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Crowne Plaza Orlando Universal, an IHG Hotel

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Primary image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk

Overview of Crowne Plaza Orlando Universal, an IHG Hotel

Crowne Plaza Orlando Universal, an IHG Hotel

4.0 star property

4.1/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
7800 Universal Boulevard, Orlando, FL, 32819

Explore the area

  • Popular LocationThe Wheel at ICON Park™14 min walk
  • Popular LocationWonderworks3 min drive
  • Popular LocationUniversal’s Volcano Bay4 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.)22 min drive

Choose dates to view prices

About this area

Orlando

Crowne Plaza Orlando Universal, an IHG Hotel is located in Florida Center, a neighbourhood in Orlando, and is in the entertainment district and near theme parks. Pointe Orlando and Orlando International Premium Outlets are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Universal’s Islands of Adventure and Universal CityWalk. Enjoy an event or a match at Amway Center, and consider making time for Walt Disney World®—a top attraction that's not to be missed. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as skydiving. Guests appreciate the hotel's location for the sightseeing.
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Map

What's nearby

  • The Wheel at ICON Park™ - 14 min walk
  • Wonderworks - 3 min drive
  • Pointe Orlando - 3 min drive
  • Universal’s Volcano Bay - 4 min drive
  • Universal’s Islands of Adventure - 9 min drive

Getting around

  • Orlando Station - 11 min drive
  • Orlando International Airport (MCO) - 18 min drive

About this property

Crowne Plaza Orlando Universal, an IHG Hotel

4-star Orlando hotel in Florida Center, near Pointe Orlando
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a 24-hour business centre are on-site.
Crowne Plaza Orlando Universal, an IHG Hotel offers 400 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Uncovered self parking on site (USD 21.00 per day; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Theme park shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 21 for adults and USD 12 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Elements Bar and Grille
  • Aqua Pool Bar

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

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Policies

Check-in

Check-in from 4 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property accepts cash payment only upon check-out.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50.00 per accommodation, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: USD 21 for adults and USD 12 for children (approximately)
  • Uncovered self-parking fee: USD 21.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for the total amount of your stay at the time of booking. The authorization may take up to 10 days after departure to be released.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Orlando
Crowne Plaza Orlando Universal
Crowne Plaza Universal
Crowne Plaza Universal Hotel
Crowne Plaza Universal Hotel Orlando
Crowne Plaza Universal Orlando
Orlando Crowne Plaza
Orlando Crowne Plaza Universal
Universal Crowne Plaza
Universal Crowne Plaza Orlando
Crown Plaza Orlando
Crowne Plaza Orlando Universal Hotel Orlando
Crowne Plaza Orlando Universal Hotel

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 517 out of 1022 reviews
5 - Excellent 51%
Rating 4 - Good. 254 out of 1022 reviews
4 - Good 25%
Rating 3 - Okay. 131 out of 1022 reviews
3 - Okay 13%
Rating 2 - Poor. 67 out of 1022 reviews
2 - Poor 7%
Rating 1 - Terrible. 53 out of 1022 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.1/5

Eco-friendliness
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dj
Stayed 5 nights in Aug 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good
Stayed 2 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little gem. It has everything you could need and it has a great family atmosphere. I would definitely stay here again.
Stayed 3 nights in Aug 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Aug 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The TV didn't work. The remote didnt work. . Would be nice if room coffee was replenished eventhough rooms aren't clean daily due to covid.
Stayed 2 nights in Jul 2022