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Paradisus Playa del Carmen - All Inclusive

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5 outdoor pools, pool umbrellas, pool loungers
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
On the beach, beach umbrellas, beach towels, beach bar
5 outdoor pools, pool umbrellas, pool loungers

Overview of Paradisus Playa del Carmen - All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Paradisus Playa del Carmen - All Inclusive

5.0 star property

8.4/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

Explore the area

  • Popular LocationGuadalupe Church3 min drive
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationPlaza Las Americas8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

About this area

Playa del Carmen

Located in Playa del Carmen, Paradisus Playa del Carmen - All Inclusive is near theme parks and on the beach. Quinta Avenida and Quinta Alegría Shopping Mall are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Travelling with kids? Consider Temazcal Natura and Cenote Chaak Tun. Swimming offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Guadalupe Church - 3 min drive
  • Gran Coyote Golf - 6 min drive
  • Plaza Las Americas - 8 min drive
  • Punta Esmeralda Beach - 9 min drive
  • Playa 88 - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • Fonda Argentina - 18 min walk
  • La jungla de la riviera - 4 min drive
  • Ferrons Chicken - 4 min drive
  • Tiramisu Pasteleria Italiana - 4 min drive
  • La Bamba Jarocha - 4 min drive

About this property

Paradisus Playa del Carmen - All Inclusive

5-star luxury property by the sea
Located close to Quinta Avenida and Quinta Alegría Shopping Mall, Paradisus Playa del Carmen - All Inclusive provides a free breakfast buffet, free water park access and a swim-up bar. With a beachfront location, a beach bar and beach umbrellas, this property is the perfect place to soak up some sun. Indulge in a body treatment, a body scrub and a manicure/pedicure at Yhi Spa, the on-site spa. Be sure to enjoy a meal at any of the 14 on-site restaurants. Aerobics classes and yoga classes are offered at the health club; Paradisus Playa del Carmen - All Inclusive also has shopping on site, 2 cafes and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room.
Additional perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • A lift, multilingual staff and meeting rooms
  • A reception hall, wedding services and outdoor furniture
  • Guest reviews say good things about the family-friendly amenities, dining options and helpful staff
Room features
All 488 rooms include comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets and down duvets
  • Rainfall showers, designer toiletries and hairdryers
  • 50-inch flat-screen TVs with cable channels
  • Daily housekeeping, desks and phones

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily
  • 14 restaurants and 2 coffee shops
  • 15 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 5 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Pilates classes
  • Playground
  • Shopping
  • Hot tub
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Playa del Carmen
Playa del Carmen
Guest rating 4+
Guest rating 4+
5 star
5 star
Family-friendly
Family-friendly
Free WiFi
Free WiFi
All-inclusive resort
All-inclusive resort

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Paradisus Playa del Carmen - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at ?

As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at on 10 Feb 2023 start from €468.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Playa del Carmen - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen - All Inclusive?

Self-parking is free at this property.

What time is check-in at Paradisus Playa del Carmen - All Inclusive?

Check-in is from 3 PM - midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen - All Inclusive?

Yes, the property is all-inclusive. Activities include bartending classes, cooking classes, water fitness classes and more.

Where is Paradisus Playa del Carmen - All Inclusive located?

This Playa del Carmen property is on the beach, 2.8 mi (4.6 km) from Quinta Avenida, and within 9 mi (15 km) of Quinta Alegría Shopping Mall and Río Secreto. Xplor Theme Park and Xcaret Eco Theme Park are also within 9 mi (15 km).

Paradisus Playa del Carmen - All Inclusive Reviews

Paradisus Playa del Carmen - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 567 out of 1016 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 240 out of 1016 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 104 out of 1016 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 56 out of 1016 reviews" "
" "4 - Poor 6%
Rating 2 - Terrible. 49 out of 1016 reviews" "
" "2 - Terrible 5%

9.2/10

Cleanliness

8.9/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed, Milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and surrounding environment. Wish they provide coffee/tea in the room

10/10 Excellent

Laila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the of the food has to be improved. We stayed several times at this hotel in the past and we always spoke very well about the food and that was one of the reasons we went back. Unfortunately the buffet was an international buffet with the exact same food every single day so we ended up going out to restaurants. I don't travel to a beach destination specially in Mexico to eat hot-dogs and hamburgers. Other than that we had a great time.
Stayed 6 nights in Dec 2022

10/10 Excellent

Eleanor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park was the perfect size for our family. We all enjoy it a lot. It was never too crowded & really a plus that we could order food by the pool and water park. The food and the service at the restaurants, and the whole resort was very good. We will definitely consider returning.

10/10 Excellent

Pengying

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The local of the hotel is very good. It is close to a lots of attractions. The hotel is pretty clean and has lots of swimming pools. The only thing can be better is the restaurants. We stayed there for 7 nights. It is hard to book a restaurant before 9:00pm. But the buffet is pretty good and no reservation required.

10/10 Excellent

Tara L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous, but it was the staff that were the star of the vacation. Amazingly kind and helpfuk

10/10 Excellent

Tara

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally my only complaint about this property is that there weren't enough hooks in the room to hang wet bathing suits and towels. The staff is beyond amazing, especially our concierge Nestor Herrera, who helped with everything from dinner reservations to setting up surprises in the room for our son, to personally seeing us off at check-out. There are several restaurants to pick from and 24 hour room service is also included. The food was as good as was expected for a resort, there was never a wait for a table, and meals arrived hot and fast. The pools and grounds are cleaned continuously and our rooms were always restocked with fresh snacks and bottles of water. I cannot say enough wonderful things about our stay at Paradisus Playa del Carmen.

10/10 Excellent

Starleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked: two areas (Family and Adult only); fun pool options; excellent dining options, kids care centre, pool service & protocols, exceptional service from porters; activities for kids.; resort maps posted; Beach access and service; room fridge had good supply of refreshments including water; great activities in plaza every night. Resort wifi. Didn't like: eco-water suggestions re laundry not being adhered to (room service changed towels everyday when requested not to); no wine in fridge; some disconnect between registration desk and porters; 2-tier system somewhat problematic..(some of the family was Reserve and some not, so couldn't always hang out together. However , everyone treated well by staff).. ; wildlife in pool area raiding food left unattended; no paper maps of resort provided (was given a photocopy but couldn't make out what anything was on the map);

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were a family of 4 (2 young adult children). Had asked for 2 rooms close to each other with second room to have 2 separate beds for the adult children (had stated that a couple of times in the booking/confirmation emails). They gave us rooms with king beds in both and never stated they couldn’t provide us with what was requested. So we needed to have a single uncomfortable cot brought in for our tall children to sleep on. Other than the bed situation, the rooms were clean and roomy. Had great drink and food service while lounging on the beach - did not hit the pools. Our biggest disappointment was the buffet dining in the adult side of the resort. We found that if you didn’t partake in the “made to order” items, all other hot foods were either lukewarm or even cold. And the selection of different food options each day at the buffet wasn’t overly enticing. We tried to hit up as many of the restaurants as we could for dinner and we enjoyed (Sal Steak, Bana Asian, Cappella Italian and Mole Mexican), the Market Grill was a big disappointment - each plate had undercooked and over cooked items. And we saw other patrons also leaving their meals at the same time. We were also placed in the “Reserve” building of the resort but were told we would need to pay extra to upgrade to be allowed to use the pools at our building and even partake in the snack/drink area in the lobby of our own building. That seemed weird considering how much we had already paid $$$$.

6/10 Okay

Barbara Leigh

Travelled with family
Liked: Staff & service, property conditions & facilities
The majority of the staff were wonderful. Very friendly and kind. The hotel was clean and beautiful. Hector the activities guy was super fun and really has a way of getting people involved. I have been to several all inclusive resorts and the buffet food options at this was my least favourite. There were not many options, not a lot of variety. The same roasted vegetables at dinner were being served at breakfast. I would have expected better options from a higher rated resort. Thankfully they have many restaurants but you need to reserve and do so on your day of arrival for the duration, otherwise you may not get in. Also, be careful because there are items on the menu that are not free, not included in your all inclusive price. Another thing I have not experienced before. If you pay extra at this resort you get excellent service and your own concierge. You have access to a couple other restaurants, you have primo seating on the beach with a bar two steps away, you have access to the covered loungers...if you do not pay extra you do not have access to these things. We did not book the extra. I didn't like that they do this, basically separating two classes of people. An all inclusive is an all inclusive, not a partial all inclusive. Maybe this is the way of the world now, I don't know but I have never experienced it and I think it is wrong, just my opinion. Overall it was a nice place, awesome vacation with our large family...but I would not go back to this resort.

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service
Roberto is fantastic!!
Stayed 4 nights in Dec 2022