Bar (on property)

Reviews of Best Western M-Treize Paris Asnieres

4 out of 5
Best Western M-Treize Paris Asnieres
10 rue Ladji Doucoure, Asnieres-sur-Seine

Reviews

8.8

Excellent

Rating 10 - Excellent. 102 out of 178 reviews" "
Rating 8 - Good. 49 out of 178 reviews" "
Rating 6 - Okay. 13 out of 178 reviews" "
Rating 4 - Poor. 7 out of 178 reviews" "
Rating 2 - Terrible. 7 out of 178 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying here and it was super easy to find. It was not as closed to the center of Paris as we thought, but with the metro station so close to the hotel it was very easy to move around. The staff was polite and friendly and helped us find what we needed. The place is amazing!
Stayed 3 nights in Mar 2024
Response from Anthony BRETOUT - General Manager on 29 Mar 2024
Dear Laura,We sincerely thank you for taking the time to share your experience with us. We are delighted to learn that you had an excellent stay with us and found our establishment easy to locate. We understand that the location may sometimes seem a bit distant from the center of Paris, but we are pleased that the proximity of the metro station made your travels easier.It is extremely rewarding to read your kind words about our staff. We always strive to provide courteous and friendly service, and we are happy that this was reflected in your experience.We hope to have the pleasure of welcoming you back again on your next visit to Paris.Best regards,

2/10 Terrible

Oludele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. My negative review is for this platform. How do you ask me to review when i didn't even check in?
Stayed 1 night in Mar 2024
Response from Johnny HURCHON on 12 Mar 2024
Dear Oludele,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the review request. Your feedback is valuable, and we will ensure that our review process is more accurate in the future.If you have any further concerns or questions, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you in the future.Best regards,Johnny HURCHONAssistant Manager, Hôtel M-Treize Paris Asnières

10/10 Excellent

Oludele

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Johnny HURCHON on 27 Feb 2024
Cher Oludele,Merci beaucoup pour votre commentaire. Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. N'hésitez pas à revenir nous rendre visite si vous êtes de passage à Paris.Cordialement,Johnny HURCHONDirecteur Adjoint, Hôtel M-Treize Paris Asnières

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean, relatively new, helpful staff, very close to metro stop. Food was excellent
Stayed 6 nights in Dec 2023
Response from Johnny HURCHON on 7 Feb 2024
Dear Stephen,Thank you for taking the time to share your feedback. We are thrilled to hear that you found our hotel spotlessly clean, relatively new, and our staff helpful. It's wonderful to know that our proximity to the metro stop was convenient for you.We are delighted that you enjoyed the excellent food during your stay. Your satisfaction is our priority, and we are glad that we could meet your expectations.We look forward to welcoming you back on your next visit.Best Regards,Johnny HURCHONAssistant Manager, Hôtel M-Treize Paris Asnières

10/10 Excellent

Innocent

Liked: Property conditions & facilities
Love it.
Stayed 2 nights in Jan 2024
Response from Johnny HURCHON on 7 Feb 2024
Dear Innocent,We're thrilled to hear that you loved your stay with us! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Looking forward to welcoming you back soon!Best Regards,Johnny HURCHONAssistant Manager, Hôtel M-Treize Paris Asnières

10/10 Excellent

Maggie, Sunrise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Anthony BRETOUT - General Manager on 8 Feb 2024
Chère Maggie, Cher client, Un immense merci pour votre évaluation parfaite de 5/5 ! Nous sommes ravis que votre séjour parmi nous ait été si agréable. Au plaisir de vous accueillir à nouveau bientôt !

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to metro station which made it easy to get to Paris city center. Friendly staff and clean room.
Stayed 6 nights in Nov 2023
Response from Johnny HURCHON on 25 Dec 2023
Dear Juan,Thank you for taking the time to share your positive feedback. We're delighted to hear that our hotel's proximity to the metro station and the cleanliness of the room contributed to your positive experience. Our staff is committed to providing excellent service, and we're pleased to know that you found them friendly. We look forward to welcoming you back on your next visit to Paris.Best regards,Johnny HURCHONDeputy Manager, Hôtel M-Treize Paris Asnières

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay - the bed was very comfortable, the hotel has secure underground parking (€15 per night), the staff were friendly and we were lucky enough to be given a room with a view of the eiffel tower! Getting into the city took around 20 minutes and the hotel is right next to the metro (€2.10 per journey). The area around the hotel felt a little sketchy, I wouldn't have felt safe leaving the hotel alone. But apart from that I would definitely recommend staying here.
Stayed 3 nights in Nov 2023
Response from Johnny HURCHON on 9 Nov 2023
Dear Guest,Thank you for taking the time to share your positive experience. We're delighted to hear that you enjoyed your stay, found the bed comfortable, and appreciated our secure underground parking. It's wonderful that you got a room with a view of the Eiffel Tower!We appreciate your feedback about the area around the hotel. Guest safety is a priority for us, and we will consider ways to enhance the overall experience.We look forward to welcoming you back on your next visit to Paris. If you have any further comments or suggestions, please feel free to share them.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

6/10 Okay

Feyisayo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We complained about the sink not working as soon as we checked and they just never fixed it till we left. So we could not use the sink the entire time we were there
Stayed 2 nights in Oct 2023
Response from Johnny HURCHON on 5 Nov 2023
Dear Feyisayo,We sincerely apologize for the inconvenience you experienced during your stay regarding the sink issue. This does not reflect the level of service we aim to provide to our guests, and we're genuinely sorry for any frustration this may have caused.Your feedback is important to us, and we will use it to improve our services and ensure that such issues do not recur in the future. We hope you would consider giving us another chance in the future to provide you with a more enjoyable and trouble-free experience.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

8/10 Good

iroro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Maria Liezl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very professional. Very nice room. Close to train station.
Stayed 4 nights in Oct 2023
Response from Johnny HURCHON on 5 Nov 2023
Dear Maria Liezl,Thank you for your positive feedback. We're delighted to hear that you had a pleasant stay with us, and that you found our staff to be friendly and professional. We're also glad you enjoyed your room and the convenience of being close to the train station.Your kind words are greatly appreciated. If you ever find yourself back in the area, we would be more than happy to welcome you again.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Denisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you’re in Paris. It’s about a 20 min ride with the subway from Paris central,so no need to rent a car. And there’s food options around the hotel. Subway station is a minute walk from hotel and easy to use with the help of google maps
Stayed 3 nights in Oct 2023
Response from Johnny HURCHON on 19 Oct 2023
Dear Denisa,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel and found the location convenient. Being just a minute away from the subway station and having food options nearby is certainly a great advantage for our guests.If you have any more insights or suggestions to share, please feel free to let us know. We look forward to welcoming you back in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M-TREIZE Paris Asnières

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with metro close by. Clean and quiet. I wish I would have booked them for my second week in Paris.
Stayed 4 nights in Oct 2023
Response from Johnny HURCHON on 5 Nov 2023
Dear Cindy,Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay with us, particularly the nice room, convenient proximity to the metro, and the cleanliness and quietness of our facilities.We regret that you didn't book with us for your second week in Paris, but we hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to share them.Warm regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

6/10 Okay

sameh

Travelled with partner
Disliked: Staff & service, amenities
Everything is normal about my stay. No thing special to mention. The only disappointment is because of the upgrade that I was promised to take and it didn't happen. So I don't recommend as a expedia VIP access traveler
Stayed 2 nights in Sep 2023
Response from Johnny HURCHON on 3 Oct 2023
Dear sameh,Thank you for taking the time to share your feedback about your recent stay. We apologize for any disappointment you experienced regarding the promised upgrade. Your feedback is important to us, and we will review our processes to ensure a more seamless experience for our VIP guests in the future.If you decide to stay with us again, please let us know how we can make your stay more enjoyable. We value your business and hope to have the opportunity to serve you better in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Soroush

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and nice hotel, we had a very pleasant stay! The staff were very friendly.
Stayed 2 nights in Sep 2023
Response from Johnny HURCHON on 3 Oct 2023
Dear Soroush,Thank you for taking the time to share your positive feedback about your recent stay with us. We're thrilled to hear that you had a cozy and pleasant experience at our hotel. Our staff takes great pride in providing excellent service to our guests, and your kind words are truly appreciated.We look forward to the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

8/10 Good

Seyed Majid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and helpful
Stayed 3 nights in Sep 2023
Response from Johnny HURCHON on 3 Oct 2023
Dear Seyed Majid,Thank you for your kind words regarding our staff. We're delighted to hear that you found them nice and helpful during your stay. Our team is dedicated to ensuring our guests have a pleasant experience, and your feedback is greatly appreciated.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The rooms were small but clean. The location was not the best but this was reflected in the lowroom rate. The hotel is close to the subway station making it easy to get to the center of Paris. I would stay here again
Stayed 2 nights in Sep 2023
Response from Johnny HURCHON on 27 Sept 2023
Dear Daniel,Thank you for your valuable feedback regarding your recent stay with us. We're pleased to hear that you found our rooms clean and the hotel's proximity to the subway convenient for your travels. We appreciate your understanding of the value provided by our hotel. Your satisfaction is important to us, and we look forward to welcoming you back for another stay in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Kavitha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not many restaurants. Most places close early by 7pm !
Stayed 2 nights in Sep 2023
Response from Johnny HURCHON on 27 Sept 2023
Dear Kavitha,Thank you for sharing your feedback about your stay with us. We apologize for any inconvenience you experienced with the limited dining options in the area. We understand that this can be frustrating, and we appreciate your understanding. If you have any suggestions or specific needs for your next visit, please feel free to let us know, and we will do our best to assist you.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

8/10 Good

Sunil

Stayed 4 nights in Sep 2023

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
Good find for the price
It’s a good hotel. Not too from the city. Breakfast buffet could be a little better.
Stayed 3 nights in Sep 2023
Response from Johnny HURCHON on 27 Sept 2023
Dear Sandra,Thank you for taking the time to provide feedback about your recent stay. We're glad to hear that you found our hotel good and conveniently located. We appreciate your feedback regarding the breakfast buffet, and we will use it to make improvements to better meet our guests' expectations. We hope to have the opportunity to welcome you back in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

6/10 Okay

Daniel

Travelled with partner
The hotel was in a working class neighborhood with not much to do or see locally or within walking distance. The first room we had, the air conditioning didn’t work. We were then moved to room 801 the next day. The rooms are tiny but comfortable .The underground transportation system was literally around the corner from the hotel, making it easy to get around town. A 3 star hotel.
Stayed 3 nights in Sep 2023
Response from Johnny HURCHON on 27 Sept 2023
Dear Daniel,Thank you for taking the time to share your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the air conditioning in your initial room. We're pleased to hear that you found the location convenient for using the underground transportation system. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities
L’hôtel est très bien placé malheureusement, beaucoup de travaux aux alentours qui le rendent difficilement accessible. Gros problème d’eau chaude aussi durant notre séjour. Chambre et hôtel très propres
Stayed 1 night in Sep 2023
Response from Johnny HURCHON on 3 Oct 2023
Cher Randy,Nous vous remercions d'avoir partagé votre avis sur votre récent séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement privilégié et la propreté de notre établissement.Nous sommes désolés d'apprendre les désagréments liés aux travaux aux alentours et au problème d'eau chaude que vous avez rencontré. Votre confort est une priorité pour nous, et nous prenons en compte vos commentaires pour améliorer notre service.Nous espérons que malgré ces désagréments, vous avez tout de même passé un agréable séjour parmi nous. Nous serions ravis de vous accueillir à nouveau lors de votre prochaine visite à Paris.Cordialement,Johnny HURCHONDirecteur Adjoint, Hôtel M Treize Paris Asnières

8/10 Good

suwaine

Travelled with family
Liked: Cleanliness, amenities
room was clean .transportation was 5 min away . the cons. street a bit intimidating at night. not much restaurant or nite life. over all a good stay
Stayed 6 nights in Sep 2023
Response from Johnny HURCHON on 27 Sept 2023
Dear Suwaine,Thank you for taking the time to share your feedback. We're glad to hear that you found your room clean and the transportation convenient. We understand your concern about the street at night, and we appreciate your feedback. We hope you had a pleasant stay overall, and we look forward to welcoming you back in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Lebert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

8/10 Good

Jaya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and overall cleanliness was excellent. The one downside was that we had issues with our sink draining, they said they called someone to come fix it but never did. So we ended up using the sink in the kitchenette instead. 30 minutes minimum by train to get anywhere in the city for touristy things. The train station is right beside the hotel so it made traveling around very easy.
Stayed 5 nights in Sep 2023
Response from Johnny HURCHON on 18 Sept 2023
Dear Jaya,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be excellent in terms of cleanliness and convenience due to its proximity to the train station.We apologize for the inconvenience you experienced with the sink draining issue. Your feedback is valuable to us, and we will use it to improve our services. We hope that this isolated incident won't deter you from choosing us again in the future.If you have any further comments or suggestions, please don't hesitate to reach out. We value your input and hope to provide an even better experience on your next visit.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is more of a good three star hotel than four. If you want to stay close to public transportation, this place is for you. It is a relatively new hotel and the area in general seems to be developing as you can see a lot of construction going on. There’s a little boulangerie, pharmacy and I saw a steak house a few steps from the hotel. I personally didn’t trust the entire environment so I didn’t take any walks. On arriving the hotel, I was given a room that had a leak, I observed a towel on the floor when I came in and I quietly moved it however I started to hear a sound and on investigating it was water dropping so clearly someone knew that room was leaking which is why they put the towel there but still saw it fit to assign the room to a guest. I requested a change. I also didn’t like that the hallway is dark, they have dim lights, I think it’s the ambiance the hotel is creating but I didn’t like it as a female solo traveller. Other wise everything is good. My stay was fine.
Stayed 4 nights in Sep 2023
Response from Johnny HURCHON on 14 Sept 2023
Dear Gloria,Thank you for sharing your feedback about your recent stay with us. We appreciate your insights and comments.We apologize for the issue with the room you initially received, and we're glad that we could assist you in changing to a more suitable room. Your comfort and satisfaction are our top priorities, and we are committed to ensuring that such issues are addressed promptly to prevent any inconvenience to our guests.We appreciate your feedback about the lighting in the hallway, and we will take this into consideration for future improvements.We are pleased to hear that overall your stay was fine, and we hope you had an enjoyable experience in Paris. If your travels bring you back to the area, we would be delighted to welcome you again.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Abhijith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property near to metro station
Stayed 3 nights in Aug 2023
Response from Johnny HURCHON on 7 Sept 2023
Dear Abhijith,Thank you for taking the time to leave your feedback. We're delighted to hear that you found our property conveniently located near the metro station. Your feedback is important to us, and we appreciate your stay with us.We look forward to welcoming you back in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Johnny HURCHON on 7 Sept 2023
Merci de votre séjour dans notre établissement. Nous apprécions vos commentaires.

10/10 Excellent

LANCINET

Stayed 3 nights in Aug 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities
It was wonderful how it was right next to public transportation. Loved how it was decorated. My room was comfortable and quiet.
Stayed 3 nights in Jul 2023
Response from Johnny HURCHON on 2 Aug 2023
Dear Lauren,Thank you for sharing your positive feedback with us! We are delighted to hear that you had a wonderful stay at our hotel. It's great to know that you appreciated the convenient location next to public transportation and enjoyed the decor of the hotel. We are also pleased to hear that your room was comfortable and provided a quiet environment for a restful stay.Your kind words are truly appreciated, and we hope to welcome you back for another enjoyable experience in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Teneka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was nice and very clean. The rooms were a good size and the bathrooms were spacious. Breakfast is offered and good, but there is an additional fee. There is also an onsite bar for refreshments. The hotel is conveniently located right next to the train station and bus stop, making traveling into the city really easy. Word of caution, it's about 25 minutes from the airport by car, and over an hour by train, so plan accordingly. One should also note that this is not the best neighborhood, but the people and hotel were nice. Other than that...great hotel.
Stayed 2 nights in Jun 2023
Response from Johnny HURCHON on 14 Jul 2023
Dear Teneka,Thank you for choosing our hotel and for taking the time to share your feedback. We are delighted to hear that you had a nice and clean experience during your stay. It's great to know that you found the rooms to be of good size and the bathrooms spacious, providing you with the comfort you needed.We appreciate your positive comments about our breakfast offerings and the convenience of having an onsite bar for refreshments. It's wonderful to hear that the hotel's location next to the train station and bus stop made it easy for you to travel into the city.Regarding the distance from the airport, we understand that travel times can vary depending on the mode of transportation. Thank you for providing this information to future guests, as it can be helpful for planning purposes.We also appreciate your mention of the neighborhood. While we strive to provide a pleasant and safe environment within our hotel, we understand that the surrounding area may not meet everyone's preferences. Nevertheless, we are glad that you found the people and our hotel to be nice.Thank you once again for your feedback, and we hope to welcome you back in the future for another great stay.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Danny

Stayed 3 nights in Jun 2023
Response from Anthony BRETOUT - Directeur on 11 Aug 2023
Cher Danny,Un grand merci pour votre évaluation parfaite de 5 sur 5. Nous sommes ravis que votre séjour dans notre établissement ait été à la hauteur de vos attentes et que vous ayez apprécié tous les aspects de votre expérience.Votre évaluation positive est une récompense pour notre équipe qui s'efforce constamment d'offrir un service exceptionnel et de créer des souvenirs mémorables pour nos clients.Si vous avez d'autres commentaires, des suggestions ou si vous souhaitez partager davantage sur ce qui vous a plu pendant votre séjour, n'hésitez pas à le faire. Votre retour d'expérience est inestimable pour nous aider à maintenir et à améliorer constamment notre niveau de service.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de vos futurs voyages. Si vous prévoyez de revenir dans la région, n'hésitez pas à nous contacter pour toute réservation ou information dont vous pourriez avoir besoin.Encore une fois, merci d'avoir choisi notre établissement et pour votre évaluation positive. Votre satisfaction est notre plus grande récompense.Cordialement,

10/10 Excellent

Sherry, Black Diamond

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a more residential area and we found it to be quite quiet. There is a lovely little boulangerie/patisserie near by and the hotel itself has food. The breakfast was very good and provided lots of variety.
Stayed 2 nights in Jun 2023
Response from Johnny HURCHON on 27 Jun 2023
Dear Sherry,Thank you for choosing our hotel and for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and found our location to be quiet and residential. It's wonderful to know that you appreciated the nearby boulangerie/patisserie and the food options available at our hotel.We are also pleased to hear that you enjoyed our breakfast offerings and found them to be varied and of good quality. Providing a satisfying and diverse breakfast experience is important to us, and we are glad that we met your expectations in this regard.Thank you once again for your positive comments. We value your patronage and hope to have the opportunity to welcome you back in the future for another enjoyable stay.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

8/10 Good

Khuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, 2 minutes walking to Paris Metro system, safe and convenient. The area is very save , near by Mini market ,
Stayed 8 nights in Jun 2023
Response from Johnny HURCHON on 20 Jun 2023
Dear Khuong,Thank you for choosing our hotel for your recent stay and for sharing your feedback. We're pleased to hear that our convenient location, just a 2-minute walk from the Paris Metro system, provided you with easy access to the city.Ensuring the safety and convenience of our guests is of utmost importance to us, and we're glad that you felt secure in the area surrounding the hotel. Having a nearby mini-market is also a convenience we strive to provide for our guests' convenience.We appreciate your feedback and hope to have the opportunity to welcome you back on your future visits to Paris.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Anthony BRETOUT - Directeur on 11 Aug 2023
Chère Julia,Un grand merci pour votre évaluation parfaite de 5 sur 5 suite à votre séjour dans notre établissement. Nous sommes comblés de voir que votre expérience a été des plus satisfaisantes et que notre engagement à vous offrir une expérience exceptionnelle a été atteint.Nous espérons avoir l'occasion de vous accueillir à nouveau lors de vos prochains voyages. Si vous prévoyez un retour dans la région, n'hésitez pas à nous contacter pour toute future réservation ou pour toute information dont vous pourriez avoir besoin.Nous vous remercions sincèrement d'avoir choisi notre établissement et pour votre évaluation positive. Votre satisfaction est notre plus grande récompense.Cordialement,

10/10 Excellent

Nicole

Stayed 3 nights in Jun 2023
Response from Anthony BRETOUT - Directeur on 11 Aug 2023
Chère Nicole,Nous vous remercions sincèrement d'avoir pris le temps d'évaluer votre expérience dans notre établissement et de lui attribuer la note parfaite de 5 sur 5. Votre satisfaction est notre priorité absolue et nous sommes ravis que votre séjour ait été à la hauteur de vos attentes.Votre évaluation positive est une source de motivation pour notre équipe qui s'efforce chaque jour de fournir un service de qualité supérieure. Nous sommes ravis que tous les aspects de votre séjour, que ce soit notre service, nos installations ou notre emplacement, aient contribué à rendre votre expérience mémorable.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de vos futurs voyages. Si vous envisagez de revenir dans la région, n'hésitez pas à nous contacter pour toute réservation ou demande d'information.Encore une fois, merci d'avoir choisi notre établissement et pour votre évaluation positive. Votre satisfaction est notre plus grande récompense. Bien cordialement,

8/10 Good

Noah Manomano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the simplicity
Stayed 3 nights in Jun 2023
Response from Johnny HURCHON on 13 Jun 2023
Dear Noah,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated the simplicity of our hotel. We believe in providing a straightforward and hassle-free experience for our guests.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Keiran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently situated right next door to the metro station, with a Intermarche shop and pharmacie round the corner if you need to grab any bits, the hotel is lovely, rooms a fair size and very clean and tidy, like the whole hotel. The staff are friendly, they do speak English as well which helped us. Plenty for food as you can eat here, a McDonald's is in sight from the front door and many other food establishments nearby. We will definitely use Best Western again and I would highly recommend a stay here anyday!
Stayed 4 nights in Jun 2023
Response from Johnny HURCHON on 12 Jun 2023
Dear Keiran,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that our convenient location, close to the metro station and amenities like the Intermarche shop and pharmacy, added to the convenience of your stay. It's great to know that you found our hotel lovely, with clean and tidy rooms. We're glad our friendly staff, who speak English, provided you with excellent service.We appreciate your recommendation and look forward to welcoming you back to our Best Western hotel in the future. Should you have any further inquiries or require assistance, please do not hesitate to reach out to us.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

8/10 Good

Selin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Metro station is like 20 steps away from hotel and 24hr front desk which was very useful. Staff are very friendly and speak english which was good as i knew almost no french.
Stayed 5 nights in May 2023
Response from Johnny HURCHON on 7 Jun 2023
Dear Selin,Thank you for sharing your feedback with us. We are thrilled to hear that you had a positive experience during your stay at our hotel. Our close proximity to the metro station is indeed convenient for our guests, making it easy to explore the city. We are also glad to know that our 24-hour front desk and friendly staff were helpful during your stay. We strive to provide excellent service and ensure that our guests feel welcome and comfortable. We appreciate your mention of our English-speaking staff, as we aim to create a welcoming environment for guests from all over the world.Thank you again for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Saeid, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, Clean hotel
Stayed 8 nights in May 2023
Response from Johnny HURCHON on 6 Jun 2023
Dear Saeid,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed our hotel's location and found it convenient for your needs. We strive to provide a clean and comfortable environment for our guests, and we are glad that we met your expectations in this regard.Your satisfaction is our priority, and we appreciate your positive comments. Should you have any further suggestions or requests, please do not hesitate to reach out to our team. We are always here to assist you and ensure you have a pleasant stay.Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

8/10 Good

Tex

Liked: Cleanliness, staff & service, property conditions & facilities
Had a really nice stay at the hotel, the facilities were great and rooms well presented. I had an issue with the shower and as a result was moved to another room. The location is not that close to the centre of Paris but with the metro link it wasn't a major issue. Because of the hotels location it allowed me to see / explore areas of Paris I probably wouldn't have and that made my break even more special. Only issues I would raise are the in-room safes didn't work in either room I had and the TV didn't have any english channels, but it did allow for you to cast to the TV so if you wanted to that is an option to do from your phone or device.
Stayed 3 nights in May 2023
Response from Johnny HURCHON on 6 Jun 2023
Dear Tex,Thank you for sharing your feedback about your recent stay at our hotel. We are glad to hear that you had a pleasant experience and enjoyed our facilities and well-presented rooms. We apologize for the issue you encountered with the shower, but we are pleased to know that our team promptly addressed the matter by relocating you to another room.We appreciate your understanding regarding the location of our hotel. While it may not be in the city center, we are conveniently connected to the metro, allowing easy access to various parts of Paris. We are delighted to hear that this enabled you to explore different areas and enhance your overall experience.We apologize for the inconvenience caused by the in-room safes and the lack of English channels on the TV. Your comments have been noted, and we will take them into consideration for future improvements. We are pleased to hear that the casting option was available, providing an alternative for entertainment through personal devices.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

LILY

Liked: Cleanliness, staff & service
I like the convenient, transportation, the room, spacious bathroom. I did not like the first room due to the air vent blowing directly towards the bed and I had to turn on the heat to keep me warm. I was very happy after the nice lady at the reception desk moved me to another room.
Stayed 6 nights in May 2023
Response from Johnny HURCHON on 6 Jun 2023
Dear LILY,Thank you for sharing your feedback about your recent stay at our hotel. We are pleased to hear that you found our location convenient and enjoyed our spacious rooms and bathrooms. Your comfort is important to us, and we apologize for any inconvenience caused by the air vent in your initial room. We're glad that our helpful receptionist was able to assist you promptly and move you to a more comfortable room.At our hotel, we strive to provide a pleasant and enjoyable experience for all our guests, and we appreciate your understanding and patience. Your satisfaction is our top priority, and we will take your feedback into consideration to further improve our services.We hope to have the opportunity to welcome you back on your future visits to Paris and provide you with an even better stay.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great base to explore Paris at it's literally right next door to a Metro13 line to the Champs Elysees, very convenient! Hotel was lovely with a nice bar, room very clean. My only issue was no gluten free options for breakfast when I asked, but that was OK because it meant I could get out earlier and eat in the centre.
Stayed 3 nights in May 2023
Response from Johnny HURCHON on 31 May 2023
Dear Sean,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that our location next to the Metro13 line was convenient for your explorations of Paris. It's great to know that you found our hotel lovely and enjoyed the clean rooms and nice bar.We apologize for any inconvenience you experienced regarding the lack of gluten-free options at breakfast. We understand the importance of dietary restrictions and we will take your feedback into consideration to improve our offerings in the future. We're glad that you were able to find alternative options in the city center.We appreciate your understanding and thank you again for your positive review. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Best regards,Johnny HURCHONAssistant Manager at Hotel M Treize Paris Asnières

10/10 Excellent

Farzaneh

Stayed 4 nights in May 2023

10/10 Excellent

Zaim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very handy to the Metro
Stayed 3 nights in Apr 2023
Response from Johnny HURCHON on 12 May 2023
Dear Leslie,Thank you for taking the time to share your feedback about our hotel. We are delighted to hear that the location of our hotel suited you well, being close to the metro. We hope this allowed you to fully enjoy your stay in Paris.We look forward to the opportunity to welcome you back to our property on your next trip to Paris.Best regards,Johnny HURCHONDeputy Manager of Hotel M Treize Paris Asnières

8/10 Good

Syeda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propriété était très agréable et le personnel était très serviable et gentil. Tout était esthétiquement agréable et propre ! J'ai adoré là-bas et j'utiliserai cet hôtel pour mon voyage en solo. Merci Best Western !
Stayed 4 nights in Apr 2023
Response from Anthony BRETOUT - Directeur on 7 May 2023
Chère Courtney,Cher(e) client(e),Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive à propos de votre séjour à l'Hôtel M Treize Paris Asnières. Nous sommes ravis de savoir que vous avez passé un agréable séjour parmi nous.Nous sommes ravis que vous ayez apprécié notre propriété et que notre équipe ait été serviable et gentille. Nous mettons un point d'honneur à offrir un service amical et attentionné à tous nos clients, et nous sommes heureux d'apprendre que cela a été le cas pour vous.La propreté et l'esthétique de notre hôtel sont des éléments importants pour nous, et nous sommes ravis que vous ayez trouvé tout cela à votre goût.Nous sommes honorés que vous ayez choisi notre hôtel pour votre voyage en solo, et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite à Paris.Encore une fois, merci de votre recommandation et de votre confiance envers le Best Western. Nous nous réjouissons de vous accueillir à nouveau et de vous offrir une expérience tout aussi agréable.Bien cordialement,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Good location near the bus/tram/metro station with about a 30-45 mins travel time depending on the service and shops for daily needs. Very friendly staff and helpful at every stage. Room was very comfortable with a very chic ambience. Would definitely stay again!
Stayed 3 nights in Apr 2023
Response from Anthony BRETOUT - General Manager on 7 May 2023
Dear guest,Thank you for sharing your positive feedback about your stay at our hotel. We're thrilled to hear that you enjoyed our convenient location near the bus, tram, and metro station, making it easy for you to explore Paris. We're also glad that you found our staff to be friendly and helpful throughout your stay.It's wonderful to know that you found your room to be comfortable with a chic ambiance. We strive to create a relaxing and stylish environment for our guests, and we're glad that it met your expectations.We appreciate your kind words and recommendation. We would be delighted to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,

10/10 Excellent

Ahmed

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Anthony BRETOUT - Directeur on 7 May 2023
Cher Ahmed,Un grand merci pour votre note parfaite de 10 sur 10 ! Nous sommes ravis de voir que votre séjour à notre hôtel a été exceptionnel.Votre satisfaction est notre priorité absolue, et nous sommes ravis d'apprendre que nous avons répondu à toutes vos attentes. Votre évaluation parfaite est une grande récompense pour notre équipe, qui s'efforce continuellement de fournir un service de qualité supérieure.Nous vous remercions sincèrement d'avoir choisi notre hôtel et d'avoir pris le temps de partager votre expérience positive. Votre recommandation est très appréciée.Si vous envisagez de revenir à Paris à l'avenir, nous serions ravis de vous accueillir à nouveau et de vous offrir un autre séjour mémorable.Encore une fois, merci infiniment pour votre note parfaite.Cordialement,