Paradisus Playa del Carmen – Riviera Maya - All Inclusive

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Luxury
VIP Access
5.0 star property
9.0

Wonderful

Urban oasis steps from the beach

Stunning and expansive, this urban oasis in Playa del Carmen offers a vibrant atmosphere just minutes from city centre and the beach. Delight in exceptional dining, a beautiful pool area, and a rejuvenating spa, all while enjoying family-friendly activities and attentive service.

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
The current price is €346
includes taxes & fees
31 Oct - 1 Nov

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Family Concierge Junior Suite Nature View

A modern hotel room with a large bed, a desk, a chair, and a balcony with a view of greenery.

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Nature View)

A hotel room with a bed, a desk, a TV, and a minibar.

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(59 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Nature View

A hotel room with a large bed, a flat-screen TV mounted on the wall, a glass-enclosed balcony with a hot tub, and a view of a building and greenery.

Master Suite Nature View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Nature View)

A hotel room with two beds, a TV, a balcony with a view, and a dining area.

Suite (Nature View)

9.0 out of 10
Wonderful
(11 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite Nature View

A hotel room with two beds, a TV, a sofa, and a balcony with a view.

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Suite SwimUp

A modern hotel room with a bed, a TV, a sofa, a coffee table, and a view of an outdoor pool area.

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Concierge Master Suite SwimUp

A poolside area with lounge chairs, a small table, and a hot tub.

Family Concierge Master Suite SwimUp

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite Nature View

A modern hotel room with a large bed, a glass-enclosed bathroom, and a view of the outdoors.

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Roulette Room Playa del Carmen or La Perla

A hotel room with two beds, a large mirror, a modern painting, and a bathroom visible through the mirror.

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(30 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

A modern hotel room with a kitchen area, dining space, and a balcony with a view.

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed

View all photos for Family Concierge Junior Suite SwimUp

A hotel room with a bed, a TV, a desk, and a view of the outdoor pool area.

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Concierge Two Bedrooms Master Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Family Concierge Two Bedrooms Master Suite SwimUp

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

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About the area

Located in Luis Donaldo Colosio, a neighbourhood in Playa del Carmen, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near theme parks and on the beach. Xplor Theme Park and Terminal Punta Venado are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Alegría Shopping Mall and Quinta Avenida. Travelling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with windsurfing and swimming nearby, or enjoy the great outdoors with ecotours. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • A historic building with a large dome and a bell tower.
    Guadalupe Church
    9 min walk - 0.8 km
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    3 min drive - 2.5 km
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    4 min drive - 2.9 km
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    5 min drive - 3.2 km
  • Punta Esmeralda Beach
    18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    44 min drive

Restaurants

  • Naos
    1 min drive
  • Sunset Grill
    4 min walk
  • Hadar
    1 min drive
  • Capella
    3 min walk
  • Tacos el Rey
    4 min drive

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

  • Property highlights
  • Located close to Quinta Alegría Shopping Mall and Quinta Avenida, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar and a beach bar. Indulge in a manicure/pedicure, a body wrap and a facial at Yhi Spa, the on-site spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Pilates classes and yoga classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on-site, a coffee shop/cafe and a garden. Free in-room WiFi is available to all guests, along with a playground and a hair salon.
  • Additional perks include:
    • 5 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
    • Free self-parking
    • Outdoor furniture, ATM/banking services and multilingual staff
    • A porter/bellboy, a dock and luggage storage
    • Guest reviews say great things about the beach locale, pool and helpful staff
  • Room features
  • All 510 rooms include comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
  • Extra amenities include:
    • Rainfall showers, designer toiletries and baths or showers
    • 50-inch flat-screen TVs with cable channels and DVD players
    • Wardrobes/cupboards, daily housekeeping and desks

All-inclusive details

  • All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks and beverages included
    • 24-hour room service

Lessons/classes/games

    • Bartending
    • Cooking
    • Dancing

Entertainment

    • On-site entertainment and activities
    • On-site live performances

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 31 Oct 2026 start from €346, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Self-parking is free at this property.

What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Some rate plans available at this property are all-inclusive.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 669 out of 1010 reviews
Rating 8 - Good. 196 out of 1010 reviews
Rating 6 - Okay. 86 out of 1010 reviews
Rating 4 - Poor. 29 out of 1010 reviews
Rating 2 - Terrible. 30 out of 1010 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic trip! Would stay here again. 100% recommend getting the family concierge, it elevated the trip so much. Cynthia was our concierge and made our trip absolutely amazing! The rooms you could tell had some wear and tear but the entire resort was extremely clean. Fantastic staff and great food.
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good and service great profesional staff
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd time staying at the property and the first bringing our kids. In the past we stayed on the adult side. Everyone is always so nice, the property is gorgeous, the accommodations are wonderful and we love staying there!
Stayed 6 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely beautiful place, great room And great activities for the kids! Would totally recommend the resort
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a family concierge room and it was 100% worth it! Our concierge, Erika, was so attentive and made our kids feel so special with surprises to the room each day. Great resort for kids with all the activities they plan. Also great for parents, as you can take advantage of the kids club and then use the adult only side amenities!
Stayed 5 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Friendly staff Kids friendly amazing activities for kids. Pool nice area.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Friendly kid room are ok and clean
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome!! We had a blast on our family vacation. Super kids friendly. The kids loved the kid's club and water park, and wanted to go everyday. The food and service was great. The only thing negative was the mosquitoes at night, but nothing that bug spray can't fix. Definitely coming back.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service was great. Hotel is a Little difficult to get around.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property, everyone was extremely friendly and helpful. It’s a great place to travel with kids, the food options were great and the overall hotel was clean
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are some staff members that were wonderful but some were awful. The cleaning service were the BEST
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all inclusive hotel I ever stayed at, i highly recommend it for families with kids . Such a great spots for them to play in the water .Food amazing , the staff it’s the best ! But I want to do a big shout out to Raquel who made my stay the most memorable and comfortable she helped me with everything even so many little Carrol to celebrate my wife and daughters bdy! Raquel thank you much you are the best!!!!! My family loved this hotel
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 experience! The resort was beautiful, clean, and well maintained. The staff were friendly, attentive, and always willing to help. The food and drinks were excellent, with plenty of choices throughout our stay. The rooms were comfortable, the entertainment was enjoyable, and the overall atmosphere was relaxing and welcoming. Everything exceeded our expectations. We would definitely return and highly recommend this all-inclusive hotel!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful. Room needs more dusting. Excellent pool. Cool drinks from the bar.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my family Nestor at the family concierge took excellent care of all our needs. Would definitely vacation here again.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Paradisius Playa Del Carmen, and it was even better than the first time. The staff went above and beyond to give us exceptional service. The food, pools, and entertainment was great. The only negative is the beach, but they can't be blamed for that. Highly recommend this resort.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for our Family Vacation. Excellent location.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all-inclusive resorts
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facilities were top notch!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, food awesome and overall everyone from the hotel was welcoming and caring. Kids loved the pools and activities in the evenings.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the family concierge package. We had Jonathon Vergara as our concierge. He was amazing. He took care of every detail, including toys and gifts for the kids, making restaurant reservations, and solving any issue that we had arise. Overall, the staff was amazing. Everything was spotless. We enjoyed the aqua park and all the pools.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is wonderful, clean and well maintained. The staff are always welcoming and willing to help. There were many varieties of food and restaurants of every cuisine. We really loved the hibachi and their chefs performance. The staff wasn't pushy like other hotels about joining a membership. Thats very important for us. We appreciate every person there who made our stay wonderful and will definitely come back to this property.
Stayed 8 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was delicious and the staff was friendly. The shows and amenities
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s kids-friendly, the staff are great and the shows are also. We spent a great time here.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome place for children. Our room was spacious and well-maintained; the food was objectively good, and the entertainment was really solid. The best part was the water park for the kids! They spent most of their day there, at the pirate ship pool, kids club, and pigging out at the restaurant. They couldn't get enough! And that means a lot coming from 4, 6, and 7-year-old girls! Nothing but joy the entire 4 days. We'll definitely be back again.
Stayed 3 nights in Aug 2026