Rooftop terrace

Reviews of Arlo Midtown

4 out of 5
Arlo Midtown
351 West 38th Street, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3652 out of 5124 reviews" "
Rating 8 - Good. 1000 out of 5124 reviews" "
Rating 6 - Okay. 262 out of 5124 reviews" "
Rating 4 - Poor. 100 out of 5124 reviews" "
Rating 2 - Terrible. 110 out of 5124 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

BRENT

Business traveller
Liked: Amenities
The overall experience was great. The Bar downstairs was exceptional. The Bar tender on site was entertaining and his drinks were perfect. Go with the Roasted Apple cocktail. The Hot Sausage pizza was also very good, definitely a place to stay at again
Stayed 1 night in Apr 2024
Response from Ariyana on 1 May 2024
Thank you for sharing your wonderful experience with us! We're delighted that you enjoyed our exceptional bar and the entertaining bartender. The Roasted Apple cocktail sounds like a delicious choice! We're glad you also enjoyed the Hot Sausage pizza. We can't wait to welcome you back for another memorable stay!

8/10 Good

Antonio, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ariyana on 30 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively, modern, well-designed to be functional. A little noisy when there are people outside the room as the door is not soundproof.
Stayed 3 nights in Apr 2024
Response from Ariyana on 29 Apr 2024
Thank you for sharing your feedback! We're glad to hear you appreciated our modern and functional design. We apologize for any inconvenience caused by noise outside the room; we're continuously working to improve our facilities to ensure a more peaceful stay for our guests. We appreciate your valuable input and hope to welcome you back for an even better experience in the future.

8/10 Good

Neeka N

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice and modern.. close to time square
Stayed 1 night in Apr 2024
Response from Ariyana on 29 Apr 2024
Thank you for your review! We're thrilled to hear that you found our hotel nice and modern, and we're glad that our proximity to Times Square added to your experience. We hope to welcome you back again soon!

10/10 Excellent

Sean

Travelled with family, Travelled with family and small children, Business traveller
The stay was phenomenal, the only thing better than the accommodation was the Staff and Service. Alex, Alexi, Sidney, Darien and Anya at the front and the staff compliment . Eric in security was amazing. Thanks Arlo Midtown for the best staff we will be back!!
Stayed 1 night in Apr 2024
Response from Ariyana on 29 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had a phenomenal stay with us and that our staff, especially Alex, Alexi, Sidney, Darien, Anya, and Eric, made such a positive impression on you. We'll be sure to pass along your kind words to our team. We can't wait to welcome you back to Arlo Midtown for another fantastic experience!

10/10 Excellent

Chelsea

Stayed 2 nights in Jan 2024
Response from Ariyana on 28 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ariyana on 28 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

6/10 Okay

Ping, Los Angeles

Disliked: Amenities
The rooms are too small, the hallway very narrow, there are limited services, and the staff is not helpful. I don’t feel that I received value for the room's price.
Stayed 1 night in Apr 2024
Response from Ariyana on 26 Apr 2024
We're sorry to hear that your stay fell short of expectations. Your feedback regarding room size, hallway width, service availability, and staff assistance is noted, and we apologize for any inconvenience caused. We'll use your comments to make improvements and ensure a more satisfactory experience for future guests. Thank you for sharing your thoughts with us.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Neal, Edinburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely brilliant. Convenient for all the attractions. Outstanding view from our window of the city including the new edge viewing point. Thank you so much for a wonderful trip
Stayed 5 nights in Apr 2024
Response from Anyai on 26 Apr 2024
It's always a pleasure to hear from guests who have enjoyed their stay and the stunning city views. Our team strives to provide an exceptional experience, and your feedback is a valuable affirmation of our efforts. We eagerly anticipate the opportunity to host you again in the future and offer even more memorable moments.

10/10 Excellent

Elise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Arlo midtown was wonderful Alex was helpful and professional and is a wonderful asset to your front reception area .
Stayed 1 night in Apr 2024
Response from Anyai on 26 Apr 2024
It's wonderful to hear that Alex and the front desk team provided memorable service during your visit. Their dedication to guest satisfaction is a cornerstone of our hospitality. We eagerly anticipate the opportunity to host you once more and continue delivering the exceptional experience you deserve. Thank you for choosing to stay with us, and we look forward to your return.

4/10 Poor

Sormeh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Too expensive for the service they offered. No amenities in the room. No room service. They were supposed to give me water upon arrival. They said it’s in the room but it was not and they refused to give me, they said I have to purchase from their store. The hallways smelled like marijuanas all the time. I could hear music at 1 AM from other rooms. My reservation was for floors 12-26. They gave me room on 12th floor only and declined my ask for a room on a higher floor.
Stayed 2 nights in Apr 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Heather, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Valentin Miranda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 4 nights in Apr 2024
Response from Jason M | Assistant Front Office Manager on 24 Apr 2024
Hello Valentin, Thank you for choosing Arlo Midtown!

10/10 Excellent

Kiara Mesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Laquisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at Arlo was awesome! The staff was very friendly and answered all questions.
Stayed 1 night in Feb 2024
Response from Jason M | Assistant Front Office Manager on 24 Apr 2024
Hello Laquisha, We appreciate your feedback

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed my stay at the Arlo, conveniently located to multiple venues, stores and Times Square. Staff is friendly and helpful. Rosa at the front desk in particular was excellent and made my stay even better.
Stayed 1 night in Apr 2024
Response from Jason M | Assistant Front Office Manager on 24 Apr 2024
Hello Jonathan, Thank you for your feedback

4/10 Poor

Charla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location was convenient and the hotel itself is very clean and nice. The waiting area was very comfortable. However, my whole experience with the hotel was very poor. Check in was supposed to be 3pm. I arrived a little early, at 2:30pm and was told the room was ready, just needed to wait for inspection. By 3:30pm there was still no room. I had an appointment and therefore had to leave. We came back at 5:10pm AND THERE WAS STILL NO ROOM AVAILABLE. We were given exactly the same reasoning, that an inspection of the room needed to be made. I had dinner plans so had to leave again. The time that I had spent waiting for a room was wasted. I couldn't change or freshen up in the room before my appointments which I had wanted to do. I finally checked in when I went back at 10pm and when I told the front desk what had happened, all they offered us were 2 free drinks at the bar. At that time we were already too tired for even a drink. This experience was very disappointing and frustrating and ruined my plans.
Stayed 1 night in Apr 2024
Response from Ariyana on 22 Apr 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's disheartening to hear about the delay in providing your room and the impact it had on your plans. Your feedback is invaluable, and we will address this issue internally to ensure it doesn't happen again. We understand the disappointment caused and hope to have the opportunity to make it up to you in the future with a more seamless experience.

2/10 Terrible

Tyler

Liked: Staff & service, amenities, property conditions & facilities
Horrible check in wait. Check in was at 3:00 pm. Wasn’t able to get in till 4. Waste of my time
Stayed 1 night in Apr 2024
Response from Ariyana on 22 Apr 2024
We apologize for the inconvenience you experienced during check-in. Your feedback is valuable to us, and we'll work to improve our processes to ensure a smoother experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Mariia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet hotel in a bustling part of the city. Comfy size rooms and nice hotel amenities
Stayed 3 nights in Apr 2024
Response from Ariyana on 22 Apr 2024
Thank you for your lovely review! We're delighted to hear that you enjoyed the tranquility of our hotel amongst the busy city and found our rooms comfortable. We're glad you appreciated our amenities as well. We look forward to hosting you again soon for another peaceful stay!

8/10 Good

Haifeng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with good amenities.
Stayed 2 nights in Apr 2024
Response from Ariyana on 22 Apr 2024
We're glad you enjoyed our location and amenities! Thank you for your feedback, and we hope to welcome you back again soon for another pleasant stay.

10/10 Excellent

Matthew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything in midtown. Nice lobby
Stayed 2 nights in Apr 2024
Response from Jasmine on 22 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, young vibrant staff that are welcoming and knowledgeable.
Stayed 3 nights in Apr 2024
Response from Jason M | Assistant Front Office Manager on 24 Apr 2024
Hello Frank, We appreciate your feedback, thank you for choosing Arlo Midtown!

10/10 Excellent

Ivy R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!!! Was better than we expected and so clean and lovely. Staff was accommodating and pleasant.
Stayed 6 nights in Apr 2024
Response from Ariyana on 18 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that your stay exceeded your expectations and that you found our hotel clean and lovely. Our staff takes great pride in providing accommodating and pleasant service. We appreciate your kind words and hope to welcome you back soon for another excellent stay!

8/10 Good

Sonja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and friendly staff.
Stayed 1 night in Apr 2024
Response from Ariyana on 14 Apr 2024
Thank you for sharing your positive experience! We're delighted to hear that you found our hotel's location convenient and enjoyed the friendly service provided by our staff. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arlo Midtown is a very nice boutique hotel in a great central location in Manhattan. It's close to Times Square, but not too close. The rooms are a bit on the small side, but it's New York. The restaurant is great and the fitness facilities are excellent. I was most impressed with the care and professionalism of the staff. I will be staying here again!
Stayed 4 nights in Apr 2024
Response from Jasmine on 12 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

danielle, edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed for 1 night to watch a show. The hotel was beautiful, clean and inviting. We had a little issue at checkin but the front desk was very helpful. We will definitely be back!
Stayed 1 night in Apr 2024
Response from Jasmine on 12 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shout out to three staff members who went above and beyond! Alex, Alexis and Gurkan
Stayed 4 nights in Mar 2024
Response from Jasmine on 12 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

6/10 Okay

Ameet

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was very clean and staff was okay. They weren’t rude but not as courteous either. It took a long time for our rooms to be ready. The bed and pillows were uncomfortable. The faucets were loose. There was no way to have hot drinking water without going to the lobby or drinking from the faucet. There was no coffee maker. Overall okay to stay but the lumpy pillows gave me a severe headache every night I used them.
Stayed 3 nights in Apr 2024
Response from Ariyana on 13 Apr 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our property clean, but we apologize for the shortcomings you experienced during your stay. Providing comfortable accommodations and excellent service is our priority, and we regret that we fell short of your expectations in some areas. Your comments regarding the staff's courtesy, room readiness, bed comfort, and amenities have been noted, and we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience caused and hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Michael, London

Stayed 2 nights in Apr 2024
Response from Ariyana on 30 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

2/10 Terrible

Jie, Providence

Disliked: Cleanliness
Noisy
Stayed 2 nights in Mar 2024
Response from Ariyana on 12 Apr 2024
We're sorry to hear that you experienced noise during your stay in NYC. Our team is committed to ensuring our guests have a comfortable stay, and we appreciate your feedback. We'll continue to work on minimizing noise disturbances to enhance our guests' experience. Thank you for bringing this to our attention.

10/10 Excellent

Jolie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location.
Stayed 1 night in Apr 2024
Response from Jasmine on 12 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice stay there. Staff was great. I would stay there again.
Stayed 3 nights in Apr 2024
Response from Ariyana on 8 Apr 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff contributed to making it a memorable experience. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with great design and energy without being over priced. Room was a little small, but that is common in NYC! Great staff and centrally located in Midtown. I would happily go back.
Stayed 3 nights in Mar 2024
Response from Alexis on 7 Apr 2024
Thank you for your feedback! We're delighted to hear that you appreciated our hotel's design and energy, as well as our reasonable pricing. We understand that space can be limited in NYC, but we're glad that our centrally located Midtown spot suited your needs well. It's wonderful to hear that you found our staff great to interact with.We look forward to welcoming you back on your next visit to New York City! If you have any other comments or requests, please feel free to reach out.

10/10 Excellent

george, oak park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull staff and good facility, the only draw is the area around midtown/42 street is garbage and has no class or enjoyable atmosphere.dirty noisy and nothing to enjoy like central park area or Rockefeller or soho or the village or Washington square area, try to stay away from the area and come times square only to visit and not to stay if you want an enjoyable experience in manhattan.and this is a no fault of the hotel itself but my choice in the area that was bad.
Stayed 4 nights in Mar 2024
Response from Jasmine on 7 Apr 2024
Thank you for your amazing feedback! We appreciate you for choosing to stay at Arlo Midtown. In regard to your concerns about the surrounding area, we completely understand and apologize on our behalf. We do hope that you still enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ariyana on 27 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Beautiful spot, friendly and helpful staff, and wonderful rooftop views!
Stayed 1 night in Apr 2024
Response from Alexis on 7 Apr 2024
Thank you for your kind words! We're thrilled to hear that you had an amazing stay at Arlo Midtown. We're delighted that you enjoyed our beautiful location and the stunning rooftop views. Our team takes great pride in providing friendly and helpful service, so we're glad to hear that we met your expectations.We hope to have the pleasure of welcoming you back to our hotel in the future! If you need anything else or have any further feedback, please don't hesitate to let us know.

10/10 Excellent

Sayeed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 4 nights in Apr 2024
Response from Ariyana on 7 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

2/10 Terrible

Yolanda

Stayed 5 nights in Mar 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are sorry to hear that you did not enjoy your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

8/10 Good

Sukhdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Marina, ROCKVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel close to Times Square, the theaters and the High Line. Nice bar and excelent restaurant with gluten free options. Make sure to take your drink to the terrace in the 26th floor which has a wonderful view. Room was well designed and had an amazing view. My only complain is we got a terrace room with city view, and even though we got there early (1 hour before check in time) they gave us the terrace with obstructed view the only one to the right of the elevators, room 2316. Bummer.
Stayed 1 night in Mar 2024
Response from Ariyana on 7 Apr 2024
Thank you for your review! We're delighted to hear that you enjoyed your stay at our lovely modern hotel and appreciated its proximity to Times Square, theaters, and the High Line. We're glad you liked our bar and excellent restaurant with gluten-free options. It's fantastic that you took advantage of our terrace on the 26th floor and enjoyed the wonderful view. We apologize for any inconvenience regarding your room allocation and the obstructed view. Your feedback is valuable, and we will use it to improve our service. We hope to have the opportunity to welcome you back for a flawless experience in the future!

10/10 Excellent

min

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean/well maintained
Stayed 1 night in Apr 2024
Response from Jason M | Assistant Front Office Manager on 5 Apr 2024
Hello Min, Thank you for your feedback

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was easily one of the best stays I’ve had at any hotel ever. The room was amazing and very quiet which you never really get. The staff were nothing but friendly to us. It were almost like it was a mini resort with the dining options available and little store inside. Would recommend to anybody looking for a good stay near the busy areas of time square.
Stayed 1 night in Mar 2024
Response from Ariyana on 7 Apr 2024
Thank you for your glowing review! We're thrilled to hear that your stay with us was one of the best you've ever had. It's wonderful that you found the room amazing and enjoyed the tranquility it offered. We're delighted that our staff made your experience memorable with their friendliness. Our dining options and onsite store aim to provide convenience and comfort, and we're glad you appreciated them. Thank you for recommending us to others seeking a great stay near the bustling areas of Times Square. We look forward to welcoming you back soon!

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ariyana on 7 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

8/10 Good

Amelie

Stayed 4 nights in Mar 2024
Response from Ariyana on 26 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

4/10 Poor

Christy Vineeth

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were given a room with a broken sink, a bathroom door that does not lock and a front door whose lock is extremely tight. After we informed the front desk, they sent someone to apply a glue to the sink with a note that said “do not open tap for 30 min”. The bathroom door was never fixed. This was room 2212, won’t be staying at Arlo again.
Response from Ariyana on 7 Apr 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. Your feedback is invaluable, and we're disappointed to hear that we fell short of your expectations. Rest assured, we take these matters seriously and will address them promptly to ensure they don't recur in the future. We understand your decision not to stay with us again but hope you'll reconsider, as we'd love the opportunity to make it right for you. If you have any further concerns, please don't hesitate to reach out to us directly.

8/10 Good

Grace-Ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ariyana on 7 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024
Response from Ariyana on 2 Apr 2024
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are pleased to hear that you enjoyed your experience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back again soon. If there's anything specific we can improve upon, please don't hesitate to let us know.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean property and friendly staff.
Stayed 2 nights in Mar 2024
Response from Ariyana on 2 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our great location, found our property to be very clean, and appreciated our friendly staff. Your kind words mean a lot to us, and we hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Rebeckah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scent upon walking in was so lovely. The cafe workers were so friendly. The bar has the best espresso martinis we have ever had. Dinner was delicious at the bar as well. We didn’t have reservations for the restaurant but they found room for us in the bar area and it was perfect. The front desk staff was very friendly! It was extremely noisy at night and hard to sleep especially with surrounding construction going on- definitely with the rooms were more sound proofed. But aside from that everything was clean and everyone was accommodating. I would stay here again and I would recommend it to friends and family.
Stayed 3 nights in Mar 2024
Response from Ariyana on 1 Apr 2024
Thank you for your kind words and valuable feedback! We're delighted to hear that you enjoyed the lovely scent upon entering, the friendly cafe workers, and the delicious espresso martinis at our bar. We're glad that you had a great dining experience at the bar and that our staff could accommodate you despite not having reservations for the restaurant. We apologize for the noise disruptions you experienced, and we'll certainly look into ways to improve soundproofing in our rooms. We're pleased that you found everything clean and our staff accommodating. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!