Hilton Hotels hotels in Manhattan, New York

"Maria was exception. She listened to my concerns and assured me that my room would be set when I got back. I heard her explain it to the manager. My room was not ready when I arrived at 6:30 and she told the manager that I would just drop my bags and come back later. When I came back the manager was rude sucking her teeth responding to another guest rudely. She nastily informed me that at 10pm my room was still not available. I was quite surprised since I was promised that it would be. The manager explained that she was going to put us in a queen bedroom (which we reserved a king). At 10pm I was not going to argue since we just wanted to get some sleep after a long day. She repeated many times that it is considered an upgrade. I just wanted what we reserved nothing more. I saw Maria again at check out and she apologized for the management and assured me that this is not the norm. Everyone else we came in contact with with the exception of the manager at the desk was very nice and professional."

"Enjoyed our stay! Staff was great but housekeeping staff were EXCELLENT super friendly and caring made us feel comfortable and well taken care of. Rooms were clean and organized."

"I enjoyed thr fresh buffet breakfast"

"Room was great! Very quiet and even had a steamer! Great location will definitely be back."

"Excellent service, clean room, great customer service."

"Nice staff"

"Clean, comfortable hotel with a very cool-looking lobby and kind, helpful front desk staff. Our room was comfortable and overall we had a good stay. A few things future guests may want to know: the AC/heating unit in our room was incredibly loud, and there was no bathroom fan. Front-facing rooms can also be noisier since they overlook the street near the theaters and stage doors. It didn’t bother us personally, but light sleepers may want to request a quieter room. Also worth noting that luggage storage comes with a fee. Overall, a solid stay in a great location with a welcoming staff."

"Ok stay. Beds comfortable. Room could have been updated and cleaner. We were’t in the hotel except to sleep. Great location. "

"Thanks for your everything"