London Hotel Guide - Surbiton Raceway hotels in London, United Kingdom.

"Very clean rooms. Staff amazing. Will def. Return"

"Breakfast not as good as previous visits, much less choice and lower quality than previous visits ie no healthy cereal option such as bran flakes/ fruit n fibre/muesli, only two sweet bakery options, no mixed berry prepped fruit fur yoghurt etc. Room clean, but dated and at double the price of a more spacious, comfortable, modern Premier Inn room. Stand friendly and welcoming. Hotel well located for local amenities and good transport links "

"Upon arrival there was no soao, shampoo (sink/shower) all bottles were empty and towels only for 2 people not for 3….reception however fixed it and next day all was in order and room spotlessly ckean sadly the following day housekeeping did not ckean very well…hotel as such is amazing in great and very convenient location so will definitely return as most staff is amazing and very helpful and breakfast also fantastic "

"The hotel is undergoing major refurbishment which is not advertised. There is no signage to redirect guests to Reception which is in the other building. Drilling and hammering began just after 9am on Friday and Saturday morning. Reception did not answer the phone when I tried to complain. At check out on Sunday morning staff did not ask if we had enjoyed our stay and when I said I wanted to complain the staff member did not show any interest. Carried our bags to the other hotel to check out and then had to take them back to where we started to leave them in the luggage room. Then had to get a member of staff to come back again when we wanted to get them back. Really disappointed as we have stayed here many times before but will think twice about booking again. "

"Great location, handy for restaurants, shops and the tube station. Lovely staff, very kind and helpful. The hotel is new, freshly renovated and in top top condition. "

"Breakfast was good, but lots of stains on rugs and seats. Staff was super nice and accommodating. Close to Hammersmith tube and bus station."

"Great hotel, clean and good location. Breakfast was very good."

"Not a great continual breakfast, over cooked pastry’s , staff not very helpful, asked for spare pillows was told they didn’t have any unless we wanted dirty ones….! Rooms very basic, toilet is basically a cupboard, mattress rock hard not very comfy, other residents kicking off and shouting in the corridor at 4am…. Wouldn’t stay again "

"Beautiful boutique hotel. Lovely room, friendly and helpful staff, and great location"