Verified review
4/10 Poor
Bryan
29 Dec 2020
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Very disappointing hotel for the price. We were initially checked into our hotel, to find many of listed amenities were not actually included/working (TV, A/C,Safe). Further their included toiletries must only mean soap, as there was not shampoo or conditioner. The site lists 2 pools, yet one is a private pool only available to the Main-House suite. Privacy is a minimal for the balconies and windows. 3rd floor rooms are located right underneath a rooftop hot tub, which makes for unfathomably loud noise from the pumps, jets, drains, etc. all through the night as well as the noise associated with any people using the hot tub. We were relocated to the 2nd floor, where the hot tub noises were still loud, but manageable. The rooms are open air concept, so allows for bugs/critters to enter your room (which we were ok with). The big problem with the open air concept was noise at night from everywhere. The club down the street bumping music, the night guard talking on the phone at the entrance, people from other rooms, etc. Peace and quite is impossible here. Stained/ripped sheets, curtains, towels, blankets were the normal. Finding anything unstained was a pleasant surprise. Internet in the rooms was spotty, and generally only available from certain parts of the room. Staff was friendly though.
Stayed 8 nights in Dec 2020