4/5 Good
Terry
Travelled with partner
15 Sept 2022
Liked: Staff & service, amenities, property conditions & facilities
We initially booked a standard room and enquired about an upgrade and we’re given an extortionate quote from the hotel direct for the upgrade. It worked out at about £200 more to upgrade through the hotel, so we cancelled our reservation and re-booked a Midland Suite. I have to admit the hotel were not particularly prompt in replying to emails.
So we arrived in the suite. Check in time is 4pm. We had arrived after a long day of travelling at 3pm and were surprised to see such a late check in time… however the room was thankfully available! I’m a Expedia gold member and the midland hotel are listed as a hotel that give VIP benefits to hold members such as complimentary upgrades and late check outs. Unfortunately we received no perks or benefits at all, which was a shame.
The suite itself was huge and lovely! The shower was very powerful and toiletries were good quality. The bed was something else! Amazing! Super comfortable and massive! Loved it. The windows are not very good at keeping noise out and could hear lots of people talking on the street and every vehicle that drove past.
The furnishings in the room were of good quality. Not cheap but sturdy.
A few draw backs… there were blood stains on the nets! There were some wine glasses in our room which were chipped and dangerous to drink from. We also found some long dark hairs in the room. They certainly didn’t belong to us.
The midland didn’t make our trip special but we still enjoyed our visit!
Terry
Stayed 1 night in Sep 2022