Upper West Side Hotel Guide - Hotels with Air Conditioning in Upper West Side, New York

"Location to London Center is perfect. Pool was not open--not until May was the message. What is "resort fee" if not the pool? I stay here when going to Lincoln Center unless price is crazy high. "

"We like the location, the building, the friendly and helpful staff, the junior suit, and on-site nice breakfast."

"This hotel has the best little luxury boutique feel from the decor, the chic restaurant, and the cutest , plus tasty french bakery adjacent. Everyone who works at the hotel is very friendly, hospitable, and makes an effort to recognize and remember your occasion for staying. Would have preferred a room with a view of 77th street or Broadway, vs looking at the back alley courtyard, but Amanda was awesome! The location of the hotel is primo, from dining diversity to many modes of entertainment all within walking distance, as well as short subway stops. We'll definitely be staying there again next time we're on the upper west side!"

"The elevator was disgusting and smelled terrible. The room was full of hair and dirty clothing on sides and underneath the bed from previous people. The AC was loud and broken. The bathroom looked like someone kicked out the door from the inside out and the chips in the tub were rusted. All this forced us to leave at 3am when our 2 year old started coughing non stop from the poor air quality. ~ Semper Fi "

"They gave me a room with a defective lock/door handle! The surface of the door itself was visibly broken. I could NEVER get into my room with the key. Each time a male manager or maintenance man had to be called to strong arm it open. I even had a man from a neighboring room try to help me to no avail. Also the shower handle fell off in my hand, and some of the elevator buttons didn’t light up. I should have been given a different room or given a room at another hotel. Staff did not seem overly concerned. "

"This was my second stay here and sadly not as great. The first night the rooms heater was on during a heat wave and it was horribly uncomfortable. I checked with the front desk and they helped me get it adjusted. There was also a maintenance guy doing work with a drill late at night in the room which was odd. The people I shared my room with were incredibly noisy and would talk on speaker phone late into the night and super early in the morning. The room smelled, that being more on the occupants than the cleaners. The bathroom was pretty gross on a regular basis and the showers had almost no water pressure. The men’s room across from my room was closed so maybe it was from so many people using the one facility. The staff were great and the shared spaces elsewhere in the building were nice. I would stay here again, just maybe in a smaller capacity room."

"Arrived at 11:45pm. Small issue with my booking and the front desk attendant not only refused to hear me out but them denied me my booking. I was left to find a new hotel after midnight, a single woman, traveling alone. Fortunately, Management heard my complaint the next morning and offered a full refund. This hotel has been great for me in the past—great location and nice rooms. But unfortunately, I can’t book there again after this experience with one of their Staffers. Hope this is an isolated incident."

"Perfect place for a family stay"

"Luxury hotel"