Riviera Maya All inclusive Holidays

Nowhere to go near by the property just the Hacienda. The shops there were lackluster. It felt that we will get scam at the Hacienda and it felt unsafe.

El resort está bien muy bonito elegante limpio los meseros que en realidad dan un servicio excelente son Wendy restaurante sante de la alberca del reserv yuriza del alberca fahrenheit Elvis del restaurante sal delicioso meseros estrellas eddy y Humberto buen trato Julián y el restaurante italiano muy bueno también el spa está muy bien también mi y esposo y yo nos quedamos en la área de reserv mi conserje tiara muy amable lo único que me echo a perder mi vacaciones un poco fue la lluvia todos los días llovió pero de ahí todo muy bien sólo el restaron Lemmon fish no está bueno.

The hotel itself it’s amazing, and the staff and service is great. The food is very good. It used to be a higher category 10 years ago when it started but I guess they had to go down to keep it competitive. Overall is very good and it offers a lot of options and variety. The kids pool is awesome and the water park was really cool too. My only complain and why I give 3 stars is due to their wildlife - coatis and raccoons. The hotel is infested and they are intense. You can’t leave your stuff unattended for a min before the coatis come a take your food, drinks or even open your bag and still whatever you have inside. They come in masses and they won’t leave you alone. They are a huge nuisance, as you can’t relax by the pool or beach and have to be looking over your shoulder every sec. Coatis are around during the day and at night you have raccoons roaming the hotel and making a mess everywhere. They have 2 open restaurants and the raccoons come in and jump on the tables and still your food or simply eat your food right on your nose. They are not afraid of people and can be quite aggressive. The hotel has not done any attempt to close the restaurants or do something about the animals despite complains. The servers are tired of working like that. No health and safety of the staff and guests. Overall we enjoyed our time and we had a great vacation but I think there’s many resorts to pick from at that price that does not have wildlife annoying you all day long.

I had the best time! My fiancé proposed to me here. The resort made sure everything was in place for my proposal. This resort will always hold a special place in our hearts. 10/10 recommend!!!

I loved the Hacienda feel to the Property and the food at World Cafe was amazing!

El resort está bien muy bonito elegante limpio los meseros que en realidad dan un servicio excelente son Wendy restaurante sante de la alberca del reserv yuriza del alberca fahrenheit Elvis del restaurante sal delicioso meseros estrellas eddy y Humberto buen trato Julián y el restaurante italiano muy bueno también el spa está muy bien también mi y esposo y yo nos quedamos en la área de reserv mi conserje tiara muy amable lo único que me echo a perder mi vacaciones un poco fue la lluvia todos los días llovió pero de ahí todo muy bien sólo el restaron Lemmon fish no está bueno.

The hotel itself it’s amazing, and the staff and service is great. The food is very good. It used to be a higher category 10 years ago when it started but I guess they had to go down to keep it competitive. Overall is very good and it offers a lot of options and variety. The kids pool is awesome and the water park was really cool too. My only complain and why I give 3 stars is due to their wildlife - coatis and raccoons. The hotel is infested and they are intense. You can’t leave your stuff unattended for a min before the coatis come a take your food, drinks or even open your bag and still whatever you have inside. They come in masses and they won’t leave you alone. They are a huge nuisance, as you can’t relax by the pool or beach and have to be looking over your shoulder every sec. Coatis are around during the day and at night you have raccoons roaming the hotel and making a mess everywhere. They have 2 open restaurants and the raccoons come in and jump on the tables and still your food or simply eat your food right on your nose. They are not afraid of people and can be quite aggressive. The hotel has not done any attempt to close the restaurants or do something about the animals despite complains. The servers are tired of working like that. No health and safety of the staff and guests. Overall we enjoyed our time and we had a great vacation but I think there’s many resorts to pick from at that price that does not have wildlife annoying you all day long.

I had the best time! My fiancé proposed to me here. The resort made sure everything was in place for my proposal. This resort will always hold a special place in our hearts. 10/10 recommend!!!