Sugarloaf Hotels

"Booked a room on a higher floor and because of an event they were having at the hotel. They were overbooked so we were bumped from the room we booked and put in a first floor ADA. It was a birthday getaway and it was very disappointing. we are getting married next January and we were checking out hotels for our guests. Not sure I would recommend. Stillwells was good !! "

"First off, this property is in transition from an old hotel to an updated one. We saw painting in progress. The lobby has a great vintage vibe as was the design of the microwave and fridge in our room. Our overall experience was not great though. Our room shared a wall with another and we heard them and their t v into the early morning hours. The shower was clean but took TEN minutes to get hot. Two towels and one washcloth was provided for a two night stay. The bed was a other issue and clanked when we sat down or turned over. That said, this was room15. We will hope that these negative experiences did not occur in the bungalows and other guest quarters."

"Enjoyed our stay ! Always looking forward our stay . Staff is awesome ."

"Staff and room were excellent"

"We Love big bear frontier the best . We always book here"

"Unique lodging for big bear area. Enjoyed it."

"Very dissatisfied with the service. Description of the property was deceiving."

"AMAZING property. You receive your cabin location/code via text right before check in. The cabin was super nice and cozy. The kitchenette was nice and had utensils/cookware and a 2 burner stove. Each cabin comes with its own fire pit and firewood gets replenished everyday. You also receive a cute little smores kit to enjoy as well. Staff was SUPER helpful and were always a text/call away. Our second night I was having trouble starting our fire and Sergio stopped by and got our fire going for us. The area is just breathtaking and its a nice break from the stresses of urban living. Will definitely be coming back, was such a great experience staying here. Also the cabins are right in between Lake Arrowhead and Big Bear Lake so if you wanting to do some shopping or dining, they're not far away."

"This location uses photos of other neigheiboring facilities miss representing their location. There is no pool, especially not with slides, there was no breakfast like stated in the purchase of the room, there was a fire hazard in the room with how close the bed was to the fireplace, you could not even walk to the bathroom without stepping over the fire mantle, the "fold out couch" was actually a footon. The staff made no effort to correct a miss booking and stuck us in a tiny room, the only communication with them was over text and they never responded or resolved anything. The road is loud and right next to the property making it sound like it's next to a highway, there was no bar like stated and the "playground" was a safety hazard (they also show photos of a playground not on their site). And last how hard is it to have blinds that actually block light on the windows, we had zero chance to sleep in due to the room not being able to be closed up. The room at the very best was worth $50 a night and I'd hesitate to pay that. This was on of the shottiest "vacation resorts" I have ever been to. Would not recommend, go to one of the other ones in the area."