Rooftop bar

Reviews of Conrad New York Downtown

5 out of 5
Conrad New York Downtown
102 North End Avenue, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 824 out of 1000 reviews" "
Rating 8 - Good. 107 out of 1000 reviews" "
Rating 6 - Okay. 32 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Aimee

Travelled with family
My favorite place to stay when I visit NYC
Stayed 3 nights in Apr 2024

10/10 Excellent

gary

Travelled with family
Rich at the front deck / check in was awesome
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked three rooms for family for my son’s wedding. We had a challenging check in for one of the rooms and subsequent issue. All businesses have issues but it’s how they deal with them that makes or breaks. Matthew, the manager I dealt with was excellent, even extending to a hand written note with apologies. The hotel staff were exemplary, the location excellent, food great and the rooms, perfect for a long weekend. Were it not for the initial issue - which as I’ve said was handled superbly by Matthew - this would have been a straight five star review. I’d stay again for sure.
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Mr. Andrew,Thank you for taking the time to write a review and for allowing us to share in your son's wedding. We appreciate your kind words about the service Matthew, as well as other team members, provided. Please accept our apologies for the frustration felt at check-in. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had booked (facing the river) was not available, so I was given an upgrade to a beautiful and spacious suite. I had the best experience ever in this hotel and I am certainly coming back and recommending it to friends.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Mr. Bruno,Thank you for taking the time to write a review. We are thrilled to hear that you were upgraded to one of our beautiful suites and had an amazing experience with us. Your kind recommendation is appreciated as well. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Avraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few places in manhattan i can say its worth the money feels they want you at this hotel!!!
Stayed 3 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Mr. Avraham,Thank you for taking the time to rate our hotel. It is wonderful to know that you enjoyed everything about your time with us and that you appreciated our value. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from General Manager on 25 Apr 2024
Dear Ms. Gillian,Thank you for taking the time to rate our hotel. Based on your rating, it sounds like you had a great time with us overall. We trust that everything was in order for your visit. We hope to welcome you back the next time you visit New York.

10/10 Excellent

D'Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

shu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Was convenient to so much in NYC
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Mr. Michael,We appreciate you taking the time to rate our hotel, and it is so good to hear that you enjoyed your time here at Conrad New York Downtown. We trust you had the comfortable, welcoming experience we are known for, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels in NYC!!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Mr. Anthony,Thank you for taking the time to rate our hotel. It is wonderful to hear that we are one of your favorite hotels in the city, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Yongyu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to World Trade Center subway lines by going through Brookfield palace
Stayed 4 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Yongyu, Thank you for taking the time to write a review. We are glad to hear our convenient location to the subway lines suited your travel needs well, and we look forward to welcoming you back to our hotel soon.

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, amenities
Check in was at 3 pm. We arrived shortly thereafter, but the room was not ready. We were told that it would be about 15 min. and that the housekeeping manager was doing a check of the room. We waited for an hour and a half. They finally gave us a room, only to find that it was the wrong room. It was just annoying and unprofessional.
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Ms. Kate,Thank you for taking the time to rate our hotel. Please accept our apologies for any issues or disappointment regarding the check-in process and the accommodations you received. Your feedback regarding this matter will be discussed internally, and we will work to ensure that this does not happen again. It is our hope that everything else was in order for your visit. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

rain_426@hotmail.com

Liked: Cleanliness, amenities
Pleasure stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you for taking the time to rate our hotel. It is wonderful to know that you had an amazing experience with us at Conrad New York Downtown overall, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Renata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale hotel by the water. Beautiful and well equipped room with filtered water, coffee machine and Byredo toiletries. We want to come back during summer to enjoy the patio view.
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Ms. Renata,Thank you for taking the time to rate our hotel. From our wonderful accommodations to our amazing amenities, we are so happy to know that you enjoyed everything about your time with us. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Michelle, College park

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved staying at this location. Ive stayed at the Conrad in Vegas and it waa amazing, so I was expecting the same and was not disappointed.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Ms. Michelle,Thank you for taking the time to rate our hotel. We are so happy to know that you had a great time with us at Conrad New York Downtown overall, and we trust that everything was in order for your needs. We hope to welcome you back the next time you visit New York.

10/10 Excellent

cameel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE EVERYTHING ABOUT THIS HOTEL. WILL DEFINITELY VISIT HERE AGAIN 😊
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Ms. Cameel,We appreciate you taking the time to rate our hotel. It was a pleasure to have you as our guest here at Conrad New York Downtown, and we are thrilled that you enjoyed every aspect of your visit. A five-star stay is what we aim to deliver to every guest who walks through our doors. It is our hope that you enjoyed your time in the city and will plan a future visit. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Alexandros

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top!
Stayed 4 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Alexandros,Thank you for taking the time to rate our hotel. It is wonderful to know that you had a great time with us overall, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location to explore the west side and downtown NYC. Would highly recommend.
Stayed 3 nights in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Mr. Anthony,We appreciate you taking the time to leave your generous review. Conrad New York Downtown strives to provide guests with remarkable stays, so we're glad that our breathtaking hotel and prime location right in the city contributed to making your stay unforgettable. Thank you for sharing your thoughts. We hope to welcome you back the next time you visit New York.

10/10 Excellent

OSVALDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Randolph

Expected more fabulous room at this price
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Mr. Randolph,We appreciate you taking the time to write a review. We were glad to receive a high rating but are disappointed to learn that you were not entirely pleased. Guest satisfaction is important to us, and we would be grateful for the opportunity to serve you again and show you all that we have to offer. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

carola, PORTOLA VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvaro

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the suite
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Mr. Alvaro, We appreciate you taking the time to write a review. We are so happy you were comfortable in your suite, and we appreciate the five-star rating. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

John Frederick

Travelled with family
Extremely nice staff, beautiful hotel in outstanding part of the city….safe area very accessible to all parts of the city…
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Mr. John,Thank you for taking the time to rate our hotel. We are so happy to know that everything about your visit impressed you, from our amazing team members to our prime location. We hope to welcome you back the next time you visit New York.

10/10 Excellent

FABIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been in this property before and it just so nice to be treated like a human. People there makes you feel good. Very clean.
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Mr. Fabio,Thank you for taking the time to write a review.Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We also appreciate your highlight of our dedication to cleanliness, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Rishi Arvind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 7 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Rishi,Thank you for taking the time to rate our hotel. We are so happy to know that you had an excellent time with us overall, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

margaret ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica, brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a wonderful hotel. Extremely clean property. Rooms are extremely spacious and the atmosphere is quiet. Fabulous location, with tons of shopping, dining, and movie theater in the building. This is my favorite hotel in the city and I can’t wait to go back.
Stayed 3 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Ms. Jessica,We appreciate you taking the time to rate our hotel. Thank you for spotlighting our clean, spacious suites, peaceful atmosphere, and all the comfort and amenities we provide. It was our pleasure to host your stay, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Tabatha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing and the area was beyond perfect.
Stayed 3 nights in Feb 2024
Response from General Manager on 18 Feb 2024
Dear Ms. Tabatha,Thank you for taking the time to write a review! Our central location is one benefit of staying with us, but our hardworking staff puts our accommodations a step above the rest. We truly appreciate you recognizing their service and look forward to passing your praise. We hope to welcome you back the next time you visit New York!

10/10 Excellent

Musa, HAYWARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Checkin
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Musa,Thank you for taking the time to rate your recent visit to Conrad New York Downtown. With so many options to choose from in the city, it was an honor to be your choice for your accommodations. It is especially wonderful to see that your check-in experience was seamless. We appreciate the five-star rating, and should you travel back to NYC in the future, please keep us in mind. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

KIT YING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great. very close to PATH station and ferry to Jersey.
Stayed 4 nights in Jan 2024
Response from General Manager on 9 Feb 2024
Dear Kit,We appreciate you taking the time to rate our hotel, and it is an honor to receive your perfect rating and compliments on our location. It is our hope that we helped make your visit to NYC more convenient. Thank you for choosing Conrad New York Downtown, and we hope to welcome you back the next time you visit New York.

10/10 Excellent

Kathleen

Stayed 3 nights in Jan 2024

10/10 Excellent

Melissa, Towson

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly location. Water pressure for showers was best I’ve had in any hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Ms.Melissa,Thank you for taking the time to rate our hotel. We are so happy to know that our amazing location and fantastic shower were the highlights of your visit! We hope to welcome you back the next time you visit New York.

10/10 Excellent

Timothy E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Annette, New Hope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kassandra, Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Aside from the early morning wake up from having air in the pipes, the stay was nice.
Stayed 2 nights in Jan 2024
Response from General Manager on 21 Jan 2024
Dear Ms. Kassandra,We appreciate you taking the time to write a review. Seeing that you enjoyed your overall experience is wonderful. However, we apologize if your morning was interrupted by an unexpected noise. We value your feedback. Our team is dedicated to earning a perfect rating from our guests, and we hope to improve upon your experience next time with a five-star stay.

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times in the past, and it is rapidly declining in service. My family and I stayed over the Holidays and the service was awful, the management ineffective, and just overall not a great experience. I had two rooms. I went to my 2nd room on the 2nd day to grab it to get ready for a later dinner, I walked into the room and there was a cleaning lady using my bathroom and asked, frantically, why I was in my room. I told her I need the bag in the bathroom and she asked for a few min to "finish cleaning the bathroom," the ENTIRE room was cleaned hours before. I walked to the other room and grabbed my kids, we walked back into the room and the cleaning lady was frantically spraying leaner and wiping the bathroom down. Lomg story short-ish, someone removed my bag from the bathroom, thought no one was occupying the room (I checked in the day before), used my bathroom as her own personal one, complained to Management about it, took 2 days of my following up WITH THEM about it to get my bag back. When they returned it, everything was out of the bag like they rifled through it. Didn't apologize, no one called to follow up. Just absolutely ridiculous customer service. THIS IS A 2 STAR HOTEL AT 5 STAR PRICES. Stay somewhere else.
Stayed 5 nights in Dec 2023
Response from General Manager on 21 Jan 2024
Dear Mr. Gabriel,Thank you for taking the time to rate our hotel. What you have described is nowhere near the experience we wish for our guests to have. Please know that our Team Members follow strict policies and guidelines regarding guest belongings. In addition, we are sorry to hear about any disappointment in how this situation was handled. Please do not hesitate to contact us offline so we may gather more information and better assist you. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Ms. Jeanne,Thank you for taking the time to write a review. We are honored to receive your five-star rating, and we trust you thoroughly enjoyed our comfortable accommodations, fantastic service, and outstanding amenities. We hope to welcome you back the next time you visit New York.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Recent 2024 stay
Windy location but great access to downtown with nice views of NYC so if that matters make sure the room type being selected has access to river views as not all do. Check-in went smoothly but check-out took forever. Lots of staff hanging around but only 1 manning the computers. As for cleanliness the glass cups were dirty and there were questionable stains on the robe, couch and floor. Otherwise nice and new looking hotel.
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Thank you for taking the time to write a review. We are thrilled that our location made for easy access to amazing views and downtown convenience. However, we are disheartened that we did not meet all of your expectations. We will be sure to share your thoughts with our team for improvement purposes. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

DANIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love and will definitely stay again.
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Ms. Daniela,We appreciate you taking the time to rate our hotel, and we are honored to receive a perfect five-star rating. It was a pleasure to welcome you as our guest. Thank you for adding your positive review to our ever-growing list of satisfied guests. It would be a delight to have you stay with us again, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

antonina

Stayed 1 night in Jan 2024

10/10 Excellent

Natalia

Liked: Cleanliness
Stayed 9 nights in Dec 2023

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel
Stayed 1 night in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Ms. Martina,Thank you for taking the time to rate our hotel! We are so happy you had a five-star experience at Conrad New York Downtown, and overall, we hope you had a great time in the city. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Jessica, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mitchelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! My stay here was amazingly comfortable and everyone I came in contact with was so pleasant to talk to. I will definitely be back and choosing this hotel to stay for all future visits!
Stayed 6 nights in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Mr. Mitchelle,We appreciate you taking the time to rate our hotel! Your comfort is our pleasure, and we are so happy you had a great experience. Being your hotel of choice in the city would be an honor. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

EUNJI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wad a great experience.
Stayed 2 nights in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Eunji,We appreciate you taking the time to write a review! Our team is thrilled you had a five-star experience at Conrad New York Downtown. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Uchenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024