Richmond Hotel Guide - Hotels with Connecting Rooms in Richmond, Lexington

"Our room was great. Everything was perfect "

"At check-in the front desk clerk couldn't wait to disappear behind the manager's door.We had no chance to ask questions.We were on 2nd floor and no elevator.The smoke detector was missing and the tv remote didn't work.Since there was no phone in the room we had to go back down to the front desk to complain.They said they would be up in 5 minutes.30 minutes later we went back to the front desk.There was a different clerk who seemed like he didn't want to be there and told us the other person was eating.He called another clerk who told us maintenance had been contacted.The maintenance guy actually wanted to just hand us the smoke detector rather than put it up on the wall plate.We asked if he was going to test it and he did not.We did.The remote he brought didn't work.We caught the guy before he left the hallway.3rd remote worked.The room was insufferably hot.There was no shampoo, conditioner, body wash. No coffee or water cups.1 wash cloth only for the 2 of us.We would have had to go down to the front desk to ask for anything but we were fed up by then.Breakfast was terrible. Waffle batter was empty.Only 2 bananas, bread, a few muffins, 1 yogurt, cereal, coffee with plastic straws for stirrers. Juices were in caraffes.The 2nd guy we saw at the front desk peeked in the breakfast area and was totally disinterested.No one cleaned the tables. At checkout his response for our complaints about the room was that they were remodeling and it was housekeeping's resasponsibility."

"Staff at the desk were very kind and helpful "

"Staff was very friendly. And the room was very clean which I appreciate while traveling with a baby. "

"Overall really good. Room had water damage "

"Clean, spacious room. Great location, near restaurants."

"It was all that you would think it would be. There is one issue that i had....it makes no reference on the app about a "incidentals" deposit/hold. You dont learn of that until its time to check in. Its 50 dollars. I believe that should be mentioned when booking the room. Other than that it was excellent "

"The staff were so friendly. The Taven waitress at night didn’t do a good job though. Got our order wrong and charged us for the other order plus the original order. Forgot to get my husbands drink until he was just about done eating. "

"It was ok. Except that I went to get more towels and we only get them every other day. "