Parkdale Hotels

"Friendly and helpful staff."

"Good"

"Overall, this was a pleasant stay at the Heritage Inn & Suites St. Louis/Fenton. The room was mostly clean and comfortable, though there was some used toilet paper left behind in the bathroom, which was a bit disappointing. Aside from that, the room met expectations. The front desk staff really stood out—everyone we interacted with was extremely nice, welcoming, and helpful, which made a great first impression. Breakfast was another highlight: it was warm, fresh, and offered a good variety of options, making it a great start to the day. On the downside, the pool was freezing and not very enjoyable. The hot tub was unfortunately full of children under 18, making it difficult for adults to relax, which may be something management should address. With a few improvements around cleanliness and pool management, this could be an even better stay. Overall, a decent experience with friendly service and a solid breakfast."

"fully enjoyable experience hard to beat hotel stay highly recommend staying"

"The hotel was very charming and clean, room was comfortable. I have some back problems so I was worried when I saw other reviews complaining about the beds but I personally had no issues, they were very comfortable. Lots of parking, and lots of good restaurants within walking distance."

"Friendly staff and very clean room."

"One of the best hotels I have stayed at in St. Louis! I was very impressed by their cleaning staff. Daily housekeeping is the norm, not a request, and they are thorough, which is a refreshing change! Great location too, lots of walkable restaurants and shops."

"Staff was friendly, breakfast was good. "

"Rather than being 100% negative-I will offer suggestions that would have helped improve the experience. Have a garage entrance near the hotel. It was about 2 blocks away with no signage that indicated this was the correct garage. The instructions indicated the garage was across from the Sheraton, but the hotel it is across from is no longer a Sheraton (it took my 3 tries to find the garage). When you get in the garage there wasn't any signage to tell you where to park for the hotel. When you finally get there-put some carts in the hallway to help folks with luggage. The walk to the correct elevator is long and juggling luggage was difficult. Rethink the look of the reception desk. Huge plastic shields with a security guard standing in front do not give any confidence that this is a safe hotel. The front desk is plastered with signs in neon colors telling what you can and can not do. Including one that said "no shoes, no shirt, no service" It doesn't make you think that this is a nice place. Rethink the cheap, uncomfortable and ugly flooring in the rooms. The baseboards were broken and dirty. The towels and bedding were really thin and low quality. Maybe an upgrade there? The pillows had plastic tags clipped inside (!)-I guess so you wouldn't steal them. I cut my ear sleeping on the darn things. Close the doors to the cleaning closets-they are junky and look terrible. I have stayed at the hotel for years and it must be under new management-never again."