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Balkón Boutique Hotel

3.0 star property
Art Deco hotel with private beach and rooftop terrace

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Photo gallery for Balkón Boutique Hotel

Relax on the rooftop terrace with a sofa and chairs, taking in the city views.
Relax in style with comfortable seating and a beautiful view of the street outside.
Relax in the comfortable seating area with a sofa and armchairs, surrounded by a selection of books and a view of the outdoors.
Enjoy a serene rooftop retreat with breathtaking ocean views and a tranquil atmosphere.
Relax in the hotel's inviting seating area with a sofa and chairs.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room, 1 King Bed, Balcony

Relax in a stylish room with a large bed, flat-screen TV, and city views.

Superior Double Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Renovated in 2021
Blackout curtains
Separate bedroom
Down duvet
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 1 Queen Bed

Relax in a serene space with a large bed, wooden desk, and wicker chair.

Double Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Renovated in 2021
Blackout curtains
Separate bedroom
Down duvet
Premium bedding
Rainfall showerhead
  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Two single beds with white bedding and a large window offering a city view.

Double Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Renovated in 2021
Blackout curtains
Separate bedroom
Down duvet
Premium bedding
Rainfall showerhead
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 King Bed

Relax in a serene space with a large bed, round mirror, and stylish shelving.

Double Room, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Renovated in 2021
Blackout curtains
Separate bedroom
Down duvet
Premium bedding
Rainfall showerhead
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Avenida 10 entre Calle 60 y 62, Playa del Carmen, QROO, 77728

What's nearby

  • Mamitas Beach - 10 min walk - 0.8 km
  • Playa del Carmen Main Beach - 13 min walk - 1.1 km
  • Quinta Avenida - 16 min walk - 1.4 km
  • Gran Coyote Golf - 4 min drive - 4.3 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 3.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Crisol - ‬2 min walk
  • ‪Quadra Café - ‬8 min walk
  • ‪Tropical Tacos - ‬5 min walk
  • ‪Que Huevos - ‬6 min walk
  • ‪El Arabe - ‬6 min walk

About this property

Balkón Boutique Hotel

Hotel remodelled in 2021 and located near Mamitas Beach
Located close to Playa del Carmen Main Beach and Quinta Avenida, Balkón Boutique Hotel provides a rooftop terrace and an outdoor entertainment area. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with free cabanas and sunloungers
  • Bike hire, coffee/tea in reception and coworking spaces
  • A lift, a water dispenser and outdoor furniture
  • Beach towels, tour/ticket information and beach umbrellas
Room features
All guest rooms at Balkón Boutique Hotel include thoughtful touches, such as premium bedding and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning.
More amenities include:
  • Bathrooms with rainfall showers and hairdryers
  • 42-inch flat-screen TVs with Netflix, streaming services and digital channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - November 2021

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Balkón Boutique Hotel Hotel
Balkón Boutique Hotel Playa del Carmen
Balkón Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

Does Balkón Boutique Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 PM.

Is Balkón Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Balkón Boutique Hotel?

Balkón Boutique Hotel doesn't offer parking.

What time is check-in at Balkón Boutique Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Balkón Boutique Hotel?

Checkout is at noon.

Where is Balkón Boutique Hotel located?

Located in Luis Donaldo Colosio, this hotel is within a 15-minute walk of Mamitas Beach, Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

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Balkón Boutique Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 64 reviews
Rating 8 - Good. 13 out of 64 reviews
Rating 6 - Okay. 8 out of 64 reviews
Rating 4 - Poor. 1 out of 64 reviews
Rating 2 - Terrible. 5 out of 64 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, smells nice, and some how new. I’ll definitely stay again
Stayed 1 night in Jun 2025

2/10 Terrible

Mateo

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is very noisy
Stayed 10 nights in Jun 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay that got extended more than once, that says it all!
Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended stay on extended stay, wish I was still there!
Stayed 2 nights in Mar 2025

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, although didn’t feel as nice as the first time I stayed there
Stayed 1 night in May 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! I would definitely come back
Stayed 1 night in Apr 2025

8/10 Good

Kirsten

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
Stayed 3 nights in Apr 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

6/10 Okay

Amber

No hot water
Stayed 1 night in Feb 2025

10/10 Excellent

Mily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Stayed 4 nights in Jan 2023

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Stayed 3 nights in Aug 2022

6/10 Okay

Yeeke

Liked: Cleanliness, amenities
The room was clean and had all the facilities needed. Staff was friendly. The rooms are so noisy, you hear noise the entire night, I think there is no isolation at all. They provide earplugs in the room, but even they don’t help a lot, you can still hear the noise from outside through them.
Stayed 2 nights in Dec 2023

2/10 Terrible

Kristy Perez-naranj

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Better options elsewhere

The only thing this hotel has going for them is that it is new and modern. It is far from practically everything, it is adjacent to homes so you hear dogs barking and kids crying at all times of the night. The lobby remains with its sliding glass doors open all night so you have some sketchy people hanging in the lobby. We didn’t sleep for two nights due to the noise and decided to cut out loses and check out early and pay for another hotel. When we approached the lady at check out about our issues she just gave us a blank stare and said nothing she could do and then charged us $2 for a bottle of water we consumed considering we were leaving early and loosing our money. This was our 12th trip to Playa del Carmen and we have never felt so uncomfortable before at a hotel. Stay elsewhere. There are many great options in Playa.
Stayed 4 nights in Jun 2022

10/10 Excellent

Maria

Stayed 6 nights in May 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Stayed 4 nights in May 2025

10/10 Excellent

GibboRadio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones, comodidad.
Stayed 1 night in May 2025

8/10 Good

J

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super service - udemærket hotel.

Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
Stayed 1 night in Apr 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Gerald

Liked: Cleanliness
Bon hôtel mais un peu froid sans âme.
Stayed 2 nights in Mar 2025

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito y a unos pasos de los restaurantes y tiendas de la 5ta y la playa. El personal es muy amable, sobre todo Min, la chica de recepción. El único detalle es que la alberca podría estar en mejores condiciones, pero aún así es muy bonita. Totalmente recomendado si vistas Playa del Carmen.
Stayed 3 nights in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción en relación al precio y la calidad del hotel. Esta a unos 10 minutos caminando de la 5ta avenida. El hotel está limpio y el personal nos trató muy bien. La zona del hotel no es la mejor y hay un poco de ruido en la noche por la avenida.
Stayed 7 nights in Feb 2025

10/10 Excellent

Laurie

Stayed 1 night in Mar 2025