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Illusion Boutique Hotel

3.5 star property
Hotel with free breakfast, a quick walk to Central Square

Choose dates to view prices

Photo gallery for Illusion Boutique Hotel

Terrace/patio
Exterior
Reception
Exterior
Deluxe Room
In the heart of Central Square, Illusion Boutique Hotel By BFH offers a serene escape with free local cuisine for breakfast and stunning views from the rooftop terrace. Guests can unwind by the outdoor pool, get lost in a book at the library, or take advantage of helpful multilingual staff and tour assistance.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • 24/7 front desk
  • Room service
  • Pool
  • Housekeeping
  • Air conditioning
The current price is €41
includes taxes & fees
24 Sept - 25 Sept

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

Single Room, Partial Ocean View (Cabanas Vision)

8.4 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room

Junior Room

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room

Comfort Room

Comfort Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Free bottled water
Minibar
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Central Square - 5 min walk - 0.4 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬2 min walk
  • ‪La Vicenta - ‬2 min walk
  • ‪Deck 5 Pool And Skybar - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk

About this property

Illusion Boutique Hotel

Boutique hotel near Central Square
Located close to Quinta Alegría Shopping Mall, Illusion Boutique Hotel provides free continental breakfast, a rooftop terrace and a library. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sunloungers and pool umbrellas
  • A 24-hour front desk, multilingual staff and a nature reserve
  • Smoke-free property and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Illusion Boutique Hotel offer thoughtful touches, such as air conditioning, in addition to amenities, such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (76 centimetre high)
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
This property's beach club is 600 yards (550 metres) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 5 and younger are not allowed at this property; all guests older than 5 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Illusion Boutique Hotel ?

As of 26 Aug 2025, prices found for a 1-night stay for 2 adults at Illusion Boutique Hotel on 24 Sept 2025 start from €40.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Illusion Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Illusion Boutique Hotel ?

This property doesn't offer parking.

What time is check-in at Illusion Boutique Hotel ?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Illusion Boutique Hotel ?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Illusion Boutique Hotel located?

Located in Downtown Playa del Carmen, this boutique hotel is within a 10-minute walk of Central Square and Quinta Alegría Shopping Mall. Xcaret Eco Theme Park is 6.2 mi (10 km) away.

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Illusion Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 292 out of 806 reviews
Rating 8 - Good. 268 out of 806 reviews
Rating 6 - Okay. 107 out of 806 reviews
Rating 4 - Poor. 64 out of 806 reviews
Rating 2 - Terrible. 75 out of 806 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hemantkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price and friendly staff (Sam & Candela) for the price they offer! My room had the best new shower head installed, property is under new management so they are going through small curves here and there learning and improving
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room!
Stayed 8 nights in Feb 2025

4/10 Poor

Hector Alonso Uribe

Disliked: Amenities, property conditions & facilities
Water was nastie in shower and sink, dirty pool
Stayed 10 nights in Apr 2025

2/10 Terrible

Carina

Disliked: Cleanliness, property conditions & facilities
So many bad things
Stayed 3 nights in Apr 2025

8/10 Good

Dino

Liked: Cleanliness, staff & service
The hotel is half under construction, the rooftop patio could be so much more but, generally, the hotel seems kinda abandoned. Good area but do not expect quiet as there are roosters across the pedestrian street (which allows cars) and a club nearby is very noisy until about 1 or 2am. Staff was friendly and tried to accommodate. Rooms clean and amenities work.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Stayed 1 night in Dec 2023

8/10 Good

marie ulrika camilla

Liked: Cleanliness, staff & service
Ok!
Stayed 12 nights in Feb 2025

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Don’t go there ever.
Stayed 3 nights in Dec 2024

10/10 Excellent

Roberto Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 4 nights in Mar 2023

8/10 Good

Mahealani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good price for size of room
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
all super good, especially the location
Stayed 5 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great helpful staff, loud club noise from nearby a

Elevator doesn't work, no repair plans, and our room was on the 4th. The desk clerk carried our bags up for us! Housekeeping is the best: extra decorative folds of towels and TP. 😍 Continental breakfast 😜 Nice rooftop pool. Location good and bad: half block to beach 👍 late late loud noise from Frog's 👎👎👎
Stayed 4 nights in Dec 2024

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The way this hotel is advertised on Expedia is truly an "Illusion". The hotel is a construction zone in progress. Banging noise in morning and during the day. The rooms are run down and smell of mold. Towels are old and discolored. Hot water for showers only gets luke warm. The pool is located on what looks like an abandoned roof top. Elevator is broken. I understand you get what you pay for but please at least be forthcoming about what we can expect before reserving a room. It's also insulting that the hotel charges $5 for each additional hour for late checkout.
Stayed 2 nights in Mar 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
No elevator
Stayed 4 nights in Jan 2025

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Stayed 8 nights in Jan 2024

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locations and surprisingly quite!

This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.
Stayed 2 nights in Dec 2024

6/10 Okay

Ronen

Liked: Cleanliness, staff & service
Perfect location, if u stay on the street side too much noise from the clubs very noisy
Stayed 10 nights in Mar 2023

4/10 Poor

Ceydi

Disliked: Cleanliness, property conditions & facilities
Staff
Stayed 5 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly since enter the lobby and all around the property it's clean they clean your room every day the only thing is that they change the linens every three days
Stayed 4 nights in Sep 2023

10/10 Excellent

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience, friendly service.
Stayed 3 nights in May 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return

2/10 Terrible

Zaki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing that I liked, extremely disappointed with this property and the staff that running the place, lack of communication since no one spoke English, rudeness and disrespect! All they do is set behind the counter eating and drinking Meta an Argentinian drink, elevator broken, hand doors and balcony doors are broken, blood stains all over the towels and sheets, safe in rooms are broken, shower head broken, noise from outside because doors are not sealed and secured, wet paint and painting and construction outside your door which makes you feel like you’re in working zone not a hotel. I mean everything was wrong about this place, which should be delisted immediately from all vacations sites.
Stayed 10 nights in Feb 2025

2/10 Terrible

GABRIELA

Disliked: Cleanliness, amenities, property conditions & facilities
NEVER THIS HOTEL!!!
Stayed 3 nights in Jan 2024

10/10 Excellent

rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this hotel to be very convenient to the beach as well as 5th Ave and all that it has to offer. The hotel and rooms were clean, the staff were very friendly and helpful and great service. The air conditioning was cold and the water was hot. Highly recommend and will book again.
Stayed 6 nights in Oct 2023

4/10 Poor

David

Disliked: Amenities, property conditions & facilities
The only nice thing about this hotel is that it is in walking distance from the beach. Other than that, not much more.