Interior

Reviews of Kyriad Le Blanc Mesnil

3 out of 5
Kyriad Le Blanc Mesnil
219 Avenue Descartes, Le Blanc-Mesnil, Seine-Saint-Denis

Reviews

6.8
Rating 10 - Excellent. 193 out of 1003 reviews" "
Rating 8 - Good. 352 out of 1003 reviews" "
Rating 6 - Okay. 210 out of 1003 reviews" "
Rating 4 - Poor. 139 out of 1003 reviews" "
Rating 2 - Terrible. 109 out of 1003 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Ricardo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for
Stayed 4 nights in Feb 2024
Response from Prosper on 8 Mar 2024
Dear Mr Ricardo,Many thanks for taking the time to share with us your precious opinion about your stay at the Kyriad hotel.We were more than glad to welcome you among us.Your complete satisfaction is a priority for us in order to offer you a perfect quality of services.Thank you again for your time and we hope to see you again soon at the Kyriad Hotel.Prosper

10/10 Excellent

Teasha

Stayed 2 nights in Nov 2023
Response from rakhad on 26 Dec 2023
Bonsoir,Nous vous remercions d'avoir partagé votre note.Cordialement

6/10 Okay

Verified traveller

Travelled with family
Fawlty Towers
Get what you pay for though this was an expensive expense for the room we got. Dated. In desperate need for some paint. Room was cleaned daily and as good as they can but.... As we were there over a weekend they had a buffet. Find a local steakhouse. Not tempted by the breakfast. 5 out of 10 is a good score and that i give as there was free parking!
Stayed 3 nights in Oct 2023
Response from JAE on 22 Oct 2023
Good morning,Thank you very much for this great note and for your comment. We can't wait to see you again so you can try out our new products! See you soon at Kyriad leblancmesnil.Best regardsJUNIA VINCENT

6/10 Okay

Ravi

Business traveller, Travelled with partner
It was an average experience. Staff needs to be more customer friendly.
Stayed 1 night in Jul 2023
Response from Victoire on 4 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Victoire

4/10 Poor

louiza

Disliked: Cleanliness, property conditions & facilities
People at the reception were very nice but the place does not feel safe at all; Fortunately they have a secured parking.
Stayed 1 night in Jul 2023
Response from Victoire on 13 Jul 2023
Dear Guest,Thank you for the great review of our staff.We are delighted to have received you.We do our utmost to make the site as pleasant as possible for our customers' stay. Furthermore, we hope to see you soon !VictoireSales assistant

4/10 Poor

mohamed

Business traveller
Disliked: Property conditions & facilities
Unfortunately it was the only hotel with availability everything else was booked.
Stayed 3 nights in Jun 2023
Response from Victoire on 22 Jun 2023
Dear Guest,Thank you for your review of our hotel ! We hope to see you again very soon.Victoire

4/10 Poor

Razvan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Victoire on 15 Jun 2023
Cher Razvan,Nous vous remercions pour votre note et votre séjour.Nous espérons pouvoir vous accueillir à nouveau très bientôt !VictoireAssistante Commerciale

8/10 Good

Lisa M.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
violent/mentally ill staffer/safety threat to all
I had an 8 night stay @ Kyriad Le Blanc-Mesnil Hotel. The first 7 days were fine, the staff was friendly and helpful. It was an asset that I speak basic French. Unfortuntately, my very last day, an intimidating, violent, unprofessional and possibly mentally ill person with whom I have had no contact before came to my door and threatened me physically b/c I had not been adherent to the rules of cleaning, meaning I had declined 'menage' or housekeeping services. Apparently after 7 days that is a rule, but no one advised me of that...my room was fine, you would not have even found or smelled a cigarette. I had gone to the hotel/area to take a break from the chaos in Paris. But this man yelled at me at the top of his lungs, lied because although my room was paid for until the next day he said he would place me out on the street with a reimbursement which was false b/c I pay hotels.com and mostly truly scared me which is a shame because all the other staff had been very accommodating, friendly and respectful in their duties as tourism/hotel staff. I have been with hotels.com, and with the exception of 1 or 2 minor situations in which I was assisted, although I feel like the service has declined in the last couple of years, for the FIRST time I had to call the local police as well as the U.S. embassy to advise them as to the situation that had taken place, primordially for my safety. I do not like to give bad reviews, but in this case I had fear for my safety.
Stayed 5 nights in Apr 2023
Response from Victoire on 15 Apr 2023
Hello, Thank you for having chosen our hotel, we have taken into account your message concerning your stay, which did not bring you complete satisfaction. We would like to apologize for the inconvenience and assure you of our understanding for your dissatisfaction. We do our utmost to meet the needs of our guests. We would like to thank you for your trust and assure you that we are taking measures within our establishment to ensure that this problem does not occur again. Please accept, Madam, Sir, the assurance of our consideration.Sincerely,Victoire

2/10 Terrible

Lisa M.

Stayed 1 night in Apr 2023
Response from Ndeye on 13 Apr 2023
Chère Lisa,Nous vous remercions d'avoir séjourné chez nous,À bientôt,

10/10 Excellent

Lisa M.

Stayed 1 night in Apr 2023
Response from Nejra on 10 Apr 2023
Dear Lisa, thank you for sharing your opinion about your stay.We are delighted to know that your stay went well.Looking forward to welcoming you again.

8/10 Good

Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was great and they had everything you could need since shops and restaurants are a little far. The food was good and the cleaning staff was very fast and efficient.
Stayed 1 night in Oct 2022
Response from Victoire on 1 Dec 2022
Dear SASHA,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,VictoireRéceptionniste

10/10 Excellent

Hassan

Stayed 1 night in Aug 2022
Response from jae on 24 Aug 2022
Bonjour, Monsieur Votre appréciation et vos remarques nous intéressent elles représentent le meilleur moyen d’évaluer et d’améliorer la qualité de nos services. Soucieux de vous offrir des prestations qui vous apportent toute satisfaction, nous vous remercions, et espérons vous revoir bientôt. Cordialement, Junia

8/10 Good

Issa

Stayed 1 night in Jul 2022
Response from jae on 24 Aug 2022
Bonjour, Monsieur Votre appréciation et vos remarques nous intéressent : elles représentent le meilleur moyen d’évaluer et d’améliorer la qualité de nos services. Soucieux de vous offrir des prestations qui vous apportent toute satisfaction, nous vous remercions, et espérons vous revoir bientôt. Cordialement, Junia

6/10 Okay

Very

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Victoire on 27 Nov 2021
Bonjour, Nous vous remercions pour la note que vous avez attribué à notre hôtel. Nous espérons vous revoir très bientôt ! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Victoire Réceptionniste

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip.
It was a one night stay as business trip. Booking in easy. Room was fine. Had all you need in it. Bar was lovely.
Stayed 1 night in Sep 2021
Response from Victoire on 1 Oct 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Victoire Receptionist

2/10 Terrible

Andrew, Ottawa,on

Travelled with partner
Disliked: Staff & service, property conditions & facilities
They went through my suitcase and everything I had on the desk. I told the front desk staff. Sent pictures like they asked. Never got back to me and nothing was done. Room service people were there next day like nothing happened. I had do not disturb sign on door and they still came in and still went thru my belongings. Good thing I didn't leave money. Please stay away from this place if you want ur stuff to stay yours, they didn't even care after I told them or even followed up . Traveller beware!!
Stayed 5 nights in Mar 2020

2/10 Terrible

OJ, LA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The desk manager Murats is disgusting towards guests. Dont dare attempt to take a glass of orange juice If you need to take medication in your room beware they will throw you out of the hotel like they did to me. It’s this one employee that can ruin the whole business. Stay clear of this hotel.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was quiet, clean and warm. Staff were helpful (except if you ask for another pillow) as there was only one in the room with a cushion. Overall happy with the stay.
Stayed 3 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We got stuck in the lift, no answer from the alarm call system. Had to phone the hotel reception from the lift to translate and ask to be let out. Air conditioning didnt work so we had to have the window open, where all night long was shouting from deliveries and collections at the hotel, as well as rain water dripping loudly onto a plastic platform.
Stayed 1 night in Feb 2020

6/10 Okay

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Victoire on 8 Apr 2021
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. À bientôt. Victoire

2/10 Terrible

Eliza

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Victoire on 8 Apr 2021
Bonjour, Merci pour votre commentaire, ces remarques nous aiderons à améliorer l'accueil à apporter aux clients. À bientôt. Victoire Réceptionniste

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I were initially really worried about the hotel based on other bad reviews; but there was nothing to worry about! The hotel was only a 10 minute drive from Charles De Gaulle airport, staff were friendly and helpful, the room was nice and tidy with cleaning staff coming round each day to change the bins/make the beds. Only slight stressful part was the distance to/from the city centre. Travel to/from the city centre can take between 50 minutes to 2 hours by car based on if there are accidents or anything on the motorway. There are also bus stops nearby, and there is a lovely shopping centre about 10-20 minutes walk from the hotel! Overall it was still a wonderful stay!
Stayed 3 nights in Dec 2019
Response from Shannon on 22 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shannon

10/10 Excellent

Obode

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Victoire on 8 Apr 2021
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. À bientôt. Victoire Réceptionniste

4/10 Poor

Junior

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had an act of racism there where the so call manager didn't even have patoence to help us with our booking because white fox was behind us.
Stayed 3 nights in Oct 2019
Response from Shannon on 22 Jan 2020
Hello, Thank you for your comments, these remarks will help us to improve the welcome to bring to the customers. See you soon. Shannon

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice well keep cleaned will come back at this hotel!☺️.
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and looks terrifying . We couldn’t even seat down . Lukily room was upgraded to campanile
Stayed 2 nights in Nov 2019
Response from Halima on 18 Nov 2019
Hello, Thank you for your comment, the staff and I are delighted to have received you. see you soon.

10/10 Excellent

Mr Nico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Halima. on 21 Nov 2019
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. à bientôt. Halima.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Halima on 21 Nov 2019
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. à bientôt. Halima.

8/10 Good

Syed Fazallullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Halima on 21 Nov 2019
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. à bientôt. Halima.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful location and reasonable price of everything.
Stayed 2 nights in Oct 2019
Response from Halima on 13 Nov 2019
Hello, Thank you for your comment, the staff and I are delighted to have received you. see you soon. Halima.

6/10 Okay

Salman

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Halima on 21 Nov 2019
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. à bientôt. Halima.

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Halima on 21 Nov 2019
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. à bientôt. Halima.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Halima on 21 Nov 2019
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. à bientôt. Halima.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and clean room very helpful staff especially in the front desk
Stayed 2 nights in Sep 2019
Response from Halima on 21 Nov 2019
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. à bientôt. Halima.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs refurbishing!
I was pregnant so was glad to get a spacious room but the quality of the room was appalling. The bathroom had brown stains, the carpet was worn out and dirty and the mattress was very uncomfortable. Luckily I didn't have to spend too much time in the room.
Stayed 2 nights in Sep 2019
Response from Halima on 13 Nov 2019
Hello Thank you for your comment, we will put this information back to our technical service, as well as the housekeeper, these remarks will help improve the welcome to bring customers. see you soon. Halima.

4/10 Poor

Anna

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Halima on 21 Nov 2019
Bonjour, Merci pour votre commentaire, le personnel et moi-même sommes ravi de vous avoir bien reçu. à bientôt. Halima.

2/10 Terrible

Kandiah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Youssef

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience please think before booking
The hotel is very basic with less than acceptable furnishing, it has the rating of 3 stars but in reality it falls below 1 star. The rooms smell of rubbish with few rooms unbearably smelly of trash. Insects are every where from the mattress bugs to the breakfast flies. We had to change the room 3 times due to the horrible smell of sewage or the bugs in the beds.
Stayed 5 nights in Aug 2019
Response from NDEYE on 30 Aug 2019
Hello Youssef, Thank you for your comment, we are sorry for this unpleasantness your comments will allow us to better improve the welcome and comfort to bring to customers. See you soon,

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Aug 2019

4/10 Poor

Shahnawaz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Ousmane on 23 Aug 2019
Bonjour, Un grand merci pour cette note et votre séjour. à bientôt.

6/10 Okay

Verified traveller

Travelled with partner
Was quite far away from anything. The cleaners did not shut our bedroom door properly and this was left open all day.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Business traveller
A little bit far from Paris ! But also good at all
Stayed 1 night in Aug 2019
Response from Ousmane on 21 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible
Walls had stains on and the room stunk of tabacco
Stayed 1 night in Jul 2019
Response from Ousmane on 21 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Good staff but was difficult for the taxi's to find
Stayed 1 night in Jul 2019
Response from Ousmane on 21 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Angel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room door was wide open, stains on the carpet, dried blood on a towel, bugs on the table, no drainage for the sink, no English at the front desk.
Stayed 3 nights in Jul 2019
Response from Ousmane on 21 Aug 2019
Dear Angel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
awesome
Stayed 2 nights in May 2019
Response from NDEYE on 19 May 2019
Hi Lawrence, Thank you for your comment, the staff and I are delighted to have received you. See you soon

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was good. I just didn’t know the area before booking and there isn’t much around the hotel.
Stayed 1 night in Apr 2019
Response from Ousmane on 25 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very, meh. You get what you pay for. Nothing really bad an nothing really exceptional. Staff were helpful and feiendly and the room was clean but, nothing really stands out, good or bad.
Stayed 3 nights in Apr 2019
Response from Ousmane on 24 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
There was little parking and you had to pay extra for the parking garage. We weren’t told there were separate elevators for the separate wings and ended up walking up several flights because we couldn’t get the elevator to work then learn that our room wasn’t in that wing. Our hallway smelled of smoke and this was supposed to be a nonsmoking hotel.
Stayed 1 night in Mar 2019
Response from Ghazala on 24 Mar 2019
Dear Anonymous, Thank you for your comment, we will put this information back to our technical department as well as the front desk, these remarks will help us improve the welcome to bring customers. see you soon.