Search Hostels in Riviera Maya

"Amazing place- loved it!!! Service and amenities were 5 star ⭐️ "

"We had an ocean view room and it was perfect! The food and drinks were 10/10! We love the lobby bar and the coffee shop. The hotel smells amazing and is really beautiful. The staff is so kind and helpful. Josue was our lovely host and he put champagne and balloons in our room for my birthday and checked in with us everyday to see if we needed anything. All the pool servers were excellent, especially Uriel and Cony. My only complaint is I wish this hotel would STOP with the upsell push. It is egregious. People are exhausted after a long travel day and they make the checkin process way too long by making you sit in the lobby- while it is beautiful- and wait for at least 3 different people to come talk to you. We almost never came back after our first trip because of this. They did not attempt the sell job as bad as last time because I made it clear in my booking notes, but checkin still took almost 30 minutes and there was no other guests in the lobby. I highly suggest they stop doing this. It is a major turn off. Otherwise, the hotel and restaurants and staff are top notch!"

"This is an older resort but it is beautiful. Rooms are clean and comfortable. You are immersed in nature with the deer, Coatis and monkeys!! The resort never felt crowded, not even the pools or lagoon. If anything could be improved it would be the food. Breakfast was great, buffet for lunch and dinner you could always find something. We did the Mexican, seafood and oriental à la carte. Mexican was NOT good, the other 2 were great. The food just didn’t stand out. We had one person in our group with celiac and they were more than accommodating! Staff is fantastic!"

"amazing view"

"We had a great time. We relaxed on the beach and by the pool for 4 days. The resort was clean, the room was nice and the staff were friendly. Only complaint is the pillows were too thick and too firm. Everything we enjoyed. "

"The beach has seaweed issues and the resort has restaurant reservation issues similar to most all-inclusives. But overall the place was nice, the pools were good, the staff was fantastic. The tequila floalwed, all is well"

"It’s a trap. Nice resort, but some of the staff were very rude. I’d much rather have to pay for my food and drink in exchange for a pleasant server. The steak house was the worst steak I’ve had in Mexico, tasted like soot/gas, couldn’t even eat it. The Grotto is the only place with ok food and great service. Great for people who don’t want a Mexican experience. Zero authenticity. They try to sell you everything under the sun- friends fell for their ‘free breakfast’ at their sister resort- it was a 4 hour nightmare, pushing there Hyatt membership on them? They asked to leave 6 times, after saying no to 6 different sales staff, they begged to go back to the resort amd were finally brought back. "

"We had issues with our first room so we had to change rooms. The issues were our air conditioner would not cool. The safe in our room would not work right We also had a smell in our room that we couldn’t figure out where that was coming from We moved to another room and had the same issue with the AC The staff was great if we couldn’t walk somewhere, we could take a golf cart. They will come pick us up at our room. The food was good The beach was not good. We couldn’t go to the beach because of Sargasm. We didn’t have small children with us "

"If you expect a huge sandy beach this resort is not for you. But if you’re wanting a variety of pools, restaurants, comfortable seating options, top notch service and breathtaking views this place has it all. "