San Antonio Hotel Guide. Hotels in Southtown, San Antonio, United States of America

"The room itself was clean but the bathroom was horrible. I don’t know if it just got missed but it looked like months of neglect and mold starting to grow. Also the Wi-Fi almost never worked, and from the number of hotspots I saw, it wasn’t just me. The beds were soft, breakfast was great and the staff were wonderful!"

"Great place for familes to stay in the middle of the city. "

"We just wrapped up a fabulous stay at the Hyatt Regency Hill Country Resort & Villas in San Antonio after spending the previous week at the JW Marriott Hill Country Resort & Spa nearby. The difference was night and day. From the moment we arrived at the Hyatt, the staff greeted us with genuine warmth and helpfulness that continued throughout our entire stay. The customer service here is outstanding—friendly, attentive, and proactive in a way that made us feel truly welcome and cared for. It was such a refreshing change after our disappointing experience at the JW, where the friendliness and overall service fell far short of what we expected. The resort itself is beautiful, with a relaxed Hill Country vibe, spacious and comfortable rooms, and fantastic amenities. We loved the pools, lazy river, and the peaceful grounds—everything felt well-maintained and inviting. Whether you're here for relaxation or family fun, this place delivers. We left much happier than when we arrived, and we’d happily return (and recommend the Hyatt over the other option in the area). Thank you to the entire team for turning our trip around!"

"This was our first time staying here. It was a beautiful place on main floor. There are a few things that didn’t make us happy staying there. Our room air conditioner wasn’t cooling our room correctly and they had to give us 2 box fans. The bathroom shower water kept going hot to cold continuously like it was being messed with. Toilet didn’t flush on first try and had to do at least 2 or 3 times to completely work. At every other hotel we’ve stayed at our room was cleaned every morning since checked in. The reason for ours was because we checked in on a Friday night and house keeping doesn’t clean everyday. As much as we were paying for the stay it should automatically be done every morning till we check out. The valet parking is to expensive, considering they had to go park our car still in the public parking area. Will never stay here again."

"Rooms was clean, breakfast was pretty good, no complaints at all. Only downside, was there's only 1 elevator and the Hotel was packed, but, at least it worked. "

"I am writing to formally raise a complaint regarding my recent stay at your property. I originally booked a two-night stay for $263; however, I was ultimately charged $362. When I returned to the front desk for clarification, I was told there was a $20 parking fee. This fee was not disclosed during booking, nor was it mentioned at check-in. In addition to the unexpected charges, the condition of the room was unacceptable. Upon arrival, my child found a dirty sock on the floor, indicating the room had not been properly cleaned. When I reported this to housekeeping, their response was dismissive and unprofessional. There were also multiple maintenance issues. The toilet did not flush properly, and the air conditioning unit was not functioning. After contacting the front desk, maintenance was sent, but I was told the issue could not be fixed at that time. Instead, I was provided with a fan, which did not resolve the problem. Due to time constraints, I was unable to relocate to another hotel. At checkout, I was informed that I would receive a reimbursement; however, I have not yet received any refund or follow-up communication. Given the undisclosed fees, poor room conditions, and lack of resolution during my stay, I am requesting a prompt reimbursement. Please provide an update on the status of this refund at your earliest convenience. Thank you for your attention to this matter."

"When we first arrived the bed sheets were all stained n we asked if they could come out clean ones and they made us go downstairs n get clean ones n put them on ourselves. "

"I'm usually the kind of guy that goes to a Motel 6, and when I get Motel 6-level service, I give them 5 stars. My experience at the Crockett Hotel was not up to Motel 6 standards. The AC fan in the room was loud and likely failing, waking me up all night every time it went off. The sink was plugged. The shower water crossed the spectrum from being scalding to frigid multiple times during my shower. When I left my room in the morning, the hotel had not been swept or vacuumed, it seemed, for days. To top it all off they wanted a non-refundable $120 to let my dog in the room which I was unaware of, and did not have covered parking. I found covered parking elsewhere and the dog slept in the truck. I will say though that my room, specifically, was clean and so the cleaning staff did a good job with that. Everything else - check with *management*. There is no way they don't know about these ignored details. It's a shame they run this venerable old hotel this way. They're clearly coasting on the hotel's reputation or location. Next time I will be staying at a LaQuinta or Motel 6, and likely give them 5 stars."

"Great location, staff was very helpful and attentive, ambiance is amazing. "