Upper West Side Hotel Guide - Hotels with Bar in Upper West Side, New York

"They gave me a room with a defective lock/door handle! The surface of the door itself was visibly broken. I could NEVER get into my room with the key. Each time a male manager or maintenance man had to be called to strong arm it open. I even had a man from a neighboring room try to help me to no avail. Also the shower handle fell off in my hand, and some of the elevator buttons didn’t light up. I should have been given a different room or given a room at another hotel. Staff did not seem overly concerned. "

"Older Upper West Side Manhattan hotel. Very well kept. Great location. Very clean"

"My air conditioner was stuck on heat and room was stifling the entire time despite multiple maintenance attempts. Hot water was no consistent and the shower would not drain properly."

"The location was excellent. the room was good. the building is just old. But for an old building, it was adequate. Since the cost was relatively low, I did not have very high expectations. It was clean and functional - and that was what I was seeking."

"No to both. We were given a voucher that only allowed us to get a coffee and one type of pastry, although they had many others available. It was like being on a welfare line. For a high end hotel charging five hundred dollars a night, that is unacceptable. When we made the reservation, they said you get a continental breakfast for free. What we got was far from that."

"This was my second stay here and sadly not as great. The first night the rooms heater was on during a heat wave and it was horribly uncomfortable. I checked with the front desk and they helped me get it adjusted. There was also a maintenance guy doing work with a drill late at night in the room which was odd. The people I shared my room with were incredibly noisy and would talk on speaker phone late into the night and super early in the morning. The room smelled, that being more on the occupants than the cleaners. The bathroom was pretty gross on a regular basis and the showers had almost no water pressure. The men’s room across from my room was closed so maybe it was from so many people using the one facility. The staff were great and the shared spaces elsewhere in the building were nice. I would stay here again, just maybe in a smaller capacity room."

"Fantastic spot! From Naomi at the front desk, to the clean and easy rooms, to the breakfast at Mille-Fuille, we loved our stay here. Would come back in a heartbeat. Great value and easy access to subway!"

"Arrived at 11:45pm. Small issue with my booking and the front desk attendant not only refused to hear me out but them denied me my booking. I was left to find a new hotel after midnight, a single woman, traveling alone. Fortunately, Management heard my complaint the next morning and offered a full refund. This hotel has been great for me in the past—great location and nice rooms. But unfortunately, I can’t book there again after this experience with one of their Staffers. Hope this is an isolated incident."

"Perfect place for a family stay"