Punta Cana Holidays

Great food and variety of activities. Staff was extremely courteous and helpful.

Dining was a nightmare with restaurants you go early at 7 and they said they can’t take you . And customers devices was weak in all areas. Pool not so clean , I had been on several Riu Hotels and by far this is one disappoint me . Room was great with plenty of space for a family of 5 .

This is a beautiful property and it appeared to be a great location to celebrate our wedding anniversary. However, there were a few issues that really let it down for us. The check in process was really unorganized and took far too long since we were encouraged to take a tour of some other rooms in consideration of an upgrade (conveniently our allocated room only had twin beds and there were no other king beds available). Long story short everything seems so unorganized as though the left hand doesn’t know what the right hand is doing. Excluding a small handful of individuals the customer service from staff was lacking in warmth and friendliness and there was a vibe that they didn’t enjoy working there. Too many disappointments to list here so I don’t think we’d go back to this resort.

The staff truly go above and beyond to ensure you are enjoy your time at the resort. My wife and I had a great time, we are looking forward to our next stay. While all the staff is very attentive and friendly, Mayordomo Rafael, the bartenders Jorge, Eric, and Ismael were standouts for us. Top notch service, no complaints!

They offer a great food variety however tell you to have a reservation to some restaurants. When you show up there are hardly any tables taken by reservations. They do not allow you to just walk in which is odd. The bed was hard and uncomfortable. Internet access was great and transportation around the resort and to the airport was fantastic. Prices at the stores on the resort are way overpriced! No ATM on site that I found which was inconvenient.