Holiday Homes in Riviera Maya

"Staff was extremely courteous and helpful. "

"Our room and room location were awesome, overlooking the interior waterway. Property is absolutely beautiful. Wildlife everywhere, lots to explore, loaded with pools and activities, and the beach area was breathtaking. My son had a wedding there and you couldnt dream of a prettier backdrop. Just a few (minor) complaints that keep it from being a 5 star resort, in my opinion. 1) the room fridge was not adequate for cold drinks... beer, sodas, water. It just never seemed to get anything cold. 2) no privacy in the bathroom due to the louvered door. Every sound and scent was open to the entire room. 3) absolutely NO control over the water temp in the shower. From comfortable to scalding hot, to ice cold with absolutely no warning, and no consistency. Other than those few, very fixable issues, we LOVED the resort. We WILL be back. Our first all-inclusive experience and loved every minute of it. Thank you to the Occidental staff for making our stay, our sons wedding, and our son and daughter-in-law's gender reveal such an amazing and memorable experience. "

"Beautiful resort, clean and well maintained. Staff are very friendly and helpful. The food was excellent, especially in the a La carte restaurants. Advertised as beach front, however not all their lobbies are on the beach and have to be reached by a short tram ride."

"This was our second d stay. We got married here 2 years ago. We were already staying here in Mexico so decided to celebrate our 2nd anniversary with an overnight stay. The hotel, staff and food were excellent. We enjoyed revisiting the hotel. Hopefully we will celebrate another anniversary here!"

"Yes, Israel and Lucero were amazing. "

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"Decently nice property. Low rating is due to the food. It was terrible. The food was worse than school cafeteria food. The steak at the Italian restaurant was like a Salisbury steak with the consistency of heavy jello. We had to upgrade the premier dining options to access halfway edible food. Drinks were fine, and the staff was friendly with good service. At over $600 per night, I expect decent food. "

"Staff was friendly, the shuttle service was fantastic. I wish they had more variety at the buffet. Also felt the bars always had constant lineups. Place was clean and service was excellent overall."

"Poor customer service. Food is terrible. "