Ponte a Cappiano Hotels

"Check-in was conducted with a man that did not seem to know much about the hotel he worked in and had little interest. Check-in was swift because he didn’t offer any useful information.Once we got to our two rooms it was obvious he sent us to the wrong set of lifts sending us the long way round.Neither room had a safe and only one had a wardrobe,2 people for 6 nights with just a set of open shelves for storage! We were given the option of another room which annoyingly also had no safe or wardrobe so we stayed put.The bed in this room was like a rock but the air con was new and quiet.After complaining we were offered a second alternative room the next day but had to store all of our stuff in our son’s room or spend the day waiting for the room to become free.This room finally had a safe and wardrobe.However the bed was like a flag stone floor that has been worn in places by 1000 years of footsteps,the air con was useless,the room had two fittings that flashed bright lights constantly, the t.v. was tiny,the bathroom was quite comical at how badly set up it was,from a ridiculous bath plug,a movable shower screen that cannot open,nonsensical positioning of dispensers and general poor state. sound proofing in hotels is never perfect but this one is not good at all.Breakfast was hit n miss but ok. Except for the gentleman that checked us in, all other staff were very good, especially the lady that checked us out who had been exceptional throughout the week. The hotel is kept clean."

"Property has a lot of character and very pretty but was old and not modernized (outlets so so, door was difficult to use metal key), and fairly noisy at night"

"Efficient check-in and reception team was friendly and helpful throughout our stay, as were the staff in the breakfast room. Our room was kept clean with fresh towels everyday. The hotel is located very close to the station and airport shuttle, not in the best street but two minutes walk and you are at the start of everything."

"The room was lovely, the included breakfast was delicious, the staff were incredibly helpful and kind. The only thing was the TV in our room didn't work, but we could live without it."

"The hotel was amazing and the room was incredible. The view was out of this world. Sara had been so helpful leading up to our stay and during. We would definitely come back and stay again!"

"I have been traveling to Italy on business for over 30 years. In my opinion this was the cleanest hotel I have ever stayed. The rooms may not be the most elegant but everything just feels well kept. The staff was extremely helpful and the breakfast was nice."

"Excellent service, stunning property. "

"Nicely refurbished rooms. Clean and tidy."

"Internet was mostly never available, coning and going. It's been the first hotel I came across where internet connectivity in room and also in other areas kept coming and going. Extremely frustrating - unreliable and internet connectivity mostly not available any time of the day simply not acceptable in this day and age."