It was also a short walk from other popular resorts like the Bellagio and Caesar’s Palace.