Tulum Hotel Guide - Xel-Há Park hotels in Tulum, Mexico.

"I first have to say the staff and front desk were great, delivered on what they said they would do. Rare at a big resort. The food here is terrible! I mean below average. All the meats are way overcooked, the same buffet items day after day, just regurgitated and once the food is fine it’s just mixed into another dish. Standard for all inclusive I know but I basically stopped eating after day 4 reserving myself to and fresh fruit or available vegetables. The sodium content is mind boggling and just not necessary!! We had 1 good meal at al la cart and that was the filet at Le Gourmet, it was very good. I know it’s hard to feed that many people but I have been to a few all inclusive and food wise this was the worst. Cobá buffets is the worst of all, akumel is a little better, tequila buffet was horrible and telum was bad too. (Sorry to be so negative) The transportation shuttles à la Mexican style were a bit challenging too. Sometimes waiting up to 40 min to get from one resort to the other. Staff is awesome, they made us change rooms and all was taken care of, we had to get a bed for one of the kids it was there within 40 min. All that was great. No real beach to say, not like other resorts, very rockey and sparse. "

"The 2 bedroom suite was perfect for a family of 5. Wish the property had hot tubs, room service and accessibility to all the restaurants. The beach, well... the only beach to go into the water due to the seaweed was 15 minute walk to the other resort. It was ok. The resort itself was beautiful with friendly staff. "

"Great time overall, staff energetic and friendly. Food was delicious but the reservation system was cumbersome and if you didn't have a reservation it was problematic eating at any of the restaurants outside of the buffet."

"The hotel was lovely. There is enough room for singles, couples, and families. I wish the weather was better at the time that I went but other than that, it was a great experience."

"The hotel was beautiful and clean. The staff was always very friendly. We found the food offerings to be pretty disappointing compared to other 4-5 star hotels we've stayed at. The TVs had limited channels and were not smart TVs. I’d say this was a lower end 4 star hotel. "

"Room was clean, bed was comfortable. There are no elevators so you will have to climb stairs if not on first floor. Pools are on smaller size, you can take trolley to all other resorts to use amenities and restaurants. "

"LOCATION LOCATION LOCATION. Being steps away from the beach you just cant beat that! The staff at the house were amazing and very helpful in keeping everything clean, including the seaweed off the beach. We did the meal service 2 nights and were a bit underwhelmed with the food quality. But the bartender service was totally worth it. The house its self has some wear and tear I feel like could be updated but overall it was a amazing house, location and time spent. We would definitely come back. "

"Loved our stay because it was such an incredible overall experience!!! The staff was fantastic and beyond helpful!"

"Wonderful Resort for those who want to get away from “the scene” . Excellent staff, superb service and accommodations. Comfortable. Not fancy or pretentious. Great Resturant on the premises. Ocean front paradise. I have already booked my return."