Bolton Hotel Guide - Smithills Hall hotels in Bolton, United Kingdom.

"I loved staying at this hotel. Parking was very convenient. The room was lovely and clean on arrival. The shower was amazing. Very powerful and clean. The staff at the reception and bar were extremely helpful. Breakfast was very nice with fresh bread in the morning. Thank you Holiday inn. I would stay again if needed."

"The room didnt smell nice and the beds werent comfortable. The hotel is in need of some maintaining The room didnt look the same as the photos on the Internet The room had lots of noise from outside and on the second night there were people shouting and arguing on the floor above which then carried on outside."

"Everything was on point . Except the door lock in the room was not working"

"One of the best pubs I’ve stayed in. Really lovely rooms, brilliant food and amazing staff."

"Far too much noice for the room next door, children banging and crying, people shouting, loud music. Definitely no good if you want to rest."

"Clean room comfy bed, room was vey cold no heating or air con. Had to plug in oil heaters in the room"

"Stayed at the Black Dog Inn in Bolton for two nights. The room itself was comfortable enough for the price, so no major complaints there. However, the overall experience was disappointing. The first night was a write-off in terms of sleep. Staff gave a late booking to a couple who had been drinking in the pub, and they stayed up most of the night with the TV on at a very high volume. There’s clearly little to no sound insulation, as it felt like the noise was coming from inside the room. Housekeeping was also lacking. Despite leaving a sign on the door requesting the room be cleaned, it wasn’t reset after the first night and towels weren’t changed. Small details were missed too, like no cups provided for the kettle and tea-making facilities. For the price, it’s not the worst place to stay, but the noise and lack of attention to basic service would put me off returning."

"The property did not fully match the listing, one of the bedrooms shown in the photos does not appear to exist, and the room our children were going to stay in had visible mould on the walls. While the property had been cleaned well, this is clearly a maintenance issue rather than a cleaning one. The hot tub, which was a key reason for booking, was not available on our first night. We were only told after arrival that a pump had been fitted that day and it needed time to heat overnight. This was not communicated beforehand, despite the host being responsive prior to the stay. Communication during the stay was poor. Messages raising concerns were largely ignored, and responses did not address the issues. It took further problems (power tripping throughout the kitchen) to get a reply, and this was only to check if the lights were on advise the problem would be looked at on the day after (our day of checkout). Fortunately we found the fuse box downstairs and found the issue, this happened 2 more times between out last night and morning of check out. Hotels.com did eventually provide a partial refund due to the hot tub, mould, and lack of communication. Overall, the property has potential but is let down by inaccurate listing details, maintenance issues, and poor communication from the host."

"We arrived at what looked like a derelict house and had to check we had the correct address. On entry it was not obvious where to go and had to shout into the kitchen where a lady then showed us to our room. Basic does not even come close to describing it. We accepted tge key then walked straight back to the car to book a hotel 3 mikes away then dropped the key off later. I feel the images are deceptive and if a view of the front of the property was available then no one would book. Avoid!"