Tulum Hotel Guide - Xcacelito Beach hotels in Tulum, Mexico.

"This was our fourth or fifth stay at this resort. Since our previous visit was over ten years ago, we expected some post-Covid decline in service and quality, as has been common across many mid-range resorts. We were pleasantly surprised that Bahia Principe in Riviera Maya has largely avoided this. The food remains plentiful and just as good as it was 15 years ago, and the staff is as friendly as ever. Beyond the human factor, the location is excellent, with easy access to nearby ruins in Tulum and worthwhile trips to Cobá and Chichén Itzá. Three people in particular made our stay even better. Nathaneal upgraded us to a lovely renovated room. Rosaura and Leidy stood out among an already strong buffet restaurant team for their attentiveness — from remembering our usual order to noticing when my wife missed dinner one evening and asking after her when I arrived alone (she was unwell). These gestures are small, but kind, and they add a welcome human touch to an otherwise fleeting guest–staff relationship."

"Very kind and welcoming hotel was amazing staff was great "

"Phenomenal stay. The hotel staff is exceptional and service was hands down premier and luxurious and everything I could’ve ever wanted. The villa room was also very nice and spacious! Thank you!"

"The entire staff works hard, but I'd especially like to highlight the work of the animators and the kids' club. You guys are AMAZING."

"Clean rooms, free upgrade, very nice pool areas"

"Everything "

"The staff here are amazing! So friendly and accommodating. The resort itself is beautiful, with 4 hotels on site you have several options for dining, pools, and whatever else. A very lively nightlife, we never had to look hard for live music or entertainment! Will definitely be coming back next year. 10/10"

"It was awesome to stay at Casa de Las Joyas. We loved having two cenotes right outside the door. Xcacel Beach was a dream, and being able to explore Cuidad Chemuyil and Zama from this location was perfect. "

"Beautiful resort, service is unparalleled and great restaurants "