El Cajon Hotel Guide. Hotels in Shadow Mountain Ranch, El Cajon, United States of America

"Very clean property. Next door to Starbucks and other restaurants in walking distance. Near cruise port. "

"Clean room, friendly staff"

"No parking available when we arrived. Asked to have bellhop take bags up to room when the room was ready, was told that I had to come back and check in again when the room became available. Was told I would receive a text when the room became available. Never received notification. Had to get ready for our concert out of our car. Didn’t receive the value of the price I paid. Won’t return or recommend. "

"Room didn’t have a tub for kids, microwave to heat food and the toilet was more like a potty chair… tiny. "

"Love this place. Real heated pool that is amazing and I love the front desk staff. Will be back again and try to stay here again. "

"Very disappointed with our stay at Handlery Hotel (4/9–4/12). It was nothing like advertised and far from the relaxing getaway we booked. Our room was placed directly by a housekeeping closet. Every morning around 6:30–7:00 AM staff gathered there talking loudly, using phones, and slamming doors, waking us up daily. The walls were also very thin, so we heard loud neighboring guests late at night and a nearby dog left alone howling for long periods. The room had multiple cleanliness issues: mold in the bathroom, bubbling wallpaper from moisture, dusty conditions, and a dirty balcony with cobwebs. We tried using the jacuzzi on day one, but it was extremely foamy and dirty, so we never used it again. We asked to be moved shortly after check-in because of the room location and were told no. Later, an extra pillow delivered to us smelled strongly of body odor and was unusable. We were also denied a hotel-offered amenity after staff asked if we booked through Expedia. Most frustrating, after Expedia contacted the hotel, they denied any refund claiming we never complained. That is false. I raised concerns Thursday within 15 minutes of check-in and again Saturday afternoon. Same front desk employee both times, rude each time, and apparently documented nothing. Dirty, noisy, poorly maintained, and poor customer service."

"I liked the location of the hotel near all tourist attractions like Balboa Park, San Diego zoo, Little Italy and more. The rooms were cleaned and had a nice view of the marina. The restaurant inside the hotel was very good too. The cons; the hotel was booked due to convention's, checking took long, valet took long to have your car ready, there was lines to get in the elevators and stopped at multiple floors, with kids that was very difficult since they have no patience. "

"Amazing customer service and nice and quiet. Will definitely be staying here again."

"Unfortunately, my room was infested by roaches. I had to check out earlier than planned. When reported staff did tried to accommodate me but the experience was not up to standard Hospitality. "