Upper West Side Hotel Guide - Business Hotels in Upper West Side, New York

" “Unfortunately, the property didn’t match what was shown in the photos. It felt a bit run down, and the rooms were not as clean as expected. The location was convenient for getting around, which was a plus, but overall, I wouldn’t choose to stay here again.”"

"It is in a great location.The staff was friendly and room was clean. It's nice the the small bar turns into coffee bar with a good selection of food and pastries. Nice midsize lobby/ lounge to hang."

"Great location, nice restaurant."

"Fantastic spot! From Naomi at the front desk, to the clean and easy rooms, to the breakfast at Mille-Fuille, we loved our stay here. Would come back in a heartbeat. Great value and easy access to subway!"

"Room was musty. Wallpaper coming off."

"Arrived at 11:45pm. Small issue with my booking and the front desk attendant not only refused to hear me out but them denied me my booking. I was left to find a new hotel after midnight, a single woman, traveling alone. Fortunately, Management heard my complaint the next morning and offered a full refund. This hotel has been great for me in the past—great location and nice rooms. But unfortunately, I can’t book there again after this experience with one of their Staffers. Hope this is an isolated incident."

"My son is a cancer patient at MSK. I booked him a 3 night stay. Filthy hotel. Shower did not work at all. My son stayed for 2 nights and left. No credit for last night given. No apology made."

"Perfect place for a family stay"

"Luxury hotel"