Terrace/patio

Reviews of Standing Hôtel Suites by Actisource

4 out of 5
Standing Hôtel Suites by Actisource
9 Allée du Verger, Roissy-en-France

Reviews

8.0

Very good

Rating 10 - Excellent. 467 out of 1222 reviews" "
Rating 8 - Good. 450 out of 1222 reviews" "
Rating 6 - Okay. 171 out of 1222 reviews" "
Rating 4 - Poor. 63 out of 1222 reviews" "
Rating 2 - Terrible. 71 out of 1222 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the hotel was excellent. The shower was the best unit we've experienced in Europe. The breakfast, lunch and dinner were wonderful and very economical at 21 euro. Our only remark was transportation. The shuttle only serves terminal 2. We hired a taxi to take us to terminal 1. That is our only remark. Shuttle service IS provided, but only to termainal 1
Stayed 2 nights in Apr 2024

6/10 Okay

Tenzin

Travelled with partner
Disliked: Cleanliness, amenities
Door was found opened when checked into the hotel room, mugs had big stain at the lip area (asked them to change for 2 days in a row and it wasn't done so i had to go downstairs myself on the 3rd day), big stain on blanket sheet, asked them everyday to get it changed and it was never done (asked 3 times - 3 different days)
Stayed 3 nights in Apr 2024

8/10 Good

david

Liked: Cleanliness, amenities, property conditions & facilities
The shuttle was there without me calling. The walk to the shuttle was significant.
Stayed 1 night in Apr 2024

6/10 Okay

Jillian

Travelled with partner
Liked: Cleanliness
The airport shuttle was convenient and effective for our needs. The room was spacious but dated. The restaurant was underwhelming. There were no hand towels, face cloths or tissues in the room. Several fixtures were broken or out of order It was exceptionally quite for being so close to the street and airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, property conditions & facilities
Airport hotel, great to use in btw flight connection
Stayed 1 night in Apr 2024

8/10 Good

Michel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, amenities
We only stayed one night at the property and were pleased with the cleanliness of the room and friendliness of the staff. The bed mattress was quite saggy and only two large towels were provided, so a bit disappointed that way. Overall it was OK for one night.
Stayed 1 night in Apr 2024
Response from Angie on 24 Apr 2024
Good morning,We thank you for your comment and are happy that you enjoyed your stay. For a future visit, do not hesitate to call reception if you wish to add equipment to your room!

8/10 Good

Ankush

Liked: Cleanliness
Rooms are very spacious. Would have been great if they offered shuttle service from airport without the need to call.
Stayed 1 night in Apr 2024
Response from Angie on 24 Apr 2024
Good morning,We thank you for your comment and are happy that you liked our suites.For the shuttle, with the work at the TGV station we are trying as best we can to offer you a free and as simple service as possible. We are open to all possible suggestions for improvement. Thank you.

10/10 Excellent

Miriam

Liked: Cleanliness
Room needed a bit of an upgrade but food and shuttle service were very good
Stayed 1 night in Apr 2024
Response from Angie on 24 Apr 2024
Hello, We thank you for your comment and are happy that our services have benefited you.We are open to any suggestions for improvements for our hotel. Thank you for your suggestions, we will do our best to improve!

8/10 Good

François

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Emplacement très pratique à la veille de notre vol, avec navette vers le terminal 2. La chambre est très spacieuse et propre, en plus d’être bien insonorisée: nous n’avons pas entendu les avions!
Stayed 1 night in Apr 2024
Response from SANDEEP on 24 Apr 2024
bonjour cher client. nous sommes heureux de connaître votre bonne expérience avec nous et que votre séjour ait été confortable et paisible. rendez-nous visite une prochaine fois afin que nous puissions vous accueillir à nouveau. Merci pour votre commentaire.

10/10 Excellent

BETSY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all very friendly, buffet style dining was affordable and delicious. Rooms were all suite style and very spacious and cozy. Loved everything and was close to airport. Will definitely stay here anytime i have a quick trip out of CDG.
Stayed 2 nights in Apr 2024
Response from SANDEEP on 24 Apr 2024
good evening dear client. we are happy to know that you have had a great experience in our hotel. thank you and come next time.

8/10 Good

katrina, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and comfortable. We got the kitchen tools, pots, plates, etc. that we needed from reception. We had no control over heat, and no extra blankets were available, so staff provided an electric heater for us. The dinner buffet in the dining room was the best meal we had on our whole vacation! Delicious.
Stayed 2 nights in Mar 2024
Response from Angie on 16 Apr 2024
Good morning,We thank you for your comment and are happy that you liked our restaurant.Don't hesitate to come back!

10/10 Excellent

Amber

Liked: Cleanliness, property conditions & facilities
Receptionist was awesome and understanding of our language barrier. Stay was nice.
Stayed 2 nights in Apr 2024
Response from SANDEEP on 24 Apr 2024
Good evening it is our duty to serve our clients and make them comfortable. we are happy to know about your good stay with us. come visit us next timethank you

8/10 Good

Young Chul, FAUST

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy parking
Stayed 2 nights in Mar 2024
Response from SANDEEP on 24 Apr 2024
Good evening dear client thank you for your comment and come next time.Have a nice day

8/10 Good

Young Chul, FAUST

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe and easy parking
Stayed 1 night in Apr 2024
Response from SANDEEP on 24 Apr 2024
Good evening dear client thanking you for your review. visit us next time.have a nice day

8/10 Good

anne

Liked: Cleanliness, amenities, property conditions & facilities
I left a wakeup call. I never heard them. The gentleman said he tried several times. There is a phone in the room. The bathroom is the room closest to the door. They should have continued to try. I almost missed my flight. I did appreciate the location.
Stayed 1 night in Mar 2024
Response from Theo on 6 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced with the wake-up call service during your recent stay. Your feedback is important to us, and we regret any distress caused by this oversight.We will investigate this matter further to ensure that our wake-up call procedures are improved and that guests receive prompt and reliable service in the future.Thank you for acknowledging the convenient location of our hotel. We hope to have the opportunity to welcome you back and provide you with a more seamless experience.Kind regards,Theo

4/10 Poor

Sharon

Disliked: Property conditions & facilities
The airport shuttle situation was awful. We kept sending messages to arrange an airport pickup but no one ever responded or came to get us. Then the next morning, the shuttle dropped us at the opposite end of the airport instead of the correct terminal.
Stayed 1 night in Apr 2024
Response from Theo on 6 Apr 2024
Dear Sharon,We apologize for the inconvenience and frustration you experienced with our airport shuttle service. Your feedback is valuable to us, and we sincerely regret any inconvenience caused by the lack of response and the incorrect drop-off location.We will address these issues with our shuttle service team to ensure that communication is improved and that our guests receive accurate and timely transportation in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on a future visit.Best regards,Theo

8/10 Good

Navjot

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious and clean. Hotel staff was friendly. The hotel provided a shuttle service to and from the airport, which is a plus.
Response from Theo on 6 Apr 2024
Dear Navjot,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the spacious and clean room, as well as the friendly service from our staff. We're also glad that you found our shuttle service convenient for your travels.Your comments are appreciated and will be shared with our team to continue providing excellent experiences for our guests.We hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,Theo

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the staff and the area. It was clean and nice
Stayed 2 nights in Mar 2024
Response from Theo on 6 Apr 2024
Dear Jessica,Thank you for your wonderful feedback! We're delighted that you enjoyed your experience at our hotel, particularly appreciating our friendly staff, the location, and the cleanliness of our property.Your satisfaction is our priority, and we are thrilled to receive a perfect rating from you.We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Theo

10/10 Excellent

Natalie, Trinity

Liked: Cleanliness, property conditions & facilities
Amazing room, teas, biscuits and great linens!
Stayed 1 night in Apr 2024
Response from Theo on 6 Apr 2024
Dear Natalie,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your room amenities, including the teas, biscuits, and quality linens.Providing a comfortable and enjoyable experience for our guests is our goal, and we're delighted that you appreciated the details during your stay.We hope to welcome you back for another amazing experience in the future!Best regards,Theo

10/10 Excellent

Roddy

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Angie on 2 Apr 2024
Bonjour, Nous vous remercions pour votre note est espérons vous revoir prochainement au seins de notre établissement.

6/10 Okay

Nathaniel

Travelled with partner
Disliked: Property conditions & facilities
Tired looking run down no crockery nor cutlery pots or pans as described in the rental information so don’t get what your paying for.
Stayed 2 nights in Mar 2024
Response from Theo on 30 Mar 2024
Dear Nathaniel,We apologize for the inconvenience you experienced during your stay. It's disheartening to hear that our accommodations did not meet your expectations and lacked the amenities as described in the rental information.Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we regret that we fell short in this instance. Your feedback is valuable to us, and we will take immediate steps to address the issues you've raised to ensure that such discrepancies do not occur in the future.Please accept our sincere apologies for any inconvenience caused, and we hope to have the opportunity to restore your faith in our establishment on a future visit.Best regards,Theo

6/10 Okay

Pey Yi

Travelled with partner
Pros: The reception area was nice and airy. Useful to have a lift available for luggages. Room was spacious. Bed was comfy. Good water pressure in toilet, with readily available hot water. 20 mins walk to Aéroville shopping centre - there’s food and groceries available. Cons: We stayed in the junior suite with a kitchenette - you’ll have to pay a deposit to get your pots / pans, cutleries and crockery. Our kettle doesn’t boil if you don’t hold it down and make it boil. The room appears clean just because there was a lack of light to see how dirty it was - our socks were black by the end of the night. Considering the proximity to the airport and that it gets international guests, the staff barely spoke English and we had to utilise our miming skills. Shuttle bus service to the airport was free, but trying to book the shuttle bus was a chore from the airport - you need to go outdoors to the bus stop and read the font 20 password to the staff. The bus from the hotel leaves every 30 mins - book this at the reception.
Stayed 1 night in Mar 2024
Response from Angie on 26 Mar 2024
Good morning,We are sorry that your stay did not go as you would have liked. We will do everything possible to improve and thus offer a service that better meets your expectations.We hope to see you again very soon in our establishmentSincerely

10/10 Excellent

Enjie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Angie on 26 Mar 2024
Bonjour, Nous vous remercions pour votre note et espérons vous revoir dans notre établissement

8/10 Good

nadine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and well presented but they need to have some latitude with shuttle pick-up because customers cannot control flight issues that lead to delays.
Stayed 1 night in Mar 2024
Response from Theo on 25 Mar 2024
Dear Madam Nadine,Thank you for sharing your feedback with us. We're delighted to hear that you found our property clean and well-presented.We apologize for any inconvenience you experienced regarding our shuttle pick-up policy. Your feedback is valuable to us, and we will review our procedures to see if there's any flexibility we can offer in such situations.We appreciate your understanding and hope to welcome you back for another pleasant stay in the future.Best regards,Theo

8/10 Good

marie-claude

Liked: Cleanliness, property conditions & facilities
Affordable and convenient when a traveler needs to stay a night in between flights. good breakfast. Shuttle was on time. Will use this hotel again.
Stayed 1 night in Mar 2024
Response from Theo on 23 Mar 2024
Dear Marie-claude,Thank you for sharing your positive experience with us! We're delighted to hear that you found our hotel affordable, convenient, and enjoyed the good breakfast. It's great to know that our shuttle service was on time and met your needs.We appreciate your kind words and are thrilled to hear that you plan to use our hotel again in the future. We look forward to welcoming you back for another comfortable stay.Best regards,Theo

8/10 Good

Roddy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Theo on 24 Mar 2024
Cher Roddy,Merci d'avoir partagé votre évaluation avec nous. Nous sommes heureux de constater que dans l'ensemble, votre séjour a été agréable.Cependant, nous notons également que certaines lacunes ont été identifiées. Vos commentaires sont précieux pour nous et nous aideront à améliorer nos services.Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous fournir une expérience encore plus satisfaisante lors de votre prochaine visite.Cordialement,Theo

6/10 Okay

Hicham

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very Outdated for 4star hotel. The king size bed is made up of 2 single beds that are so uncomfortable. The springs broozed my back.
Stayed 5 nights in Mar 2024
Response from Theo on 23 Mar 2024
Dear Hicham, Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience caused by the outdated feel of our hotel, especially considering its four-star rating. Additionally, we regret that the king-size bed, comprised of two single beds, did not provide the level of comfort you expected, and we are sorry to hear about the discomfort you experienced with the springs. Your comfort is of utmost importance to us, and we will take your comments into consideration as we strive to improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.Theo

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
This is a very spacious room with easy trasport facilities to airport.
Stayed 1 night in Mar 2024
Response from Theo on 23 Mar 2024
Cher David, Nous vous remercions infiniment pour votre excellent score et vos gentils mots ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et trouvé notre chambre très spacieuse. Nous sommes également heureux de savoir que vous avez trouvé nos installations de transport vers l'aéroport pratiques.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite et de vous offrir une autre expérience mémorable !Cordialement,Theo

8/10 Good

Youness, Astoria

Liked: Cleanliness, property conditions & facilities
It’s a good price-quality ratio Clean and practical
Stayed 1 night in Mar 2024
Response from Theo on 23 Mar 2024
Dear YounessThank you for your feedback. We're glad to hear that you found our hotel to offer a good price-quality ratio and that you found it clean and practical. Your satisfaction is important to us, and we're pleased to know that we met your expectations. We look forward to welcoming you back again in the future.Best regards,Theo

4/10 Poor

Richard, Calgary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The spacious room had a kitchen and not a single dish nor any cutlery. The bathroom window was on the bedroom wall and a light curtain ensured there was no privacy. I found food under the bed. The restaurant is open for limited hours. The front desk directed us to a mall restaurant, a €30 cab ride away ...when the village and other hotels close by had very good restaurants that were open.
Stayed 2 nights in Mar 2024
Response from Theo on 23 Mar 2024
Dear Richard,Thank you for sharing your feedback regarding your recent stay. We're sorry to hear about the issues you encountered during your time with us.We apologize for the lack of dishes and cutlery in your room and for the inconvenience regarding the bathroom window and privacy. Your comments regarding cleanliness have been noted, and we will address this with our housekeeping team to ensure such oversights are rectified.Regarding the limited restaurant hours and the inconvenience of being directed to a restaurant further away, we apologize for any inconvenience caused. We will review our communication and ensure that guests are provided with accurate and helpful information about nearby dining options.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,Theo

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was clean and property were nice but the dining was not the best. Expectations are typically not high for hotel foods but this was disappointing for the price.
Stayed 1 night in Mar 2024
Response from Theo on 23 Mar 2024
Dear Robert,Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you found the room clean and the property nice.However, we apologize for falling short of your expectations regarding the dining experience. Providing high-quality dining options is important to us, and we regret that we did not meet your expectations in this regard. Your comments will be shared with our culinary team for improvement.We appreciate your valuable feedback, and we hope to have the opportunity to exceed your expectations in all aspects of your stay during your next visit.Sincerely,Theo

2/10 Terrible

Elissa

Disliked: Cleanliness, amenities, property conditions & facilities
The free airport shuttle is a joke. I ended up paying both way from and to the airport. You try to ask to take the shuttle, they tell you it’s bit available, you want to use it, then you have to go a few hours before your flight based on the hotel availability!! The shuttle service is a scam!
Stayed 1 night in Mar 2024
Response from Theo on 23 Mar 2024
Dear Elissa,We apologize for the inconvenience you experienced with our airport shuttle service. We understand the frustration this may have caused and sincerely apologize for falling short of your expectations.Your feedback is valuable to us, and we will review our shuttle service procedures to ensure that such issues are addressed promptly and effectively. We strive to provide a reliable and convenient shuttle service for our guests, and we regret that we did not meet this standard during your stay.We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Theo

10/10 Excellent

Trevor S

Stayed 1 night in Mar 2024
Response from Angie on 2 Apr 2024
Bonjour, Nous vous remercions pour votre note. Le bien être de nos clients est une priorité pour nous. N'hésitez pas a renouveler votre expérience dans notre hôtel.

6/10 Okay

Debora

Travelled with family
Underwhelmed. Temperature of water in shower kept changing from too hot to too cold. Room cramped. In general, just …. adequate
Stayed 1 night in Mar 2024
Response from Theo on 10 Mar 2024
Dear Debora,Thank you for sharing your feedback following your recent stay with us. We apologize for the inconvenience you experienced, particularly with the water temperature fluctuations and the room size. Your comfort is our top priority, and we take your comments seriously.Rest assured, we will investigate the issues you mentioned and make the necessary adjustments to ensure a flawless experience for our future guests. We appreciate your valuable input, and we hope to have the opportunity to welcome you back, allowing us to demonstrate our commitment to customer satisfaction.Feel free to contact us directly to discuss your concerns further. Thank you for your understanding and constructive feedback.Best regards,Theo

10/10 Excellent

valentina

Liked: Cleanliness, amenities, property conditions & facilities
very nice place to stay, close to airport.
Stayed 1 night in Mar 2024
Response from Theo on 10 Mar 2024
Dear Valentina,We appreciate your positive feedback! It's wonderful to hear that you found our place to be very nice and conveniently located near the airport. We strive to provide a comfortable and convenient experience for our guests.If there's anything else you'd like to share or if there's anything we can do to enhance your future stays, please let us know. We look forward to welcoming you back on your next visit.Best regards,Theo

10/10 Excellent

Feras

Liked: Cleanliness, property conditions & facilities
Only think I didn’t like is there no explanation where or how to get the shuttle from the airport
Stayed 1 night in Mar 2024
Response from Theo on 10 Mar 2024
Dear Feras, Thank you for your valuable feedback. We apologize for any inconvenience regarding the lack of information on the shuttle service from the airport. Your input is crucial for our improvement, and we will address this issue promptly to ensure clearer communication in the future.If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back with an improved experience.Best regards,Theo

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Decent hotel close to the airport. Comfortable bed, spacious room. Dont expect any extras - it's perfect for a 1 night stay. Would return
Stayed 1 night in Mar 2024
Response from Theo on 4 Mar 2024
Dear Allison, Thank you for sharing your feedback about your stay. We are pleased to hear that you found our hotel to be decent, with a comfortable bed and spacious room. Your description of it being suitable for a one-night stay aligns with our goal to provide convenient accommodations, especially for guests in transit.We appreciate your rating of 4/5 and are glad to know that you would consider returning. If there are specific areas where you feel we could improve or if you have any additional comments, please feel free to share. We value your input and look forward to welcoming you back on any future visits.Best regards,Theo

10/10 Excellent

Oludare

Stayed 3 nights in Feb 2024
Response from Theo on 23 Mar 2024
Dear Oludare, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. It's our goal to provide all guests with a memorable and enjoyable stay, and we're delighted to have succeeded in your case. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!Cordially, Theo

10/10 Excellent

Alina

Stayed 1 night in Feb 2024
Response from Theo on 23 Mar 2024
Dear Alina, Thank you so much for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. It's our goal to provide all guests with a memorable and enjoyable stay, and we're delighted to have succeeded in your case. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future!Cordially Theo

10/10 Excellent

Oludare

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very simple and good hotel that meets the budget.
Stayed 2 nights in Feb 2024
Response from Theo on 24 Feb 2024
Dear Oludare,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel simple yet satisfying and that it met your budget expectations. Your 5/5 rating is greatly appreciated.If you have any specific comments or suggestions on how we can further enhance our services, please feel free to share. We value your input, and it helps us continually improve the experience for our guests.Once again, thank you for choosing our hotel, and we hope to welcome you back in the future.Best regards,Theo

8/10 Good

Mohammad

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
An excellent property at very affordable price. Good size rooms with plenty of space to move around. The only problem is that house keeping is poor and cleaning is not satisfactory
Stayed 1 night in Feb 2024
Response from Theo on 17 Feb 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property excellent and affordable, with spacious rooms. However, we apologize for any inconvenience you experienced with housekeeping and cleaning. Your comments are valuable, and we will address this matter to ensure a more satisfactory experience for our guests in the future.We appreciate your review and hope to have the opportunity to welcome you back for an improved stay.Best regards,Theo

10/10 Excellent

Jennifer

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice property. Very comfortable bed. Lovely large bathtub. Breakfast was amazing at the hotel as well
Stayed 1 night in Feb 2024
Response from Theo on 10 Feb 2024
Dear Jennifer,Thank you for your kind words. We are delighted to hear that you found our staff very friendly, both at the reception and in the restaurant.Customer satisfaction is our top priority, and we hope to have the pleasure of welcoming you back on your next visit.Best regards,Theo

8/10 Good

Mohammad

Travelled with family
Very helpful staff. Although property condition is declining gradually but the price and location is tremendous plus. I would stay here again and fully recommend for others.
Stayed 1 night in Feb 2024
Response from Theo on 5 Feb 2024
Dear Mohammad, Thank you for sharing your feedback. We appreciate your positive comments about the helpful staff, and we're glad to hear that the price and location were significant factors in your satisfaction.We also take note of your mention about the declining property condition. Your feedback is valuable, and we will use it to make necessary improvements.We look forward to welcoming you back, and we appreciate your recommendation to others.Best regards,Theo

10/10 Excellent

shamsaddin, Calgary

Liked: Cleanliness
Clean room, comfy beds, nice people, trying to help you as much as they can. Good free shuttle service, help you to/from airport,
Stayed 2 nights in Jan 2024
Response from Theo on 4 Feb 2024
Dear Shamsaddin,Thank you for your wonderful review and perfect rating! We're thrilled to hear that you found the room clean, beds comfy, and our staff friendly and helpful. It's fantastic to know that you appreciated our efforts to assist you and the convenience of our free shuttle service to and from the airport.We truly appreciate your kind words and hope to welcome you back for another excellent stay in the future.Best regards,Theo

10/10 Excellent

Eve

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful, airport shuttle was on time, the driver was communicative, helpful and used safe driving methods. The room was as pictured, the bed was super comfortable, great mattress and linens/comforter
Stayed 1 night in Jan 2024
Response from Theo on 3 Feb 2024
Dear Eve,Thank you for taking the time to share your fantastic review! We are delighted to hear that your experience with us earned a 5/5 rating.It's wonderful to know that our staff was friendly and helpful, and that the airport shuttle service met your expectations. We're also pleased to hear that your room matched the pictures, and the comfortable bed with quality mattress and linens added to your overall satisfaction.We appreciate your positive feedback, and we look forward to welcoming you back for another excellent stay in the future.Best regards,Theo

4/10 Poor

Ssebina

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I loved the place, but the room was very cold with no heating condition.
Stayed 1 night in Jan 2024
Response from Theo on 28 Jan 2024
Dear Ssebina,Thank you for sharing your feedback. We're delighted to hear that you loved the place, but we apologize for the inconvenience you experienced with the room being very cold without heating. Your comfort is important to us, and we will investigate this issue to ensure it is addressed promptly.We appreciate your honest review, and we hope to have the opportunity to improve and provide you with a more comfortable experience on your next visit.Best regards,Theo

10/10 Excellent

assem

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Like everything about the property,if more dining options it would be great.
Stayed 1 night in Jan 2024
Response from Theo on 27 Jan 2024
Dear Assem,Thank you for your positive feedback! We're delighted to hear that you liked everything about the property. We appreciate your suggestion for more dining options, and we will certainly take that into consideration for future improvements.We look forward to welcoming you back and providing you with an even more enjoyable experience during your next visit.Best regards,Theo

10/10 Excellent

Kilem, Montgomery Village

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Theo on 27 Jan 2024
Cher Kilem,Un grand merci pour votre notation de 5/5 ! Nous sommes ravis de constater que votre séjour a été à la hauteur de vos attentes. Si vous avez des commentaires supplémentaires que vous aimeriez partager ou des suggestions pour améliorer encore notre service, n'hésitez pas.Nous espérons vous accueillir à nouveau lors de votre prochaine visite.Cordialement,Theo

4/10 Poor

Angelina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property was old with poor maintenance you can see crack in the walls with chip paint that needed to be fixed. no proper heating system. we have to asked for portable heater. this is not family friendly hotel in America this is like a cheap Motel. very disappointed
Stayed 1 night in Jan 2024
Response from Theo on 21 Jan 2024
Dear Angelina,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any disappointment you experienced due to the condition of our property.It's disheartening to hear that you found the property to be aged, with visible wall cracks and chipped paint. Additionally, we apologize for any inconvenience caused by the lack of a proper heating system. Your concerns are taken seriously, and we assure you that we will investigate and address these issues promptly to enhance the overall guest experience.We regret if the accommodations did not meet your expectations, and we appreciate your candid comments. If there's anything specific you would like to share or discuss further, please feel free to contact us directly.We value your feedback and hope to have the opportunity to welcome you back in the future with improved facilities.Sincerely,Theo