Massarella Hotels

"The stay at the hotel was very good,all the staff was willing to help us.The first night our room had no heat and it was cold,so we complained the next morning and they checked and because we had right,they apologized and immediately changed our room.The breakfast was nice and they had incredible coffee!The room was clean and tidy and also we had all the day hot water."

"Lovely hotel in Lucca. The staff were very friendly and super helpful. The room was lovely and quiet. The breakfast was amazing. We used the complimentary bikes to ride around the Lucca city walls which was fun. I would totally recommend this hotel for anyone staying in Lucca."

"Very clean room. Sky TV watchable in Junior Suite. Breakfast was various and wonderful. Outside street parking is possible, but I parked in the garage which cost additional 15EUR. To get to the room, it was like a labyrinth."

"Very nice and well managed hotel"

"The room was well-appointed, comfortable, and impeccably clean. The hotel’s location is perfect — just steps from the train station, restaurants, and cafés, making it incredibly easy to explore Lucca and the surrounding area. The staff were genuinely helpful, and every restaurant recommendation they gave us was spot-on. Lucca is a beautiful town, and this hotel is the ideal place to relax and truly enjoy it. One more thing — breakfast was absolutely delicious and always fresh. The woman working each morning was especially attentive and would make us the perfect coffee without us even having to ask. That personal touch made our stay feel so special. We will absolutely be back!"

"The hotel is in an excellent location; the rooms were spacious and clean and the staff friendly and helpful."

"Warm, welcoming hotel for a perfect location to discover the beauty that is Lucca. "

"We spent our honeymoon here as we were married in San Miniato. The staff was wonderful especially Laura! There was a slight issue with our room, not only were they considerate, they upgraded our room and sent a gift to our room complimentary once hearing about our wedding. We will definitely make this a priority to our next visit!"

"Beautiful property "