Rake Hotels

"I love this place and always use it when traveling down to see my family in Hampshire. The staff are always friendly and professional and the place is just gorgeous with nice big clean rooms and lots of facilities. The only tiny thing I'd say is that if you want a drink in the bar during office hours, you'll need to mention it to a member of staff in the restaurant as the bar isn't staffed all the time. They're more than happy to come through and make you one though so no biggie "

"The room was clean. The bed was a twin but could be made into a double. The bracket had be left on one of the twin bed which we kept banding into our leg every time we walk passed. Which was a lot. "

"We recently stayed at Marwell Hotel for two nights and, unfortunately, it was a mixed experience leaning towards disappointing. On arrival, we were given our key and sent to a room that clearly hadn’t been cleaned—half-made beds, a pint glass, a pepperami wrapper, no towels, and marks on surfaces. We had to carry all our belongings back to reception, which wasn’t ideal. The manager did resolve the issue and offered a complimentary drink while we waited, and we were moved rooms after about 30 minutes, which we appreciated. What let the experience down most was the atmosphere among staff. We witnessed multiple arguments involving management, including one near our room with the cleaning team and another with a receptionist. The receptionist remained calm and professional throughout, but the manager’s behaviour came across as rude and uncomfortable to witness. The second room was acceptable but not without issues—cold on arrival, with no working heating (an oil radiator was provided), and no windows to open, which made the room feel stuffy overnight. There were some positives: the bar food was lovely, and the staff we encountered there were friendly, although clearly understaffed. Breakfast was okay but limited, and service was slow. The hotel itself is in a great location for visiting Marwell Zoo and is peaceful, but it is very dated and in need of refurbishment. The website photos don’t reflect the current condition. The pool was also closed during our stay. "

"The good: Nice hotel and lovely attentive staff. The bad: Probably my incorrect expectations but was expecting room AC for a 4* The ugly: Brave the unlit path, if you dare, to get to the Chineham shopping centre. No fault of the hotel but Hampshire County Council should sort this out as its an accident waiting to happen! "

"Hotel was good, rooms clean and comfortable, Staff Ryan, Jane and Jo went above and beyond for us. So caring and friendly nothing was a bother for them. Will definitely stay again. "

"The breakfast was very good for buffet with cooked options. It’s well located for Winchester but not a hotel with charming views and paying for parking on top of room charges needs looking at. Why not make it inclusive ? A fridge in the room and capsule coffee maker would be more useful than a safe. "

"Lovely room, nice and spacious. Great staff including the receptionist, who was brilliant and very welcoming! "

"Beautiful hotel, great facilities. Spa lovely but looking a little tired in places as a few things weren’t working. In every other respect the hotel was gorgeous "

"It was our second time staying at the Langston Quays. We had a lovely stay both times. Room great, staff excellent, breakfast delicious. Something for all tastes. We will be back. It has a big thumb’s up from us 👍"