Río Hotels

"My family arrived from a cruise at 9 AM. We knew check-in wasn’t until 4 PM, so we asked the hotel to hold our bags. They did, and we spent the day in San Juan. We came back around 3:40 PM and asked if the room was ready—no. They told us to wait and use the amenities. Fine. 4:30 PM—still not ready. 5:00 PM—still not ready. We didn’t get into the room until 6 PM. That’s a two-hour delay past check-in. No real explanation, no urgency. Unacceptable. And to make it worse, the morning we checked out, there was a giant cockroach in our suite."

"The rooms are not clean the property is old the hot tub is not even hot or warm "

"Good breakfast, clean room and wonderful staff"

"Room was good and staff was helpful, only one elevator worked the entire stay"

"Close to San Juan and nice jump off point for PR. Clean and quaint. "

"Don’t sleep on this beautiful property in a beautiful location operated by staff with a beautiful spirit and excellent service!"

"Hot tub was cold some days warm other days, the cleaning staff was good but after they would clean a room my husbands jewelry was missing. "

"We had an amazing getaway at the Condado Vanderbilt. I a so glad we chose this property! The room was better than expected - we were in the older building and did not have a water view. However, the room was in great shape, beds were super comfortable and the bathroom was much bigger than expected. I appreciated all the drawers and two closets- lots of space to unpack! The staff was outstanding! Every single staff person I interacted with was fantastic. The housekeeping staff went above and beyond. We really enjoyed all the amenities in the room. We also enjoyed the pool, gym, and restaurants. It was an easy Uber ride to Old San Juan - plus easy to walk to restaurants near by. Definetly recommend this hotel!"

"The best hotel I stayed at hands down. I don’t write reviews nor do I hype anything up. But this hotel by far was amazing. Staff and all "