Riviera Maya 2022 Holidays

Location is good. Rooms are dated. Good beach and pools are okay, however food was not a good experience. Lousy hotel activities and drinks are terrible including coffee! Will NOT be back.

Employees lied about fees, charged because we asked for filtered water, lied about additional room charges and wouldn’t honor the price the assistant manager told us.

Toilets didn’t flush, a/c didn’t work. Didn’t decorate for bday as asked for. Food sucked. Walked in and harassed to purchase time share, blow dryer didn’t work, knock on ur door at 8 am unless u put private sign, costruction by the pool during peak pool hours, the food really sucked just want to mention that again. Location is great, room service was speedy, beach and pool side service sucked too!

The property is clean and really smell good, like a spa and relaxing smell that the hotel has. All the staff were accommodating which starts from our check in. We requested to be near each other but unfortunately we were all scattered on different floors and wing. It was 17 of us, I guess it was hard for them to do it. but I should say that Miguel from food and beverage service helped us the whole time of our stay, he made sure that we all gonna be seated together during dinner time. He made sure that we got the best possible service during our dinner. All the staff in the restaurant are great including the head chef and prepared us his specialty for the night. All the restaurant food were great except for The Secret Garden restaurant its very salty. they need to take it easy on the salt bad for the corazon. The excursion we book in the hotel was easy but the excursion itself needs to be changed a bit. We felt hurried to leave all the time on the sites especially in the Cenote. Lunch was served really late 3pm and we did not appreciate that. Most of us are diabetic and seniors. There was no time for us to purchase our own food if we have known. I know it was an outside service but I have to mention it. The pool food was great especially the Paella but they only cook it one time for the lunch some of my friends didnt make it to get the food for they get consumed fast. All the waiter in the pool are great for getting our drinks. I wish they have more activity in the pool

Great beach access, lots of food choices