Sauna

Reviews of Grandi by Center Hotels

4 out of 5
Grandi by Center Hotels
Seljavegur 2, Reykjavik

Reviews

9.4

Exceptional

Rating 10 - Excellent. 410 out of 561 reviews" "
Rating 8 - Good. 116 out of 561 reviews" "
Rating 6 - Okay. 26 out of 561 reviews" "
Rating 4 - Poor. 3 out of 561 reviews" "
Rating 2 - Terrible. 6 out of 561 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was wonderful, helpful and accommodating. I would recommend a stay in this hotel, the rooms were clean and quiet. I saw cleaning staff during my stay and they were also polite and friendly. Breakfast was very good. The only warning I have is avoid the restaurant for dinner, they were disrespectful.
Stayed 1 night in Apr 2024
Response from Clara on 26 Apr 2024
Dear BlakeThank you for sharing your experience with us! We're delighted to hear that our front desk staff left a positive impression on you with their wonderful service, helpfulness, and accommodation.It's fantastic to know that you found our rooms to be clean and quiet, ensuring a comfortable stay. We're also pleased to hear that you encountered our cleaning staff, who uphold our standards of politeness and friendliness.We're glad you enjoyed the breakfast offerings during your stay. However, we're deeply sorry to learn about your disappointing experience at our restaurant for dinner. Please accept our sincerest apologies for any disrespect you encountered. Rest assured, we will address this matter promptly to ensure it doesn't happen again.We truly appreciate your recommendation and hope to have the opportunity to welcome you back for another pleasant stay. If there's anything else we can assist you with, please feel free to reach out.Kind regards - Clara - Front Desk

10/10 Excellent

Hamid

Travelled with family
Liked: Staff & service, property conditions & facilities
Great customer service & property was kept clean.
Stayed 1 night in Apr 2024
Response from Ellinor - Front Desk on 21 Apr 2024
Dear Hamid,Your 5/5 review brightened our day! We're thrilled you loved our customer service and our clean property, we take great pride in it. We can't wait to welcome you back!Best regards,EllinorGrandi by Center Hotels

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, just at the far end of downtown.
Stayed 1 night in Mar 2024
Response from Wera on 18 Apr 2024
Thank you for sharing your feedback! We appreciate your kind words about our hotel. We understand that being on the far end of downtown might be inconvenient for some guests, but we hope our amenities and services made up for it. We're always looking for ways to improve, so your comments are valuable to us. If there's anything specific you'd like to see changed or improved, please let us know. We want to ensure your next stay with us exceeds your expectations!Best regards Wera

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, just on the far end of downtown.
Stayed 2 nights in Mar 2024
Response from Wera on 18 Apr 2024
We are glad to hear you found our hotel nice. We understand that being on the far end of downtown may not be ideal for everyone, but we hope the quality of our accommodations and services made up for the distance. Thank you for sharing your feedback and hope to welcome you back in the future! If there's anything specific we can do to improve your experience next time, please don't hesitate to let us know.Best regards Wera

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are super helpful. The location is great. The hotel facilities are very good.
Stayed 1 night in Apr 2024
Response from Wera on 18 Apr 2024
Dear Jie We're thrilled that you found our staff to be helpful and that you enjoyed our convenient location. We take pride in providing top-notch service and amenities to ensure our guests have a comfortable and enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!Best regards Wera

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located conveniently near lots of dining areas, shops, and pubs, and a few streets over from the beautiful, large church. It was a fun place to visit, and close to the harbor.
Stayed 1 night in Apr 2024
Response from Clara on 12 Apr 2024
Dear LisaThank you for your review and for highlighting our hotel's convenient location near various dining areas, shops, and pubs. We're thrilled to hear that you enjoyed exploring the vibrant surroundings and found our proximity to the beautiful church and harbor to be a plus.We hope you had a wonderful time experiencing all that our area has to offer, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards - Clara - Front Desk

10/10 Excellent

Nathanael

Stayed 1 night in Apr 2024
Response from Clara on 26 Apr 2024
Dear NathanaelThank you for your perfect rating! We're thrilled to have exceeded your expectations during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another exceptional experience. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. Safe travels until we meet again!Warm regards - Clara - Front Desk

10/10 Excellent

April, fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a good location close to the downtown area - lots of shopping and restaurants. We enjoyed our room, the included breakfasts and the spa area with sauna, cold bucket with warm shower, and the hot and even hotter pools. Very nice stay.
Stayed 2 nights in Mar 2024
Response from Ellinor Front Desk on 7 Apr 2024
Dear April,Thank you for the glowing review! We're delighted to hear that you enjoyed your stay, from our convenient location to our comfortable rooms and delicious breakfasts. It's great to know that you found our spa area relaxing, and we're glad you made use of its amenities. We look forward to welcoming you back for another wonderful stay!Best regards

10/10 Excellent

Nhia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and the room was nice. The bathroom had a mildew smell but overall we enjoyed our stay. The breakfast was good and I was glad they had little croissants and coffee out for us when we had to head out really early.
Stayed 4 nights in Mar 2024
Response from Clara on 3 Apr 2024
Dear NhiaThank you for taking the time to share your experience with us. We greatly appreciate your feedback as it helps us to continuously improve our services.We are thrilled to hear that you found our staff helpful and enjoyed your stay overall. It's wonderful to know that you appreciated the comfort of your room and the quality of our breakfast offerings, especially the delightful croissants and coffee.However, we sincerely apologize for any inconvenience caused by the smell in the bathroom. Rest assured, we have already taken steps to address this issue and ensure that all of our facilities maintain the highest standards of cleanliness and comfort for our guests.Kind regards - Clara - Front Desk

8/10 Good

Yehming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, had excellent choices. Staff was all very friendly, especially Tracy at breakfast. Only used spa once then they closed the next 2 days for repair. Wish they had told me earlier, so I could make alternative plans, but instead came back to the hotel early both days and only to be disappointed and stuck in the room for extra hours. Because everything is at least about half a mile out
Stayed 3 nights in Mar 2024
Response from Clara on 31 Mar 2024
Dear YehmingThank you for sharing your feedback with us following your recent stay at Grandi. We're thrilled you enjoyed our breakfast options and the exceptional service provided by Tracy.However, we sincerely apologize for the inconvenience caused by the unexpected closure of our spa facilities for repairs. We understand your disappointment and regret any inconvenience this may have caused. Your comments regarding communication have been duly noted, and we will strive to improve in this area.We appreciate your feedback regarding our location and will continue working to enhance our guests' overall experience.Kind regards - Clara - Front Desk

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Wera on 18 Apr 2024
Dear Glenn We are thrilled to hear that you had such a wonderful experience at our hotel. Thank you for taking the time to share your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Best regards Wera

8/10 Good

Michael

Stayed 9 nights in Mar 2024
Response from Clara on 12 Apr 2024
Dear MichaelThank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you had an overall positive experience during your stay.We're always striving to improve, so if there's anything specific you feel we could have done better, please don't hesitate to let us know. Your input is invaluable to us as we continuously work to enhance our guests' experiences.Kind regards - Clara - Front Desk

8/10 Good

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like how the shower did not have a door or a lip, water was going to the bedroom walkway area.
Stayed 4 nights in Feb 2024
Response from Clara on 20 Mar 2024
Dear JanineThank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower setup during your stay. Your comments are valuable to us, and we'll certainly take them into consideration for future improvements.Kind regards - Clara - Front Desk

10/10 Excellent

Ami

Stayed 1 night in Mar 2024
Response from Ellinor front office on 7 Apr 2024
Dear Ami,Thank you for the fantastic 5-star review! We're delighted you enjoyed your stay at Grandi by Center Hotels. Your kind review mean a lot to us, and we can't wait to welcome you back soon!Best regards,EllinorGrandi by Center Hotels

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Clara on 16 Mar 2024
Dear Ami,Thank you for your wonderful review! We're thrilled to hear you enjoyed your stay with us :)Kind regardsClara - Front Desk

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, walking distance from downtown, nearby great restaurants, friendly staff. Overall a wonderful experience.
Stayed 8 nights in Mar 2024
Response from Clara on 12 Mar 2024
Dear ChrisThank you for your fantastic review! We're thrilled to hear that you appreciated our excellent location, within walking distance of downtown and nearby great restaurants. It's wonderful to know that our friendly staff contributed to your positive experience.Kind regards - Clara - Front Desk

10/10 Excellent

Lee

Stayed 1 night in Mar 2024
Response from Clara on 25 Mar 2024
Dear LeeThank you for your rating! I'm glad to hear that you're satisfied with your experience. If there's anything else you'd like to share or if you have any other questions, feel free to let me know. I'm here to assist you!Kind regards - Clara - Front desk

10/10 Excellent

Robert

Travelled with group
Liked: Amenities, property conditions & facilities
Good desk service. Great location
Stayed 1 night in Mar 2024
Response from Ewa - Manager on Duty on 5 Mar 2024
Dear RobertWe're pleased to hear that you appreciated our desk service and found the location great. If you have any further comments or suggestions, feel free to share.We look forward to welcoming you back in the future!Best regards

8/10 Good

Lidia, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Breakfast was excellent. The location is great and the free parking was available. The staff was not consistently friendly. I did originally requested king size bed which was an option on my reserved room and then I was told that I was updated to king. So basically I was not upgraded. Overall, we still enjoyed our staying.
Stayed 3 nights in Feb 2024
Response from Clara on 1 Mar 2024
Dear LidiaThank you for your review! We're glad you found our hotel nice and clean, enjoyed our excellent breakfast, and appreciated the convenient location with free parking.We did upgrade you to our deluxe room with a king size bed ,we are sorry for the misunderstanding at the reception.Kind regards - Clara - Front Desk

10/10 Excellent

Mark

Stayed 3 nights in Feb 2024
Response from Clara on 21 Mar 2024
Dear MarkThank you for sharing your feedback! We're thrilled to know you had a fantastic experience at our hotel. We can't wait to welcome you back for another memorable stay.Kind regards - Clara - Front Desk

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. They were all very friendly. Rooms were clean. I would have loved having parking closer to the hotel.
Stayed 3 nights in Feb 2024
Response from Clara on 26 Feb 2024
Dear MariaThank you for your kind words! We're delighted you enjoyed our friendly staff and clean roomsBest regards - Clara Front Desk

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very close to the harbour. Staff super friendly and helpful. Excellent breakfast, large room for 3 of us, would highly recommend.
Stayed 4 nights in Feb 2024
Response from Clara on 21 Feb 2024
Dear Alison,Thank you for your kind words! We're delighted you enjoyed your stay, our friendly staff, excellent breakfast, and spacious room. We appreciate your recommendation and look forward to welcoming you back soon!Warm regards, Clara - Front Desk

10/10 Excellent

Stuart, Bicester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for ourselves and easy to walk around the local attractions and only a short walk to the city
Stayed 4 nights in Feb 2024
Response from Alina on 18 Feb 2024
Dear Stuart, Thank you for the great review :)

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Perfect hotel for a weekend in Iceland! Very comfortable beds & a lovely breakfast
Stayed 3 nights in Jan 2024
Response from Alina on 3 Feb 2024
Dear Adam, Thank you so much for your feedback! We are really happy to hear that you enjoyed your stay.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely hotel.
Stayed 2 nights in Jan 2024
Response from Ewa - Manager on Duty on 28 Jan 2024
Dear Nicholas,Thank you for your kind words! We're delighted to hear that you found our hotel lovely. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to share.We look forward to welcoming you back for another pleasant stay.Warm regards,

10/10 Excellent

Sutanya Rushaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience, would revisit
Stayed 3 nights in Jan 2024
Response from Best Regards, Mikaela – Front Desk Manager. on 21 Jan 2024
Dear Sutanya,Thank you for your feedback! We are happy to hear that you had a great experience with us at Grandi by Center Hotels. We hope to welcome you back soon!

10/10 Excellent

Rachel

Stayed 4 nights in Jan 2024
Response from Best Regards, Mikaela – Front Desk Manager. on 21 Jan 2024
Dear Rachel,Thank you very much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

shirley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fabulous, the staff could not do enough to make your stay exceptional, on the morning we left we had to get the bus to the airport at 5.30 am and they made sure there was coffee and croissants in the lobby for you, would not hesitate at staying here again
Stayed 3 nights in Jan 2024
Response from Ewa - Manager on Duty on 13 Jan 2024
Dear Shirley,Thank you for your wonderful review! We're thrilled to hear that you had a fabulous experience at our hotel and that our staff went above and beyond to make your stay exceptional. It's heartening to know that our efforts to provide early morning amenities were appreciated.We look forward to welcoming you back and providing another memorable stay in the future.Warm regards,

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Reykjavik
Value for money in Reykjavik. The hotel was perfect for us and ideally located if you have a car as there is a free car park just across the road. We loved it, the breakfast could be better but for the money it's acceptable. The staff on reception were all very helpful, rooms clean, comfortable and warm. Reception, bar and restaurant area all really nice too. The bakery upstairs was a nice touch for a little treat.
Stayed 3 nights in Jan 2024
Response from Dinko on 9 Jan 2024
Thank you for your review

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel and great staff. Had a wonderful stay in Reykjavik.
Stayed 3 nights in Jan 2024
Response from Dinko on 8 Jan 2024
Thank you for wonderful review :)

10/10 Excellent

SUJIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 3 Jan 2024
Dear Sujit,Thank you very much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Grandi hotel, good location, 10 mins walk to downtown Reykjavik & right on the harbour. Hotel has a great bar & the staff are all really helpful. Most definitely recommend!
Stayed 4 nights in Dec 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 3 Jan 2024
Dear Charlotte,It is always amazing to hear that we have managed to successfully provide you with the best possible experience. Thank you for choosing to stay with us and allowing us to do so. We hope to welcome you back soon!

10/10 Excellent

Tereso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members at the reception desk were friendly, helpful, and professional. We arrived early but Clara at the reception desk ensured that we check in early so we can rest! Clara showed us weary travelers the kindest hospitality in Iceland, especially after arriving at the Reykjavik in the aftermath of a volcano eruption!
Stayed 1 night in Dec 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 3 Jan 2024
Dear Tereso,I am so happy to see that our team, especially Clara provided you with such great service. I will make sure that they receive your kind feedback. We hope you had a safe trip back home!

10/10 Excellent

Tara Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 3 Jan 2024
Dear Tara,Thank you very much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully stylish and cosy hotel with wonderful staff who were so friendly and ready to help with all our requests. We really enjoyed our VIP Access perks - the delicious sweet treats and free drinks were a lovely touch.
Stayed 4 nights in Dec 2023
Response from Ausra on 24 Dec 2023
Dear Amanda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel to be stylish and cozy, and that our staff left such a lasting impression on you. It's always our goal to ensure our guests feel welcomed and valued.We're delighted you enjoyed the VIP Access perks, especially the sweet treats and complimentary drinks. Your satisfaction is of utmost importance to us, and we're glad we could add that extra touch to your stay.We hope to have the pleasure of welcoming you back soon for another memorable experience.Warm regards,AusraManager on duty at Grandi by Center Hotels

10/10 Excellent

Mark Henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Clara on 7 Feb 2024
Dear Mark,Thank you so much for taking the time to share your experience and for your fantastic 5/5 rating! We're thrilled to hear that you thoroughly enjoyed your stay at Grandi by center hotelClara - Front desk

10/10 Excellent

Levi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We’ll designed property Friendly helpful staff Very good restaurant
Stayed 1 night in Dec 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 15 Dec 2023
Dear Levi,Thank you very much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 15 Dec 2023
Dear Charlotte,Thank you very much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 5 Dec 2023
Dear Julian,Thank you very much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Shira, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about those hotel was amazing. The breakfast was phenomenal and we were able to purchase inexpressive sack lunches when we did an all day sight seeing trip. The hotel is in a perfect location, so transportation was able to pick us up and drop us off easily. The staff was very friendly. The food at the restaurant was expensive, but amazing. I would definitely stay here again!
Stayed 4 nights in Nov 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 5 Dec 2023
Dear Shira, Thank you for your wonderful feedback! We're thrilled to hear that everything about your stay was amazing, from the phenomenal breakfast to the convenient sack lunches for your sightseeing trips. It's great to know our location and transportation services met your expectations. We appreciate your kind words about our friendly staff and the quality of our restaurant. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

ANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grandi’s location is very good, 2 mins walk to bus stop#15 where tour operators will pick you up. 10mins walk to the city center. The staff, from the front desk to the restaurants, breakfast staff are all very nice, friendly, very accommodating. The room is clean, beds , everything is clean. my only issue is the cabinet. not much space to put our clothes and sewer smell in the bathroom. I hope they do something to get rid of that smell. not sure if that’s only in our room. But overall I rate this hotel exceptional!
Stayed 4 nights in Nov 2023
Response from Ewa, Manager on Duty on 3 Dec 2023
Dear Anna,We appreciate your positive comments about our Hotel and friendliness of our staff. Your overall exceptional experience means a lot to us.We regret any inconvenience you had during your stay. Please be assured that we're diligently resolving these matters to enhance our guests' comfort during their stay.Your understanding is greatly appreciated, and we eagerly await the opportunity to welcome you back soon, providing an upgraded experience.Kind regards,

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, easy distance to several museums and many restaurants Breakfast had a great variety which is a bonus! Downside the room does not have enough storage for a longer stay. Bathroom is lacking cabinets to use for extra storage and the tub is deep which is harder for elderly to go in and out as there are no handles to hold onto
Stayed 7 nights in Nov 2023
Response from Ewa, Manager on Duty on 3 Dec 2023
Dear Kristina,We greatly appreciate your feedback. We're delighted that you found our staff to be welcoming and enjoyed our hotel during your stay.our satisfaction is paramount, and we're committed to maintaining these positive experiences for your future visits. We're grateful for your kind remarks and eagerly anticipate your return for another exceptional stay.Warm regards,

10/10 Excellent

deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of water.
Stayed 7 nights in Nov 2023
Response from Dinko on 22 Nov 2023
Thank you for your review .

10/10 Excellent

Donna Margaret

Travelled with family
Everything was excellent especially the reception and free breakfast. There was always free street parking nearby. Hotel room was clean and quiet even with the construction outside. (They don’t start until 830 am which was fine for us). Very close to harbour for northern lights tour and a few great waterfront restaurants. Walk to main downtown takes about 13 minutes but it’s a beautiful walk. Would stay here again. Amazing experience at this hotel.
Stayed 3 nights in Nov 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 13 Nov 2023
Dear Donna,Thank you very much for your lovely feedback. We are truly happy that we managed to contribute to your wonderful time in Iceland in a positive way! We hope that you will choose us again in the future for another wonderful experience.

8/10 Good

Adrian Douglas George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very welcoming. Chose upgraded room so large bed and sitting area. Buffett breakfast included. Only issue was construction work to rear and right outside bedroom window that started early in the morning and we were not pre notified of this.
Stayed 4 nights in Oct 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 13 Nov 2023
Dear Adrian, Thank you for your positive feedback on our welcoming staff and upgraded room. We apologize for any inconvenience caused by the construction noise; your feedback is valuable, and we will ensure better communication in the future. We appreciate your understanding and hope to welcome you back for a more peaceful stay.

10/10 Excellent

Jacqueline, Ancaster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such warm hospitality & family friendly vibe.
Stayed 2 nights in Aug 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 13 Nov 2023
Dear Jacqueline,Thank you for your kind words! We're delighted to hear that you experienced warm hospitality and a family-friendly vibe during your stay. We look forward to welcoming you and your family back to our hotel.

10/10 Excellent

praveen

Stayed 2 nights in Nov 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 13 Nov 2023
Dear Praveen,Thank you very much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted by super friendly staff and a bottle of wine and plate of desserts because we mentioned it was our anniversary
Stayed 2 nights in Oct 2023
Response from Dinko on 5 Nov 2023
Thank you for amazing review ,we are happy we made your anniversary special :) Team Grandi

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was terrific with advice on where to eat and go. The hotel was conveniently located by the 15 bus stop, making it easy to get around downtown. I enjoyed my drinks at the sister property located at the Sky Bar with a view of the ocean.
Stayed 4 nights in Oct 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 3 Nov 2023
Dear Lucy,Thank you very much for your feedback! We are so happy to hear that you enjoyed your stay!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Comfortable and clean hotel. The staff were all helpful and very friendly. The breakfast which is offered daily was brilliant with loads of choice for everyone. The rooms were very clean and comfortable with excellent blackout curtains! (I wanted to take them home lol) for sightseeing and excursions bus stop 15 is a 2minute walk around the corner which makes it very easy and convenient for collection by tour companies. All in all a brilliant hotel and we would definitely go back.
Stayed 4 nights in Oct 2023
Response from Best Regards, Mikaela – Front Desk Manager. on 1 Nov 2023
Dear Dawn, Thank you for your glowing review! We're thrilled to hear you enjoyed our fantastic location, comfortable rooms, and the friendly, helpful staff. It's fantastic that you found our breakfast brilliant and the blackout curtains to your liking. We can't wait to welcome you back for another brilliant stay!