Tulum Hotel Guide - Xcacel Beach hotels in Tulum, Mexico.

"Great Family Resort."

"We had a wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and we were pleasantly surprised with a complimentary room upgrade at check-in. The staff were friendly and helpful throughout our stay. The water park was great and our kids absolutely loved it. The food was also very good with plenty of options for everyone. Overall, it was a great experience and we would happily come back again."

"Yes the ocean was visible from our room. I had paid for the garden veiw, the room wasnt ready and apparently they had some cancelations we were comped. Problem was the two double beds. There is no shuttle offered by the resort. Be aware of the extreem prices up to 300us. Theres an independent taxi service. Down load the indrive app, theres no uber. If you dont use indrive you will pay hundreds in trasportation costs. The waiters are totally unenthusiastic, and way not hardly enyone tips them. "

"We stayed at the Bahía Coba resort which is basic tier of the resorts. The beds were very stiff and the buffet food was decent. Although, there was little communication on how to book the private restaurants for the week that we stayed."

"0star"

"The ocean was barely visible from our room and we had NO outside furniture. The room was remodeled in 2023 but it had a lot to be desired, the shower flooded the whole bathroom everytime we showered because of very poor design. The front desk woman that checked us in had an attitude and left nothing on our not getting a room before she left with anyone at the front desk, this caused a lot of confusion. The food was subpar at best, the liquor selection was awful and not anything I have ever seen at an all inclusive resort. We had our own pool for ocean view rooms but it had NO chairs and a large percentage of the tiles were missing from it. The websites states it has 3 swim up bars, LIES, there was only 1! The photos on all websites are touched up, the resort is NOT that clean and is in need of major maintenance. We would NEVER suggest this resort to anyone. STAY AWAY!"

"There is no significant beach. The rooms are nice, the food and drinks are very poor. The entertainment is nil to none. This is not a five star resort, not even close. "

"Pool was nice a little cool but you got used to it. We’re more beach people so we spent most of our time there. Staff is always friendly and helpful. Claudia,Isabelle, Yeplady (?) and Eduardo??, (not sure of the last two’s names sorry) went above and beyond! Rooms were well cleaned daily. Food was great!"

"Fantastic room, friendly staff. Perfect location with great restaurant right next door."