Puerto Vallarta Holidays

excellent - would stay again

The grounds were beautiful and well kept. Every area of the resort was very clean. The pools were all great and we never had an issue finding pool chairs or shade. The beach was kept very clean. The staff was incredible. From the "Experience Makers" working so hard to make our stay wonderful, the front desk staff was so pleasant and check in was very quick. The pool and beach servers were always available and always checking if we needed refills. The wait staff in the restaurants were all so fantastic. We even had one of the chefs come out and speak with my husband (who is vegetarian) to create a meal specific for him. The entertainment was amazing. The aqua lights show and Mexican night were very entertaining, with great performances. The resort itself is older, and could use some updates. Some of the tiles in our room were broken, there was noticable salt corrosion on a lot of the chrome finishes, and there are still old signs from the previous hotel (restaurant names mostly) which made the first few days confusing trying to find anything. The food was all very good, but the vegetarian options are extremely limited, so we had to do some deep searching to find food for my husband to eat. Overall, we had a fantastic stay and would recommend this resort to our friends.

I never leave reviews but this trip was above average in every way. I was travelling with my infant and toddler. Our standards are quite high and we were a little nervous travelling with young kids. Every single staff member went above and beyond to make our stay as seamless and enjoyable as possible. We felt safe and cared for in every way. The food was amazing and there was not 1 thing the entire week we didn’t love. We didn’t even need to leave the resort because we were having ice a good time

Great staff, we were there during construction of the car park next door, they worked long hours some nights made a tough to sleep

Spa was excellent...food was good....the toilet in our room was not working properly the entire stay. Even when they sent maintenance to "fix it' Really the only issue we had.For over a $2200k price for 4 night stay ww expeected better due to the reviews.