El Gouna Holidays

Resort was clean - staff friendly and hard working. Food was good - Indian restaurant not so good, quality of food there and decoration was poor. Loved the fresh omelette and fresh pasta options and everyday meat, fish being prepared in front of you. Salads were good - lots of variety but we avoided the ones that looked like 'left overs'. Desert not to my taste / would like some ice cream offering, should be a bar station in restaurant so waiters not making a long journey to get drinks. Didn't eat At beach as food there was basic - chips and meat. We loved the Pirate Hut at the beach for shishah and tea to play chess and listen to waves. Have to fill up fridge with bottled water - this should be filled daily . My son was unwell one night and no water in fridge . When i asked at reception they said it was our duty but I think cleaning staff could easily replace water. Also strict on returning door key and towel keys at check out so don't lose. Some confusion over tax / costs at hotel ATM. ATM near taxi desk apparently costs more than ATM tucked near entrance to buffet restaurant. We loved the animation team - beach volleyball and stretching / voga, aqua aerobics was fun. A bit far away from marina and outside the free pick up zone for most activities on get your guide. Cheaper to book these online as opposed to at resort. Not many English there - nice family resort. Thank you

Staff very professional, nice and friendly

Sehr schönes Hotel; besonders hervorheben möchten wir die Freundlichkeit und Aufmerksamkeit von unserem Zimmer-Reinigungsmann - Vielen Dank!

The hotel, pools, beach, and spa are all great! I had some excellent massages. The manicure and pedicure was not good. The therapist even cut my finger quite deep that it was bleeding. The bed is very comfortable and the A/C works really well in the rooms. the room is very big and very nice. Except the carpet, which was stained. The staff are all very friendly and helpful. WIFI is ok but not great. It wasn't possible to stream Video correctly. I had some issues with the food unfortunately. I got severe stomach cramps after 3 seperate dinners in their restaurants (Matsu, Masala and the new years eve buffet) I only ate or drank at the hotel the whole week I was there. The food didn't taste bad so I guess it was some bacteria or something not clean. This new areas Sahl Hasheesh is a bit empty still. It's being developed. So there aren't that many non-hotel guests around. It's a bit eery walking along the beach at night. Bit of ghost town. You don't hear the construction from the hotel which is good. Rooms4.0Service5.0Location3.0 Hotel highlightsGreat value RoomsThe rooms are big, the bed and pillows are very confortable. the bathroom with bath is nice also. the carpet was pretty stained. Nearby activitiesthe beach is really beautiful and right in front of the hotel. there's a few artificial / farmed reefs you can snorkel just by the hotel. SafetyI felt very safe there. I could leave my belongings on the beach chairs and go for a swim.