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The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

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Rooftop terrace
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Room amenity

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property

4.2/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

Explore the area

  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationMamitas Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

About this area

Playa del Carmen

Located near the beach, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Playa del Carmen Main Beach and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach - 3 min walk
  • Mario Villanueva Stadium Madrid - 4 min walk
  • Quinta Alegría Shopping Mall - 6 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5-star luxury hotel located in Downtown Playa del Carmen
The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is located close to Playa del Carmen Main Beach and Quinta Avenida, and provides a poolside bar, a rooftop terrace and dry cleaning/laundry services. Treat yourself to a deep-tissue massage, hydrotherapy or aromatherapy at Okom, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business centre and a sauna. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hot tub.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), luggage storage and tour/ticket information
  • Wedding services, a billiards/pool table and a gift shop
  • Guest reviews speak highly of the helpful staff and location
Room features
All 120 rooms feature comforts, such as furnished balconies and air conditioning, in addition to thoughtful touches, such as separate sitting areas and dressing gowns. Guest reviews give good marks for the cleanliness, size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, microwaves and coffee/tea makers

All-inclusive details

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
On-site PCR COVID-19 testing is available for a USD 115 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Yoga classes

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Furnished balcony

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: USD 10 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 28 Nov 2022, prices found for a 1-night stay for 2 adults at on 5 Dec 2022 start from €169.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Mario Villanueva Stadium Madrid are also within 5 minutes.

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive Reviews

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive Reviews

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 580 out of 1001 reviews" "
" "5 - Excellent 58%
Rating 4 - Good. 232 out of 1001 reviews" "
" "4 - Good 23%
Rating 3 - Okay. 87 out of 1001 reviews" "
" "3 - Okay 9%
Rating 2 - Poor. 50 out of 1001 reviews" "
" "2 - Poor 5%
Rating 1 - Terrible. 52 out of 1001 reviews" "
" "1 - Terrible 5%

4.6/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness

4/5 Good

Nicole
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and in a great location. It’s not on the beach but close enough to walk. Plenty of restaurants and shopping are close by. The rooftop pool is pretty but small. I liked the music on the rooftop, but it was too loud. The staff were friendly and accommodating. My one big complaint is that the hot water was hit or miss. I had to take some cool showers which was not pleasant and never once had warm enough water at the sink for washing my face.
Stayed 4 nights in Nov 2022

4/5 Good

Dave
Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Reef 28 is a nice friendly environment with a wonderful staff and service. The food choices were good although there are items not included on the menu in the all inclusive package when you book through Expedia. The room had a musty smell when we first arrived. After running a/c for a day it was better. The roof top bar was amazing with great ocean views The spa was excellent. Would stay again for sure.
Stayed 7 nights in Nov 2022

5/5 Excellent

Nicole Marie
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and location for walking around PDC. Only note is the rooftop music is very loud and it’s always club music. Would love the DJs to mix it up more
Stayed 7 nights in Nov 2022

5/5 Excellent

Kristofor
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A gorgeous property with large rooms located in the heart of Playa. Extraordinary service and food from all 4 restaurants. Bonus having access to all services at Reef Playacar and Reef Coco Beach included with the all inclusive package.
Stayed 9 nights in Nov 2022

5/5 Excellent

Frank
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was close to everything. The Staff was great and helpful with any questions. Karen, one of the Hostes, was extremly kind and help me navigate through some things. Carolina was also helpful.

4/5 Good

Kristine
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing and adults only was great. The food could have been a bit better and the gym could use a slight upgrade.

4/5 Good

Sarah
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location for 5th avenue. Didn’t do all inclusive only breakfast and this was perfect for us. As you are so close to 5th avenue there is plenty of choices of food

5/5 Excellent

Alfonso Rene
Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean; love the daily dj upstairs in the pool; good food
Stayed 4 nights in Oct 2022

5/5 Excellent

Malachi
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. This hotel is really beautiful with spacious rooms. I would definitely stay here again!!
Stayed 3 nights in Oct 2022

5/5 Excellent

Carlos
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff definitely we’ll back
Stayed 5 nights in Sep 2022