Empire Hotel Group hotels in Upper West Side, New York

"Helpful, friendly staff. Great location. Room was alittle "tired.""

"Perfect location with subway entry right across the street. Diner around the corner. Just wait for the hot water, it will make it from the basement. "

"WIFI FINE.. DIDNT USE LAUNDRY"

"Conveniently located just blocks from C Park. Excellent, friendly staff and a very clean hotel. We will certainly return to the Beacon."

"No bar. Did not use laundry. People at desk for departure impolite . For staying one week at very high rate departure very unpleasant."

"Our recent experience at The Wallace hotel was during our visit to see our daughter while she is in school. We searched for a place nearby her and The Wallace turned out to be an outstanding choice. The hotel impressed us with its cleanliness and the staff were consistently pleasant, making our stay even more enjoyable. The upgrades throughout the hotel gave it a modern and comfortable feel. The lounge was very comfortable, adding to the overall experience. It was truly a great place to stay, and we are returning the next time we visit. "

"We checked into the room and it smelt like here in we complained it came and cleaned it it’s still smelt then we went to another room less superior downsized we asked for a late checkout we went out came back to the room it was clean and then I was charged $200 either for an extra day and we want our refund "

"Great location and friendly staff Breakfast was great "

"This property is beautiful, and the room was thoughtfully designed with everything needed for a comfortable, luxurious stay. The valet and doorman were exceptionally kind and helpful, and it’s truly a dog-friendly hotel. The location is excellent, very safe and just minutes from Central Park in Columbus Circle, with everything you need within walking distance. The restaurant likely offers one of the best views in the area, and the food was outstanding. Service, however, was a bit slow, with longer wait times even for simple requests like water. That said, the staff remained warm and friendly throughout. I would highly recommend making a reservation at the restaurant. The gym was small and often quite busy. "