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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

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Luxury
VIP Access
5.0 star property
8.8

Excellent

Urban oasis steps from the beach

Stunning and expansive, this urban oasis in Playa del Carmen offers a vibrant atmosphere just minutes from city centre and the beach. Delight in exceptional dining, a beautiful pool area, and a rejuvenating spa, all while enjoying family-friendly activities and attentive service.

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
The current price is €373
includes taxes & fees
17 May - 18 May

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(54 reviews)
  • Garden view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

Family Concierge Suite SwimUp

  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 106 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

9.2 out of 10
Wonderful
(27 reviews)
  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Living area

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 184 sq m
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

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About the area

Located in Luis Donaldo Colosio, a neighbourhood in Playa del Carmen, Paradisus Playa del Carmen – Riviera Maya - All Inclusive is near theme parks and on the beach. Xplor Theme Park and Ferry to Cozumel are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Alegría Shopping Mall and Quinta Avenida. Travelling with kids? Don't miss Xcaret Eco Theme Park. Discover the area's water adventures with windsurfing and swimming nearby, or enjoy the great outdoors with ecotours. Visit our Playa del Carmen travel guide
Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719

What's nearby

  • Playa 88
    Playa 88
    5 min walk - 0.4 km
  • Church of Guadalupe, Tapalpa (Mexico)
    Guadalupe Church
    9 min walk - 0.8 km
  • Quinta Avenida
    Quinta Avenida
    4 min drive - 2.5 km
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    5 min drive - 2.9 km
  • Punta Esmeralda Beach
    18 min walk - 1.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    44 min drive

Restaurants

  • Naos
    1 min drive
  • Hadar
    1 min drive
  • Sunset Grill
    4 min walk
  • Capella
    3 min walk
  • illy cafe
    3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

  • Luxury family-friendly property near Quinta Avenida
  • Located close to Quinta Alegría Shopping Mall, Paradisus Playa del Carmen – Riviera Maya - All Inclusive provides free water park access, a swim-up bar and a beach bar. Indulge in a body treatment, a body scrub and a body wrap at Yhi Spa, the on-site spa. Be sure to enjoy a meal at any of the 13 on-site restaurants. Pilates classes and yoga classes are offered at the health club; Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has shopping on-site, a coffee shop/cafe and a playground. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room.
  • Additional perks include:
    • 5 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
    • Free self-parking
    • Beach towels, beach umbrellas and a lift
    • A ballroom, tour/ticket information and multilingual staff
    • Guest reviews say great things about the beach locale, pool and helpful staff
  • Room features
  • All 510 rooms include comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
  • Extra amenities include:
    • Rainfall showers, designer toiletries and baths or showers
    • 50-inch flat-screen TVs with cable channels and DVD players
    • Wardrobes/cupboards, daily housekeeping and desks

All-inclusive details

  • All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks and beverages included
    • 24-hour room service

Lessons/classes/games

    • Bartending
    • Cooking
    • Dancing

Entertainment

    • On-site entertainment and activities
    • On-site live performances

Awards and affiliations

  • Eco-certified property
  • This property participates in Ecostars – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Capella
  • Kanna Beach Club
  • Sal Steak Cave
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25,005 square foot of space)
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 3 floors
  • 8 buildings
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on 17 May 2026 start from €373, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Playa del Carmen – Riviera Maya - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Self-parking is free at this property.

What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Paradisus Playa del Carmen – Riviera Maya - All Inclusive located?

Nestled on the beach, this Luis Donaldo Colosio property is within 3 mi (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Río Secreto and Xplor Theme Park are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

8.8

Excellent

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 630 out of 1002 reviews
Rating 8 - Good. 210 out of 1002 reviews
Rating 6 - Okay. 95 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Cassandra

Liked: Cleanliness
Amazing stay for family!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

JIN FENG

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly resort.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, staff was very friendly and helpful
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Jenelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for kids! Lots to do!
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Maria E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Many activities during day and night. Restaurants and food was very good. Pools and beach were really nice.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

James George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed, clean, and fun
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Paradisus. The hotel was nice and clean but the resto was amazing.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Lars Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus is family-friendly and the staff is friendly and attentive. The kids enjoyed the pool and the water park a lot.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amenities. There were activities day and night that were family-friendly and engaging!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the family side, was great for younger kids. Food was really good
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort. Family had a great time. Would totally come vaxnu
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Sandie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were extremely pleasant and helpful. Pool areas were very nice. Food was OK but not the best. However all in all it was a great experience.
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and very friendly and helpful,everything was excellent. The only real drawback is the beach is a bit of a disappointment and maybe more activities for younger kids. Overall very happy with our decision to go there and will be back
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing grounds - lots to do especially for the kids! All of the à la carte dinners we have tried were all very delicious! Definitely recommend it and most likely will return!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Great experience my family with 2 young kids. Service was great, restaurants are fantastic
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Amazing place to stay. Family concierge service made the trip better than we could have hoped for.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness, pools, beach, food, friendly staff.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly & courteous staff and the food was awesome! Lots of space at the pools and plenty to do between the water park, main pool, beach, kids club activities, etc.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for the whole family! Kids club for 3-4 years old along with one for 5-10 year olds. Water park is great for all ages Buffet has limited options but the rest of the food was fantastic The shows were less than great but the older kids do get to take part in one of them which was cute
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow this place was wonderful. Doing the family concierge was a great decision. Extra loungers, pool, private beach area, helpful concierge via whats app for booking our dinners and answering any questions we had. Cute gifts for the kids and adults. The food was amazing all over the property. Nespresso coffee shop and ice cream spot were our family favs!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Best location for families, everything way perfect.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Bob

Liked: Cleanliness, amenities, property conditions & facilities
Large property with lots of kids activities. Food is a notch above typical all inclusive dining. Good sized quiet rooms too.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Eliza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here makes the trip - Arturo at the pirate ship pool, Edgar and Daniel in the activities department, Jorge in FC, and Agustin at the Celsius bar - all deserve special shout outs for going above and beyond to make the trip amazing. Property could use some cosmetic updates but overall offered a comfortable and relaxing family vacation. Food was about as expected but had plenty for our picky eaters, and daily gelato never hurts.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Leila Sedighi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and service. We were family of 4 with 2 kids. Indeed the best all inclusive experience. Thank you Paradisus team for making our trip so memorable.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Fritz

Liked: Cleanliness, amenities, property conditions & facilities
The cleanness of the room, the food, the drinks, the services, and so much more. We enjoyed ourselves.
Stayed 4 nights in Feb 2026