Spring Valley Holidays

People were helpful and friendly. Loved the fruity water in the lobby. Great location. Did not like the light panel in 7th floor rooms. Even after a tutorial, no one explained how to request maid service. Water bottles were available except for an evening employee who said they were $3 each.

This place turned out to be better than I expected. We got the premium king corner (Spa) room. It was newly renovated and clean. Loved the huge tub in the bathroom. The pillows and bed were very comfortable. I’m the type to bring my own pillow because I’m picky, but their pillows were terrific!

A gorgeous historical hotel in a fabulous location, however, it was not made obvious that because of that there are no elevators. I came with an ADA person and we were on the top floor of a sold out hotel. Additionally, while there was an AC unit in the room it was very small and never cooled down the entire room. We were lucky to be there when it wasn’t very warm. I can’t imagine staying here during the harsh summer months.

The staff was very friendly and helpful. The restaurant was great.

I had an issue checking in, it was difficult to get a response quickly. But overall, the apartment is very nice. We had a great stay regardless! The amenities are 5stars!